Rob Bruen

Q: iPad Safari crashing regularly

Safari on my iPad is crashing fairly frequently; sometimes when I restart it retains the pages that were previously open, and sometimes not.

Have not yet established a pattern, but it seems prevalent on very large pages (for example pages with many images) and on pages with embedded video (particularly Flash).

Anyone else experiencing the same issue and/or have any further information? Anybody using a browser other than Safari on the iPad?

Mac OS X (10.5.1)

Posted on Jun 14, 2010 12:29 PM

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Q: iPad Safari crashing regularly

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  • by nomadder,

    nomadder nomadder Dec 16, 2013 10:47 AM in response to nomadder
    Level 1 (4 points)
    Mac OS X
    Dec 16, 2013 10:47 AM in response to nomadder

    Sorry, the "linked page" I was referring to in my previous message is the one mentioned in Tulkinghorn's message about 8-9 messages above this one.

  • by psmyth,

    psmyth psmyth Dec 16, 2013 10:51 AM in response to nomadder
    Level 1 (10 points)
    Dec 16, 2013 10:51 AM in response to nomadder

    nomadder, if you find any other crashes, call AppleCare and talk to a senior advisor. Restores and even replacements won't fix anything. My senior advisor say the engineers are working on a fix.

    Th common thread is iOS 7, not iPad airs.

    It's complicated, but we'll see a fix.

    iPads are great devices. Enjoy..

  • by ethanjeffrey,

    ethanjeffrey ethanjeffrey Dec 17, 2013 4:29 PM in response to psmyth
    Level 1 (10 points)
    Dec 17, 2013 4:29 PM in response to psmyth

    Assume iOS 7.1 will be released shortly after 2/1/2014.

    See:

     

    http://appadvice.com/appnn/2013/12/apple-says-feb-1-is-when-new-and-updated-apps -should-be-optimized-for-ios-7-or-else

  • by brycenesbitt,

    brycenesbitt brycenesbitt Dec 22, 2013 3:05 PM in response to Rob Bruen
    Level 1 (5 points)
    Dec 22, 2013 3:05 PM in response to Rob Bruen

    The frustrating part about this thread is that it's clear there's no good mechanism for Apple to even notice and respond to crashes that affect tens of thousands of users.

     

    Here's a small example: I get complaints that "my website" crashes when pinch-zoomed on an "iPad".  As if that's my fault rather than Apple.  To see this in action, grab any iPad (1, 2, retina, air) and pinch zoom from the home page of: http://obviously.com/

  • by Data Wrangler,

    Data Wrangler Data Wrangler Dec 22, 2013 4:26 PM in response to brycenesbitt
    Level 1 (10 points)
    Dec 22, 2013 4:26 PM in response to brycenesbitt

    iPhone 5s Safari quits after enough zoom/pinch/scroll on obviously.com

  • by Mr.Eee,

    Mr.Eee Mr.Eee Dec 22, 2013 7:32 PM in response to brycenesbitt
    Level 1 (0 points)
    Dec 22, 2013 7:32 PM in response to brycenesbitt

    Tested your page on my iPad Air iOS 7.04 and pinch to zoom and when backing out crashes, every time.

     

    Tried your site on my Android tablet running Jelly Bean 4.2.2 tried both the default browser and Google Chrome browser, zooms in and out ...no problems.

  • by Applecrash3,

    Applecrash3 Applecrash3 Dec 23, 2013 12:56 AM in response to Mr.Eee
    Level 1 (0 points)
    Dec 23, 2013 12:56 AM in response to Mr.Eee

    Same on my iPad  Air 7.04 for Safari and Chrome but Dolphin browser works OK.

  • by Applecrash3,

    Applecrash3 Applecrash3 Dec 23, 2013 1:45 AM in response to Applecrash3
    Level 1 (0 points)
    Dec 23, 2013 1:45 AM in response to Applecrash3

    Sorry last post error.  Meant Puffin browser not Dolphin is OK.

