Previous 1 2 Next 18 Replies Latest reply: Oct 6, 2010 9:26 PM by grtgrfx Go to original post
  • NSilva Level 1 (0 points)
    Hi all,

    This is my first post, my name is Nuno Silva, I'm 39 years old and I'm from Lisbon, Portugal.

    I was surprised to found out today, that there are a lot of users with this problem. It's a shame as I really loved this app.

    Can someone provide instructions on how to get a refund? I contacted Apple support today.

    Thanks in advance,
    Nuno Silva
  • lllaass Level 10 (176,064 points)
    The email receipt you received for the purchase included instructions of who to contact with problems.
  • NSilva Level 1 (0 points)
    Thanks lllaass,

    I did that and already received the following answer:
    "(...)
    I apologize for the inconvenience, but I am unable to add “NDrive West Europe” back to your account. This application is no longer available on the iTunes Store.

    I also tried to see if there was an option to refund, but because this item was purchased in June 2010, the offer to refund is not available.
    (...)"

    I could not believe this!!! This is crazy!
    I've bought this app 3 months ago per 29,99€ and now it seems I will lose the app and the money! Incredible... How is this possible???
    I've bought a lot of apps but if I don't get a refund on this, I will not buy anything else.

    Nuno
  • grtgrfx Level 1 (15 points)
    Apple has removed the NDrive apps from the store permanently and the developer has not offered a revised version that passes Apples QC yet. If your local copy has disappeared (mine has not, by the way), request a refund from Apple for the price you paid. That's the only resolution available at this point.
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