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Wi-Fi Connected, but no internet access

Able to see/authenticate and connect to network at work which is using WPA-PSK. iPad shows connected/steady connection and has been assigned IP address. However, unable to connect to Internet, acts like not actually connected to internet. Tried my iPhone and it exhibits the same issue.

Saw a few like issues posted here, but indicated fixes did not work, i.e., reboot router and iPad.

Thanks

Kris

Lenovo Idea Pad, Windows 7

Posted on Jun 7, 2010 4:49 PM

Reply
143 replies

Feb 15, 2017 11:17 AM in response to Kristopherk07

I have been having this issue too, on my iPad Air.


Steps I tried to resolve the issue.


1. I tried "renew the lease" in the wifi settings on the iPad.

- That did not work.


2. I tried "forget this network" then tried reselecting it and logging back in.

- That did not work.


3. I tried unplugging and plugging back in my home modem.

- That did not work.


4. I tried restarting my iPad (not just on/off, but holding down power and home button until the apple logo came up).

- That DID resolve the issue.


Seems to be working fine now.


I hope that helps.

Apr 5, 2017 6:59 PM in response to Hynes

Hey, I have a problem but it is on my iPhone 6 Plus. I'm in high school and the school wife is connected to my phone but there's never been service. I've tried the DNS method which is remove the first DNS that shows up but it still doesn't work I also restarted the networks and that had no luck as well. I really need help so please let me know if you know what I should do!

Jul 8, 2017 11:50 AM in response to Kristopherk07

Same issue years after the first post.

Apple support had no idea.

Yesterday my IPad Pro came down with the same symptoms.

I see the wifi logo, the check mark is there but no access for any apps.

I have reset the router and get nothing. Changed the DNS as suggested still no change.

The weird thing is that I have access in Best Buy and the Apple Store when I join their networks but nothing at home where my other devices have no issues.

Called Verizon hoping it was a firewall issue, they say no but wanted me to sign up for premium support at $10 per month for a minimum of 10 months. I passed.

Any help would be app

Nov 7, 2017 4:56 AM in response to Kristopherk07

I FOUND A SOLUTION!


Okay so just to describe my issue which was the same as what JF87 described; it was connected to the wifi and yet on safari to load facebook.com for example it would say it's not connected to the internet

BUT the really strange thing was that it would load google.com and apple.com but most other sites not. and the app store didn't work either. So clearly it was connected to the internet but there was something software related messing it up?


THEN it dawned upon me that my date&time settings were set to manual and the date was set for 3 years ago (from when I was trying to debug a seperate issue) and I'd left it like that.


I returned the date&time settings to normal and now it's working!


Maybe this will work for you, maybe not but I haven't seen it mentioned so I thought it would be good to post it

Nov 12, 2017 6:22 AM in response to Kristopherk07

On the same day both my iPhone 5 and my iPad mini were unable to access the internet via wifi despite the fact that they appear connected to the wifi network. I tried two different wifi networks and had success with neither so the problem persists.


I already tried selecting Renew Lease, Reset Network Settings, forgetting the wifi networks I was trying to use, and switching the devices off and on. My iCloud storage was full and I thought it might have had something to do with it so I used my cellular data to make some space but this had no impact on internet connectivity. I have no VPN and the http proxy is off.


There's no point in tinkering with routers because I'm travelling and only using public networks (also the fact that both devices stopped working at the same time suggests the issue lies with Apple's software).


Can anyone help?

Aug 30, 2010 12:56 PM in response to Kristopherk07

I have this same issue at the office but here's the kick in the teeth, my iPhone works just fine. So ultimately my question is what is different about the WiFi connection on the iPad & the iPhone (I have a 3GS w/ iOS4).

Technically our IT team doesn't support iProducts so they're not likely to spend much time trying to find a fix, their response is simply it's the iPad or it's Apple. Given that it works just fine @ home and @ a buddie's place though it certainly seems to be something about the WiFi connection at the office. As far as I could tell, all the DHCP details were essentially the same, nothing obviously pointing to a problem. I know that they have all non essential ports turned off (which is not the case with most personal/home WiFi connections) as I wasn't able to send or receive from my gmail or hotmail until I told them which ports needed to be opened.

Anybody out there have a similar experience or is tech savy enough to have an idea of what the issue might be so I could point them in the right direction ?

Thx

Aug 31, 2010 6:06 PM in response to Father Karras

I'm having the exact same problem! Wifi works fine at home/coffee shops, but dose not work when I'm working at the hospital, which has a large network.

I tried the work around proposed by the Princeton University IT Dept involving turning off Push notifications and mail retreival, but nothing has helped. This is very frustrating and Apple has not helped out in any way. Any ideas??

It seems to potentially be a problem with the DHCP renewing the IP address too often, but I'm not sure.

Thanks to anyone with ideas.

Sep 1, 2010 5:05 AM in response to Vermonter84

Vermonter84 wrote:
I'm having the exact same problem! Wifi works fine at home/coffee shops, but dose not work when I'm working at the hospital, which has a large network.

I tried the work around proposed by the Princeton University IT Dept involving turning off Push notifications and mail retreival, but nothing has helped. This is very frustrating and Apple has not helped out in any way. Any ideas??

It seems to potentially be a problem with the DHCP renewing the IP address too often, but I'm not sure.

Thanks to anyone with ideas.


Most likely your problem has nothing to do with the Princeton University problem (this is actually ancient history at this point).

Presumably you have updated your iPad to the latest OS software which is now at 3.2.2?

You aren't very specific as to what your problem is but if your problem is that you simply cannot connect to the hospital network and that network requires credentials (e.g., user-id/password) requested via Safari then turning off Autofill in Safari may help. Go to Settings > Safari > Autofill and turn this OFF.

Wi-Fi Connected, but no internet access

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