Graphics in App store not displaying

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Level 1

0 points

Graphics in App store not displaying

I have iTunes 9.1.1 (11) running on OS 10.6.3. When I go to the App store and select an individual app to look at it to see the description, reviews, screenshots, etc. the screenshot graphics don't display. Any suggestions?

iMac 24", Mac OS X (10.6.3), 2 iPhones-iPad owner

Posted on Jun 11, 2010 11:23 AM

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Answer 1

Jolly Giant

Level 7

25,464 points

Jun 11, 2010 11:26 AM in response to John Graser

take a look @ this thread: http://discussions.apple.com/thread.jspa?messageID=11638308&#11638308.

also, you might want to upgrade to Tunes 9.1.1 (12). download it from here http://www.apple.com/itunes/download/ and run the installer over your existing installation.

J GG

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Answer 2

Jamlot

Level 1

10 points

Jun 11, 2010 10:44 PM in response to John Graser

I'm getting the same problem on my iMac 24". This just started after updating to Safari 5.0 today. I'm currently on iTunes 9.1.1 (12). Disk Utility, Cocktail, Drive Genius and Disk Warrior didn't correct the problem for me.

However, the App Store on my Mac Pro and my MacBook Pro work fine. If this is a web engine issue on iMac, I hope Apple fixes this soon or they'll loose a lot of business on the App Store.

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Answer 3

Jun 12, 2010 10:28 AM in response to Jamlot

Having the exact same issue. No resolution yet. Tried everything that has been recommended. Hopefully someone has a solution to this or Apple needs to update Safari 5 (assuming it is the problem).

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Answer 4

John Graser Author

Level 1

0 points

Jun 12, 2010 10:35 AM in response to John Graser

I fixed my problem. First, I repaired permissions. Second, I updated iTunes from 9.1.1 (11) to 9.1.1 (12). For me anyway, that fixed it.

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Answer 5

Jun 12, 2010 10:36 AM in response to janericster

UPDATE: I rebooted my iMac AFTER I updated iTunes from 9.1.1 (11) to 9.1.1 (12), then repeated the disk repair and the screenshots in the App store are finally appearing (so far).

So the initial disk repair and iTunes redownload/install didn't work, but rebooting and doing another disk repair seemed to have fixed it.

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Answer 6

Jun 12, 2010 8:57 PM in response to janericster

UPDATE #2: OK, this is getting ridiculous. The screenshots were appearing fine all day and now this evening the same problem returned! It happens to about 50% of the apps.

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Answer 7

Jul 2, 2010 2:53 AM in response to janericster

I was having this problem with iTunes 9.2 and repair permissions did it for me... so thanks very much

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