iPad keeps turning off randomly, so annoying.

Can anyone please have a look and help me. Really appreciate your help.

Hi guys,

Thanks for the advice guys,

Mine is a 64GB, it is supposed to hold a lot more than just a few small size photos, so I am not happy with iPad if it can't hold big photo sizes.

The strange thing is: Whenever it's turned off, I have to press the combination of Sleep/wake + HOME for the second time until the iPad is turn on?!! *Why has to be 2 times?*

When it is off, connecting to iTunes or Mac does not help to turn it on. Only pressing the combination of Sleep/wake+Home helps to turn on.

I have tried to restore the iPad and leave it, like, blank, nothing in there, just a few songs and 1 app (iBook). Problem still happened.

I called Apple yesterday (monday, 14th June) and she (the representative) granted me a Case Number, and told me if I quote this case number to the authorised reseller at my place, they will be able to exchange a new one for me. I asked her if there is any chance that I am not eligible to exchange, she said "+i think you will be able to exchange, unless the repairer has a look and he thinks that the iPad is normal, but don't worry, your case number has my Senior Supervisor's confirmation, so it should be ok+"

I am gonna bring it to the store now, and will keep you guys updated onthis!

Message was edited by: Khiem Le

So I went to the local Apple authorized reseller to talk about the issue of my iPad. They checked to confirm my case number with apple for about 20 mintues and came out to tell me that Yes, I am eligible for an exchange. He asked me to come back tomorrow cos he did not have any in stock, he was about to order stock from Apple and if available, it should be there after lunch.

I was quite happy at that time. But when I got home and back to this forum, I started to get more worried and worried.

1. My (old and existing) iPad's wifi works like charm. I have seen quite a lot of people out there complaining about their Wifi issue. Will the one I get exchanged tomorrow gets the Wi-fi issue? Am I that "lucky"? AND If yes, I am soo hesitate to bring it back there (in the future) for them to have a look again and nagging for another exchange.

2. As far as I know, the exchange stock will be the refurbished stock 😟. This is one more thing that makes me a bit sadder. I have posted a question here regarding this 'refurbished' thing.

Heiz...

Thanks, mate.

I may be a bit over-worried.

I'll call them tomorrow to ask if the replacement has arrived yet and get mine replaced. I'll let you know how it looks and feels like.

😉

Great news,

So I brought it back to the store this morning (AV Central, Adelaide) as told by the technician yesterday. He told me to replacement had been shipped and yes, I can take the replacement now.

The replaced iPad was in the plastic wrap that is exactly the same with the one that we have when we buy new. I took a close look at it and was pretty sure this is a new uni. No scratches or dust (even a minor one) can be found (by my eyes). It smelled good too 😉. It was not put in any box, he just walked out his room and handed me the unit in the plastic wrap. I was expecting the brown box.

But yea, looking closely at the unit does not show me any sign of it being pre-owned. It looked even better than the brandnew unit that I bought a week ago.

Wifi works just great at the moment, not sure how it will works later on (as some of the wifi issue usually come up after a few days).

Overal, it looks and feels great.
Thanks, Muddybulldog for making me sleep well last night, haha 🙂. Everything is fine now.

Cheers

The iPad was exchanged for a different one, new one, not refurbished. Bravo Apple!