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iPad keeps turning off randomly, so annoying.

15279 Views 13 Replies Latest reply: Jun 17, 2010 7:53 PM by Khiem Le RSS
Khiem Le Level 1 Level 1 (5 points)
Currently Being Moderated
Jun 12, 2010 9:03 PM
Hi,

I bought my iPad on the 2nd June 10. From that day, my iPad keeps being turned off randomly with no reason. After putting it at sleep and go on with my bussiness, when I came back to it, I just can't wake it up again, and had to press the combo "Sleep/Wake+HOme" for at least 2 times to turn the device on.

I tried to restore it to factory setting again and again (3 times) up to now and just it doesn't seem to work against the fault.

I brought it to Myer (SA, Australia) (where I bought it) this morning, 13th June 10, and asked them for a replace, but they said I would need to have the Case (Confirmation) number from Apple in order for them to arrange an exchange or refund, etc. Do you guys think that's reasonable?

What should I do now? It's sunday and I just can't ring Apple.

My model is 64gb 3G.

Thanks in advance for your precious advise,
Khiem Le
Macbook Pro, Mac OS X (10.6.3), iPad 3.2 iPhone 3.1
  • daddave2 Level 1 Level 1 (125 points)
    Currently Being Moderated
    Jun 13, 2010 12:59 PM (in response to Khiem Le)
    Wait until Monday then and call Apple Care.
    Mac Air, Mac OS X (10.5.2)
  • daddave2 Level 1 Level 1 (125 points)
    Currently Being Moderated
    Jun 13, 2010 1:05 PM (in response to Khiem Le)
    Oh wait tomorrow is the queens birthday, you will probably have to wait until Tuesday. Not the end of the world.
    Mac Air, Mac OS X (10.5.2)
  • pprao Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 14, 2010 9:25 AM (in response to Khiem Le)
    I bought a 3G 16 GB iPad on June 2 in San Jose and I have exactly the same problem. The iPad keeps going off. I have to reconnect it to the computer for it to start up again. I will try callng Apple support today and see what they say.
    iMac G5 20", Mac OS X (10.5.5), Macbook Pro 15.4"
  • Patrickismyname Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 14, 2010 12:11 PM (in response to pprao)
    I had the same problem ("turning off randomly"), but think that problem may have been due to synchronizing picture folders that were too big. The problem disappeared after cutting down on folder size of pictures.
  • rbtwrld Level 1 Level 1 (5 points)
    Same issue here I will keep you updated on what is the issue or if connecting it to a computer fixes de problem.
  • rbtwrld Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 14, 2010 2:31 PM (in response to rbtwrld)
    You need to connect your ipad to a computer to stop having this issue. I am sure this is a bug because people when buy the ipad for the first time they expect to turn it on immediately to use it and if they don't see any message they will think something is wrong with the ipad. What I have seen with my first ipad is that when there is no battery and you connect your ipad you don't see any battery icon like the iphone or you don't hear a beep like the iphone this makes you think that is not working, and after charging the ipad for some minutes you see that everything is ok.
    iPhone OS 3.1.2
  • MuddyBulldog Level 2 Level 2 (215 points)
    Currently Being Moderated
    Jun 15, 2010 6:27 AM (in response to Khiem Le)
    Here's a suggestion, don't stress about what might be. Your current device isn't working properly so you obviously don't want to keep it. If the replacement device isn't satisfactory then open another case and exchange it again. If it works fine and you're happy with the replacement, awesome.

    It will satisfy you, or it won't. Spending your time worrying about whether it will or not won't change that fact.
    MBP MB604LL/A 17" 2.66Ghz/4.0GiB/320GB; MB MB061LL/B 2.0Ghz/4.0GiB/500GB, Mac OS X (10.6.3), TV; iPod Classic 80GB; iPod Touch 2G 8GB; iPad3G 32GB

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