Skip navigation

iPad - iPod App not working!

18793 Views 32 Replies Latest reply: Jan 2, 2011 2:34 AM by mcinnocent RSS
  • WayneZ Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 20, 2010 4:46 PM (in response to chrisximages)
    Add another user to the list of the iPod not working on the iPad. I am going to find hopefully a fix on the net that does not require a system restore and then have to reinstall the 100 or more apps which would take hours. If this is a STD problem I guess we can say welcome to PC world. system restores are Microsoft and every PC mfr.'s excuse for not building their software stable enough. Well here goes... Probably off to the Apple store by the weekend. Lol
    Sony Vaio FW 250 J/H, Windows Vista, FW 250 J/H
  • svr_78 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 25, 2010 5:53 PM (in response to chrisximages)
    I have the same problem. The iPod and Videos apps do not open.
    Mac Book Pro, Mac OS X (10.6.4), IPAD
  • Richard-NC Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 31, 2010 7:31 PM (in response to svr_78)
    I have the same problem too. I tried a reset and it worked one time but next time I tried it the problem had returned.
    G5, Apple TV, Mac OS X (10.5.2), All things Mac
  • Jisatsu6189 Level 1 Level 1 (70 points)
    Currently Being Moderated
    Aug 9, 2010 11:03 AM (in response to Richard-NC)
    Download the app AppToolKit (Free version works) and select System Monitor. With system monitor open first check to see how much is free and inactive (should be around 4M - Free and 10M inactive (its ok if it is a little lower).

    Then press the processes tab and see how many things are running I have 19 and the last two should be MusicPlayer and AppToolKit.

    If you have a lot of things open or not enough Free/ inactive then go to your ipod and restart device after restarting select ipod.

    If Jailbroken, you probably have to many background apps open so remove backgrounder and reinstall it
    iPad 32GB wifi only, Windows XP
  • edogal Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 10, 2010 11:58 PM (in response to chrisximages)
    I can confirm the play video trick.

    I got my iPod app stuck, and in the settings->info I had a wrong reading of 0 music etc., but my Video app was working.

    I played a video inside the iPad and then the iPod app returned to work again.

    Other things before this didn't work, eg: I pulled all of the music on the iPad and resynchronized, but didn't work either.
    iPad 1,1, Other OS, iPhone OS 3.2.1
  • Sylvan_Surfer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 11, 2010 2:13 AM (in response to chrisximages)
    Hi all...I have the same problem, everything is working fine except ipod...no video or music...I saw my playlists disappear in front of my eyes. I done a restore and gone through the process reloading everything from new. According to itunes I have my music and videos sync. I also have an iphone link to the same Itunes. I read some of previous answer and dont know what to really do for the best. Any help appreciated...if I took it to my nearest apple store would they be able to sort it.

    Thanks
    IPad, Other OS, IPad
  • BobParr Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 13, 2010 9:01 AM (in response to Sylvan_Surfer)
    Contacted Apple about this. The tech support person said that this problem comes up from time to time (no reason given though...which tells me it's an OS or app bug) for some of their built-in apps such as iPod, Mail, and Video.

    The solution provided by Apple is to basically back up everything, wipe the iPad clean, and set it up as a new iPad. Here's the details:

    1. Backup everything including your photos, contacts, email, iCal, apps, etc.
    2. Make a backup of the iPad (right-click or ctrl-click on the iPad's name along the left column in iTunes).
    3. Restore the iPad (found in the Summary page in iTunes).
    4. Set up as a NEW iPad in iTunes. Don't restore from your existing backup. The process of reinstalling will take a long time if you have a lot of music, photos, and apps.
    5. After your iPad is restored, in iTunes you will have to manually select the other sync options in various tabs to restore those items back whichever applies to your iPad.

    I had to take a deep breath when the Apple tech told me to hit the Restore button since this wipes the iPad clean. A bit of leap of faith for sure! In the end though, everything worked.
    iMac, Mac OS X (10.6.4)
  • JDAddict Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2010 2:37 PM (in response to chrisximages)
    There are a lot of solutions proposed in this discussion, but I think my solution will work for most of you. It was mentioned in one post, but I will try to give some more details.

