back up files

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back up files

i did a restore on my iphone 3g because i thought i had a problem with the phone
itunes asked if i wanted to back up my phone before i did the restore and i said yes,after the restore was complete i was asked to restore from my back up flies and i hit set as new phone and i cant find the old back up files and lost about 800 contacts is there a log file somewhere in itunes that might still have those contacts

iphone, Windows 7

Posted on Jun 12, 2010 8:00 PM

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Answer 1

Jun 12, 2010 8:09 PM in response to bigfela

Although contacts are included with your iPhone's backup, contacts are designed to be synced with a supported address book application on your computer.

Did you manually enter all 800 contacts on your iPhone? All or none of these 800 contacts are available on your computer? If not, what would happen if your iPhone were lost or stolen and you weren't able to replace it with another iPhone?

With iTunes, go to iTunes > Preferences. Under the Devices tab will list your iPhone backup or backups.

Since you chose to restore your iPhone as a new iPhone or not from your iPhone's backup, you need to restore your iPhone with iTunes again and this time restore from your iPhone's backup if you want your iPhone contacts restored since it seems your contacts are not available on your computer.

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Answer 2

bigfela Author

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Jun 13, 2010 9:21 PM in response to Allan Sampson

hey Alan i tried that twice and the back wasn't listed and i'm wondering if every time i plug my phone up it starts to sync and that maybe why i lost my old back up,not sure how many are held.the other thing when i restored as a new phone it even changed the name of my i phone to the same name as my pc.would i tunes have a log file that may have my contacts and if i have an address book on my PC how would i locate it im running windows7.when i had xp it was stored in out look

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