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Iris R Level 1 Level 1 (0 points)
Here's the info: The camera is a Samsung TL500 and I have a MacBook with OS X Leopard with the latest updates. When I plug in the camera into the USB, the camera recognizes that it is connected but no files from the camera appear on the computer when I turn it on, not in the hard drive, iPhoto, Image Capture or Aperture. Looking for it under any name on Spotlight does not work either because it does not show up as a device anywhere.

I have used my Nikon D40X with this computer and never had problems. I have tried every setting imaginable on the camera to get the computer to recognize it. I know it is a problem with my mac and not the camera because I plugged it into my friend's macbook which has the exact same operating system as mine and it worked. There must be something I can do so the computer detects the camera's SD card as a mass storage device.

Here is what I have tried:
Changed the preferences on Image Capture and iPhoto
Changed different SD cards, both SD and SDHC
Switching the camera settings (PC Software on, Connect Computer, etc.)
Deleting iPhoto, Image Capture and Aperture .plist files
Repairing disk preferences
Plugged in other USBs (I switched it to different USB ports and also plugged in devices that work, such as my iPod to test if it was the cord. It's not.)

There is no mac driver for the TL500 and the mac is supposed to automatically recognize it (as it easily did on my friend's). I called Samsung tech support and they said it must be a software issue or operating system problem on my mac, which I believe is what I've narrowed it down to also.

I know I can just get a card reader, but honestly one less thing to carry around would be nice and since I know it's possible for my mac to recognize my camera I would prefer it.

Do you have any suggestions for other things I can do on my Mac to figure this out? I have not encountered anyone else with a mac who has this problem with this camera.

MacBook, Mac OS X (10.5.8), iPhoto '08, Samsung TL500
  • MadisonP Level 5 Level 5 (4,485 points)
    Welcome to Apple Discussions Iris,

    You have done some very thorough troubleshooting thus far. If neither iPhoto, nor Image Capture detect the camera but another Mac does (using the same cables and media card) then I can only see 2 possibilities:

    1.) Hardware issue on the Mac.
    __Test this by using a different camera in the same USB port and seeing if is detected. I understand that historically it has worked but things can change overnight. Test it now.
    __If you don't have another camera to test with go to Apple > About this Mac > More Info > USB while the camera is plugged in. If the USB port, camera, and cable are all working you should see your camera listed here.

    2.) Software issue on the Mac.
    __Safe Boot the computer and try iPhoto and Image capture again.
    __If safeboot works you may have a startup item that is preventing detection of the camera. Go to Apple Menu > System Preferences > Accounts > Login Items and remove everything here using the minus sign except 'iTunes Helper'.
    __Before troubleshooting any further I would suggest testing in a new user: Creating a new user account

    Hope that helps.
  • Alec D Level 1 Level 1 (0 points)
    Hi,

    I'm having the exact same problem as indicated above, except I am using a brand new Samsung TL350.

    I have found that 'Image Capture' will open and I can download and delete pictures from the camera only when I am booted into Safe Boot mode.

    I have tried this camera under a new login name, deleted the start-up programs all to no avail.

    This camera shows up in System Profiler under the USB High-Speed Bus subsection.

    I'm at a complete loss as to why it will work in the Safe Boot mode, but not regular operating mode.
  • Terence Devlin Level 10 Level 10 (128,850 points)
    I'm at a complete loss as to why it will work in the Safe Boot mode, but not regular operating mode.


    The usual reason for this type of thing is a software clash - another piece of software or a file is preventing it from showing up. As it works with SafeBoot we can surmise it's something that doesn't run under that setting.

    Have you any 3rd party enhancements running on the Mac?

    Regards

    TD
  • Alec D Level 1 Level 1 (0 points)
    I don't think I have any 3rd party enhancements running on my machine. What would you consider a 3rd party enhancement?

    Here's a thread with others having the same issue: http://forums.dpreview.com/forums/readflat.asp?forum=1001&message=36141253
  • Terence Devlin Level 10 Level 10 (128,850 points)
    Any thing that hacks the OS - things like Default Folder X / Fruit Menu etc.

    Have you tried a USB Card Reader?

    Regards

    TD
  • Alec D Level 1 Level 1 (0 points)
    I definitely don't have anything that hacks OS X. I also don't have a card reader to try.

    What would be the difference between safe boot mode and regular boot mode that will let the camera show up in the system profiler but not in Image Capture or iPhoto, etc?
  • Terence Devlin Level 10 Level 10 (128,850 points)
    What would be the difference between safe boot mode and regular boot mode that will let the camera show up in the system profiler but not in Image Capture or iPhoto, etc?


    Safe Boot simply loads the bare essentials to get the Mac running. It leaves out all third party software that normally loads at start up. Hence my question.

    A USB Card Reader will set you back about $10 - $15 for a basic one. Personally, I think they're muh better to use than a direct link to the camera for a number of reasons:

    It’s safer: Less risk of your images being lost if your camera shuts down during transfer.

    It saves the battery on your camera

    It saves wear and tear on your camera ports

    It’s almost always faster.

    In this case, it would also allow us to eliminate the camera from the equation for troubleshooting purposes.

    Regards

    TD
  • Alec D Level 1 Level 1 (0 points)
    Turns out, we actually had a card reader in our electronics bin - I have no clue where it came from (card reader fairy?).

    Anyways, I pulled the card out and my Mac immediately recognized it and Image Capture opened up.

    While a card reader is a good solution, I would prefer to get the camera working on my computer as well.

    I don't immediately have another Mac to try the camera on, but I know that will be a good next step. What's the process for figuring out what is blocking the camera from showing up as a removable drive and in Image Capture?

    Thanks for your help TD!
  • Terence Devlin Level 10 Level 10 (128,850 points)
    That Card Reader fairy is an under-appreciated gem.

    Any way the result of that is that it throws the spotlight back onto the camera - perhaps there's some oddity in how Samsung are implementing the USB protocol - though what it might be I have no clue.

    Regards

    TD
  • Alec D Level 1 Level 1 (0 points)
    So you are saying there's nothing I can do on my end?
  • Terence Devlin Level 10 Level 10 (128,850 points)
    You could try disable your various start up items one by one and see if you can find the errant process... or wait and see if someone else finds a solution...

    Regards

    TD
  • Alec D Level 1 Level 1 (0 points)
    I have already disabled every start-up item except for iTunesHelper.
  • Terence Devlin Level 10 Level 10 (128,850 points)
    Launch Activity Monitor and start quitting running processes until you find the one that's causing the issue. Be +very very careful+. You need to make sure that nothing is running that might be damaged by a sudden log-out.

    Regards

    TD
  • Alec D Level 1 Level 1 (0 points)
    Good idea - I'll give that a whirl when I get home after work. Thanks for the suggestion. I'll post back with what I find.
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