    I had the problem of both the iPod app and the Video app not working. As described, they would try to start, flash up on the screen, and then quit, returning you to the previous screen. I have no way to confirm this, but I think it might be a sync issue, because it happened to me right after I removed all the podcasts I had, then sync'd. I suspect the podcast directory got removed or corrupted, and both apps use it - and would fail without it.

    I would NOT recommend restoring to a factory fresh install and starting over unless you have no other choice to get yours working. I would also NOT recommend trying any route that has you backup/restore/new iPad/etc. - unless that's the last thing you try.

    You should have a backup before you try anything, but doing a restore of a backup that has backed up your non-working iPad will just give you another non-working iPad - if that's all you do. But having the backup of a non-working iPad is nice security - until you can make a new backup of a working iPad (with all your apps and such).

    After you have a backup, go to the 'Settings' app on your iPad. Select the 'General' settings topic on the left-hand list. In the right-hand list, at the very bottom, touch the 'Reset >' button (more choices follow, so it's OK to go here). Here's where you want to select the correct one - I didn't want to start from scratch, and I didn't want to load all my apps again and such, so I tried the 'Reset All Settings'. This fixed the problem for me. I could now run the iPod and Video apps, and I could see and play my music and videos.

    Here's what you'll end up with - the good and the bad. The good is that you'll have the iPod and Video apps working again, all your apps are still there, most of your apps' specific settings will be left intact. The bad is that you'll have to rearrange all your apps because you'll now find them in alphabetical order, and 'most' settings you'd previously made in the Settings app will need to be redone. For me, I had to reenter my WiFi data and other customizations. But, my Mail settings were still OK, and the mail itself was still there. YMMV - your mileage may vary.

    Overall, not too bad of a fix - at least until Apple fixes the root cause so we don't get into this situation again.

    VERY IMPORTANT - if your iPad is now working, go make a new backup in iTunes.

    I sure hope this helps someone.
    iPad, Other OS
  • GregWilliams Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2010 7:19 PM (in response to chrisximages)
    Using "Reset All" under General Settings fixed my iPod application. I had to re-enter the WiFi password and a few other things. Quick & easy remedy.
    iPad 32GB WiFi, iOS 4
  • gmcturbo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 26, 2010 1:48 PM (in response to edogal)
    I have had the same problem and did the video play suggestion and it fixed my iPod app.

    To repeat: just go to the Video app, play any video, then run the iPod app. Worked for me.
    64GB Wifi, 3.2.2
  • Onur Baki Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 8, 2010 1:44 PM (in response to chrisximages)
    I have the same problem with ipod app and videos app..... 3.2.2....
    iPad
  • pominoz Level 1 Level 1 (45 points)
    Currently Being Moderated
    Oct 14, 2010 7:27 AM (in response to WayneZ)
    The "play a video" suggestion worked for me. Today I couldn't open the iPod app on my iPad. It would start but then crash immediately. I did a full restore and still the same problem. I just tried the suggestion to play a video. After just a couple of seconds playing I quit the video and tried the iPod app. Hey Presto! It loaded and everything was fine. Just to make sure, I quit the app and tried again. Lo and behold, it is still working. That is an amazing tip and I now regret the hours of waiting for my iPad to go through a full restore.

    Thank you to who posted the tip.
    iMac Intel, Mac OS X (10.4.7), intel iMac 20" 2 GHz Intel Core Duo
  • Kierynikki Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 18, 2010 12:43 PM (in response to JDAddict)
    Your solution worked to get my iPod app working again. Thank you!!!
    iPad
  • normanqt Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 22, 2010 9:24 AM (in response to JDAddict)
    Thanks so much. That fixed the problem perfectly.
    iMac, Mac OS X (10.6.4)
  • edo rizzi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 22, 2010 12:16 PM (in response to chrisximages)
    Same problem on 16GB wi-fi only iPad, running 3.2.2

    I followed the "add a video" solution and now I'm fine.
    MacBookPro 15", Mac OS X (10.6.4)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.