iTunes thinks my iPad is an iPhone

Although I'm based in New Zealand (where the iPad is not officially available at this stage), a friend in the USA recently sent me a 3G/64GB iPad as a gift. The device is lovely, as I knew it would be, but it's essentially useless to me at the moment because iTunes will no longer recognize it as an iPad - it thinks it's an iPhone. Unfortunately, when iTunes thinks an iPad is an iPhone, one of the things it does is delete all iPad-specific applications from the device, *including their data*. I lost my complimentary copy of "Winnie the Pooh" when this happened, which is a nuisance, because the store won't let me download it again.

Anyway, the broader problem is that as long as this is happening, I cannot sync the iPad. iTunes did recognize the iPad as an iPad a couple of times initially, but now it will no longer do so at all - it always detects it as an iPhone. The only solution when this happens is to yank the USB cable before it attempts to sync.

To save wasting a whole lot of peoples' time, I have already trawled these forums and am aware that a number of people are experiencing this problem, although none quite as seriously as I am, I think. To date, in my attempts to fix the problem I have -

* Tried plugging the iPad into different USB ports on the PC directly.
* Tried different dock cables
* Rebooted the PC
* Rebooted the iPad
* Reinstalled iTunes completely from scratch

and for the record:

* iTunes 9.1.1.12
* Windows XP SP3 with all current patches up-to-date
* 4GB RAM, tons free, and more than 180GB free space on the system volume
* The system is completely clean (no malware, no viruses). And yes, I'm sure.

I'm reluctant to wipe and reinitialize the iPad because during one of the times I successfully connected with it, I got all my apps and music installed on it (I also have an iPhone 3GS/32GB that I sync on the same PC).

I've seen suggestions that I should disconnect all other USB devices from the PC, but this simply isn't feasible - I use USB mouse/keyboard. I have stripped all other USB devices out though, and it made no difference.

Please understand that the problem here is not that the device does not show up in iTunes - it shows up just fine: it's just that iTunes thinks it's an iPhone instead of an iPad. Also, the iPad itself is working just fine - no problems at all - I believe the problem to be in iTunes and the way it's determining the device type. Interestingly, iTunes does get the correct serial number and IMEI number for the device, so it seems bizarre to me that it can't tell what it is.

I haven't seen any resolutions posted here, and haven't been able to find anything anywhere else either, so I'm not even sure if Apple are aware of the problem (since I have read from time to time here that they don't necessarily read postings to these forums). If anyone can offer any further suggestions, I'd be grateful - I love the idea of the iPad, but for as long as I can't sync with it, it's really not much more than a lovely piece of industrial design sitting on my desk.

Thanks in advance for any assistance... Incidentally, I'm a software developer and have no problem tinkering around inside the software innards of things if it helps.

-- David

Generic Windows XPSP3, iPhone OS 3.1.3, Software development system, heavily configured (i.e, it's reasonably safe to assume I know what I'm doing).

Posted on Jun 10, 2010 9:38 PM

Reply
8 replies

Jun 17, 2010 7:13 PM in response to KiwiPhoto

For what it's worth, upgrading to iTunes 9.2 has changed the problem somewhat. For me, iTunes 9.1.1.12 always recognized my iPad as an iPhone and deleted iPad-specific apps from it, but iTunes 9.2 on the same machine seems to have no trouble identifying the device correctly.

Now, though, 9.2 recognizes my iPad as an iPad, but I still can't perform any action resembling a sync - doing so pops up a dialog asking if I want to remove four applications from my iPad including their data... I have no idea why it wants to do this, but for now, it means I can't synchronize photos, contacts or anything without losing my iPad apps.

What's more, the four apps that I've bought on the iPad directly don't appear in the installed app list in iTunes - I assume these are the four apps it wants to delete from the iPad, although I have no idea why.

I'm rapidly coming to the conclusion that Apple's paranoia and evident distrust of its users is resulting in a major loss of plot within the company - the simple process of getting some photos or documents onto my iPad should not be so fraught with peril and annoyance.

Frustratedly,

-- David

Jun 11, 2010 12:14 PM in response to KiwiPhoto

I have tried much of the same - still no joy.
I also reported it as a bug to Apple although the response page said "we can't reply to messages"
For now I have had to turn off auto syncing and keep plugging and unplugging until the device is recognised correctly - about 1 in 10.

In my email to apple I also listed the contents of the xml file that keeps track of the devices that iTunes has seen:

When seen as an ipad:
<dict>
<key>Connected</key>
<date>2010-06-08T21:33:57Z</date>
<key>Device Class</key>
<string>iPad</string>
<key>Family ID</key>
<integer>10006</integer>
<key>Firmware Version</key>
<integer>256</integer>
<key>Firmware Version String</key>
<string>3.2</string>
<key>ID</key>
<string>8F98884620E0F9FF</string>
<key>Serial Number</key>
<string>V5020116Z39</string>
<key>Updater Family ID</key>
<integer>10006</integer>
<key>Use Count</key>
<integer>21</integer>
</dict>

When seen as an iPhone:
<dict>
<key>Connected</key>
<date>2010-06-08T21:39:07Z</date>
<key>Device Class</key>
<string>iPhone</string>
<key>Family ID</key>
<integer>10006</integer>
<key>Firmware Version</key>
<integer>256</integer>
<key>Firmware Version String</key>
<string>3.2</string>
<key>ID</key>
<string>8F98884620E0F9FF</string>
<key>Serial Number</key>
<string>V5020116Z39</string>
<key>Updater Family ID</key>
<integer>10006</integer>
<key>Use Count</key>
<integer>22</integer>
</dict>

You will see from the Use Count that these are adjacent connections, ie plugged in as ipad then as iphone. Apart from the device class, everything else is the same.

Jun 20, 2010 4:38 PM in response to KiwiPhoto

KiwiPhoto wrote:


Now, though, 9.2 recognizes my iPad as an iPad, but I still can't perform any action resembling a sync - doing so pops up a dialog asking if I want to remove four applications from my iPad including their data... I have no idea why it wants to do this, but for now, it means I can't synchronize photos, contacts or anything without losing my iPad apps.

What's more, the four apps that I've bought on the iPad directly don't appear in the installed app list in iTunes - I assume these are the four apps it wants to delete from the iPad, although I have no idea why.


I suspect your difficulties relate to this "Although I'm based in New Zealand (where the iPad is not officially available at this stage), a friend in the USA recently sent me a 3G/64GB iPad as a gift." and your iTunes not having access to the Apps for the iPad at the app store.

If you were using a Mac of some kind you could open iPhoto (but not iTunes) and sync the photos that way. I wonder if there is a corresponding PC app which will let you do that?

Getting other files into the iPad seems tricky. I use Dropbox or iDisk and iPad apps which provide links to them. iPads lack of a real file system complicates things.

Do you know when iPad will be officially available there?

As far as syncing with iTunes, when you connect the iPad and click on it in iTunes, you should have tabs for Apps, Video, Music, etc. Go to the Apps tab and see if there is an option to disable syncing of all apps. If you can disable that, you should be able to sync music, videos and such.

Phil

Jun 20, 2010 7:31 PM in response to KiwiPhoto

To KiwiPhoto -- One possibility regarding iTunes wanting to delete apps is that you can have apps purchased (even free apps are "purchased") from only one iTunes account at a time and every app on either the iPad or in iTunes is associated with one and only one iTunes account. If some apps on your iPad were purchased by your friend in the US, iTunes will need to delete them in order to sync apps you purchased on your iTunes account. Glad the iTunes update fixed your other problem.

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iTunes thinks my iPad is an iPhone

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