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iTunes on Win 7 64 bit will not sync Google Contacts to iPad

This was particularly infuriating for a few solid hours one evening. I had originally synced my iPad to a Macbook Pro. I sold the MacBook, and had to do a warranty swap @ the Apple store with the iPad. This meant I needed to sync my new iPad with iTunes on my desktop, a computer running Windows 7 64 bit. Everything synced up just fine, except iTunes refused to sync my Google Contacts with the iPad. I went through the process again and again, ensuring I was choosing Google Contacts on the Info screen, correctly entering my account info, etc. I would sync, then check the Contacts on the iPad, and nothing.

I was going to call Apple support from work the next day, but just for the heck of it before I did I connected the iPad to my work computer, a Win XP Pro box, and tried to sync the Google Contacts from that copy of iTunes. It worked just fine, and loaded all my Google Contacts on to the iPad. Both my home Win 7 64 box and my work XP box had the most up-to-date version of iTunes at the time (9.1.1 I believe).

Any clue as to why iTunes refuses to sync Google Contacts on Win 7 64? I have to sync through iTunes, since Apple sees fit to only allow one Exchange account in iPhone OS 3.x.x and I have my work email setup as the Exchange account, and thusly cannot setup Gmail as the Exchange account.

HP desktop, Windows 7, 64 bit

Posted on Jun 9, 2010 12:48 PM

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3 replies

Jun 9, 2010 6:14 PM in response to rmueller23

I suppose that I am not going to be much help. Although I use Win 7 Professional x64, I do not use Google contacts or mail. I do use Microsoft outlook and iTunes will synch both my x32 Win 7 desktop and my x64 Win 7 Laptop without problem.

Another difference is that I synch with MobileMe for contacts and calendar.

Good luck, having a synched IPAD is a good thing.

Jun 9, 2010 8:32 PM in response to pkincy

Just for the heck of it, I did a factory reset on the iPad again, and gave it another shot on the Win 7 64 machine at home. I uninstalled iTunes, restarted the computer, installed iTunes 9.1.1 64 bit for Windows, and achieved the exact same results: impossible to get iTunes to sync Google Contacts to the iPad. It goes through the motions, but never delivers any contacts to the iPad.

iTunes on Win 7 64 bit will not sync Google Contacts to iPad

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