  • by Itsguy,

    Itsguy Itsguy Dec 24, 2013 10:05 PM in response to Rob Bruen
    Level 1 (0 points)
    Dec 24, 2013 10:05 PM in response to Rob Bruen

    Safari crashes ALL THE TIME on my iPad 1. If they don't fix this issue, my next tablet will NOT be an apple. All I need is email and Internet browsing. Any non-apple product will suffice. This is shameful of Apple to treat their customers with such contempt. Acknowledge and fix the **** problem Apple!  I just love how they stop all support for their product after a few years.  Definitely not a good way to persuade me to purchase another Apple product!!!

  • by Itsguy,

    Itsguy Itsguy Dec 24, 2013 10:08 PM in response to Applecrash3
    Level 1 (0 points)
    Dec 24, 2013 10:08 PM in response to Applecrash3

    I tried Puffin.  Was lightning fast and stable at first, now it crashes as much as Safari and is just as slow.

  • by Tinchote,

    Tinchote Tinchote Dec 24, 2013 10:21 PM in response to Itsguy
    Level 1 (0 points)
    Dec 24, 2013 10:21 PM in response to Itsguy

    Exactly my case. Until a few weeks ago I voted with my wallet and now I can browse without crashes in my Sansung tablet.

  • by Mr.Eee,

    Mr.Eee Mr.Eee Dec 24, 2013 11:14 PM in response to Tinchote
    Level 1 (0 points)
    Dec 24, 2013 11:14 PM in response to Tinchote

    Same here, I had a Samsung Tab 2. 7" but don't care for 'mini" screens, just got the Samsung Galaxy Note 10.1 and it's nice to browse error free, and more importantly shop without the browser crashing, it happen mid-purchase on my iPad Air and my transaction was missing from the vendors cart, but third-party billing had billed me anyway, I had to make phone calls, the vendor said they had no record of my purchase and agreed to reverse the charge. And I had to make the purchase again later on the desktop.

     

    I love the size, screen, feel and battery life of the iPad Air, and I was hoping Apple would address this issue in a timely manner but they haven't, and the iPad Air is just too unreliable for transactions that I can't trust using it, I may stick with the Samsung and just give-up and return the iPad Air. I had talked to a Guinness and explained it's continued crashing, they wanted to swap it out but other that have say it's still happening, they advised to reset as new and all the things I'd already done, so he told me I can return it ...so I think that 's what I will do.

  • by Avio1977,

    Avio1977 Avio1977 Dec 25, 2013 6:42 AM in response to Rob Bruen
    Level 1 (4 points)
    iPhone
    Dec 25, 2013 6:42 AM in response to Rob Bruen

    I recently purchased the ipad air. That's my first apple product ever. I must say I am completely disappointed with this whole safari crash issue which I also experience. It's completely ridiculous that even the apple site sometimes crashes with an apple product! I don't know if I have to cry or laugh. Anyway what I do know is that unless apple fixes this REALLY fast, and I mean really really fast, then I won't every purchase another apple product. The reason we get an ipad is to primarily surf the web easily and not being into constant worry, whether safari will crash or not. I experience at least 5-6 crashes everyday and that's with moderate usage. That's totally unacceptable. Apple do what you have to do right away!

  • by Suissejas,

    Suissejas Suissejas Dec 25, 2013 7:49 AM in response to Avio1977
    Level 1 (0 points)
    Dec 25, 2013 7:49 AM in response to Avio1977

    What will it take for ALL you people to realise that Apple will do NOTHING repeat NOTHING to fix this.Wake up to the way they do business....Merry Xmas !!

  • by Itsguy,

    Itsguy Itsguy Dec 25, 2013 11:57 AM in response to Suissejas
    Level 1 (0 points)
    Dec 25, 2013 11:57 AM in response to Suissejas

    Oh, I'm sure no one's under the delusion that Apple's going to fix the issue, not after this long at least. It's a shame too, I have a perfectly good iPad that works except for the constantly crashing browser.

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