6 Replies Latest reply: Jun 11, 2010 3:32 PM by DCGOO
reactive Level 1 (0 points)
Hello,

My wife's iPhone 3Gs started doing something weird this morning. The phone will display 5 bars of signal, but it won't display any of the network icons next to the signal bar. No 3G or E icon. It also won't display the little o that we sometimes get when the signal is weak. No signal at all. Its not hooked up to a WiFi network either. The phone will accept and make phone calls, but we can't use the data features of it. I got on AT&T's website to make sure the phone was still set up with a data package and it was. I've done both and hard and soft reset of the phone and neither has helped the problem. Any other suggestions before I try wiping the phone and starting over?

Thanks in advance,

Adam

3Gs, iPhone OS 3.1.3
  • astew19 Level 1 (0 points)
    Mine started doing the exact same thing about two hours ago. I did all the trouble shooting (restarting phone, resetting the network settings and taking out the sim card and placing it back in the phone)- and nothing is helping. If someone has any suggestions, that would rock. I just bought this phone yesterday, so I really hope its not a software issue.
  • modular747 Level 6 (18,730 points)
    IIt seems to be a network issue with 3G - seems to be spreading around the country. Usually, if you disable 3G in settings, you will go to Edge for data. Others have reported it goes away in a day or so.
  • reactive Level 1 (0 points)
    Thanks Modular,

    You hit the nail on the head. I just got off the phone with AT&T and they confirmed a network outage in the area. Seems like they may be doing some network provisions to prepare for the new iPhone launch according to the biz tech I just spoke with. She said service should be restored by the end of the day and apologized for the inconvenience.

    Thanks again for the help,

    Adam
  • astew19 Level 1 (0 points)
    Thank you for the update!
  • modular747 Level 6 (18,730 points)
    You're welcome.
  • DCGOO Level 3 (760 points)
    Seems like they may be doing some network provisions to prepare for the new iPhone launch


    Yeah right. More like something broke, and they wanted you to feel good about it