Rob Bruen

Q: iPad Safari crashing regularly

Safari on my iPad is crashing fairly frequently; sometimes when I restart it retains the pages that were previously open, and sometimes not.

Have not yet established a pattern, but it seems prevalent on very large pages (for example pages with many images) and on pages with embedded video (particularly Flash).

Anyone else experiencing the same issue and/or have any further information? Anybody using a browser other than Safari on the iPad?

Mac OS X (10.5.1)

Posted on Jun 14, 2010 12:29 PM

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Q: iPad Safari crashing regularly

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  • by Sam Katz1,

    Sam Katz1 Sam Katz1 Dec 25, 2013 12:24 PM in response to Norig
    Level 2 (195 points)
    Dec 25, 2013 12:24 PM in response to Norig

    Hi, if you are having Messages crash, you have a deeper problem than just Safari, and you need to open a new thread about your issue. I would also strongly recommend contacting apple support. It's possible they can reflash the firmware and fix whatever is broken. The common link might be icloud, but I'm not an apple engineer.

  • by Sam Katz1,

    Sam Katz1 Sam Katz1 Dec 25, 2013 12:27 PM in response to Data Wrangler
    Level 2 (195 points)
    Dec 25, 2013 12:27 PM in response to Data Wrangler

    that page clearly uses some framework to display the items. what framework is it? can you provide more information about how you built it?

  • by Sam Katz1,

    Sam Katz1 Sam Katz1 Dec 25, 2013 12:30 PM in response to Avio1977
    Level 2 (195 points)
    Dec 25, 2013 12:30 PM in response to Avio1977

    The primary crashing issues if you go back in the thread were fixed in iOS 5.1. I can still crash my safari occasionally but toggling private browsing mode on and off may make a difference.

     

    I suggest contacting apple support and asking for a DFU restore, or to send it back and have it reflashed.

  • by Sam Katz1,

    Sam Katz1 Sam Katz1 Dec 25, 2013 12:32 PM in response to Sam Katz1
    Level 2 (195 points)
    Dec 25, 2013 12:32 PM in response to Sam Katz1

    oh, I forgot. the third-party apps must be updated before a restore. and, you should do any operations via USB, not over the air.

  • by brycenesbitt,

    brycenesbitt brycenesbitt Dec 25, 2013 8:31 PM in response to Sam Katz1
    Level 1 (5 points)
    Dec 25, 2013 8:31 PM in response to Sam Katz1

    that page clearly uses some framework to display the items. what framework is it? can you provide more information about how you built it?

    Mr; Katz:  the oviously site uses the masonry or isotope frameworks under jquery.  The site, when pinch zoomed, crashes both old and new mobile safari on multiple devices, but works fine on all known android and desktop browsers.  The iOS crash log generally shows 'out of memory'. even on a new iPad Air with plenty of memory and the iPhone 5.  I have uploaded crash logs to the apple developer bug report system.  I've only tested a dozen or so devices, but have never met an iOS device that it would not crash: http://www.obviously.com/

  • by Sam Katz1,

    Sam Katz1 Sam Katz1 Dec 25, 2013 8:53 PM in response to brycenesbitt
    Level 2 (195 points)
    Dec 25, 2013 8:53 PM in response to brycenesbitt

    Does this help?

     

    https://developer.apple.com/library/ios/documentation/AppleApplications/Referenc e/SafariWebContent/HandlingEvents/HandlingEvents.html

     

    Post to the Apple developer forums.

     

    Post back if you find a solution.

     

    --Sam

  • by brycenesbitt,

    brycenesbitt brycenesbitt Dec 25, 2013 10:14 PM in response to Sam Katz1
    Level 1 (5 points)
    Dec 25, 2013 10:14 PM in response to Sam Katz1

    Does this help?

    No.

    And note that no matter what a particular website does (the above listed one included), Safari should never crash.  It's not obligated to work or look good, but it should not crash.

  • by Sam Katz1,

    Sam Katz1 Sam Katz1 Dec 25, 2013 10:36 PM in response to brycenesbitt
    Level 2 (195 points)
    Dec 25, 2013 10:36 PM in response to brycenesbitt

    You seem fairly smart. I admire your principled stance. However, what they are doing on the ipad is really hard. I'd be happy to talk to you about it more. But, please take a look at this thread.

     

    http://stackoverflow.com/questions/11831429/mobile-safari-on-ios-crashes-on-big- pages

     

    They recommend using display:none; to tell the browser not to display specific elements.

     

    Stack Overflow is an excellent resource. Use it.

  • by geopix,

    geopix geopix Dec 28, 2013 8:22 AM in response to brycenesbitt
    Level 1 (1 points)
    Dec 28, 2013 8:22 AM in response to brycenesbitt

    This Web site is not crashing my iPhone 5S.

     

    (http://www.obviously.com/)

     

    Could this be font corruption on a device?

  • by EastPac,

    EastPac EastPac Dec 30, 2013 1:14 PM in response to Suissejas
    Level 1 (0 points)
    Dec 30, 2013 1:14 PM in response to Suissejas

    I too agree that yes the IPAD-1 did everything we needed and pleased with the unit.  But as usual I want to make sure I get all that I can out of a unit before I retiure it to my tool box as a specialty tool and we will upgrade accordingly, nothing last forever, or it does but becomes limited as Technology moves forward.

     

    I can understand the memory problem on IPAD-1.  I saw that in the diagnostic logs.  I appreciate someone pointing out it's the Websites, now that makes sense.

     

    Does any of the other Browsers reduce the memory problem like Chrome or something else or a way to limit the Browser from Crashing in it setup options?

    I also have access to excellent software/hardware Engineers, (superGeeks), for tablets and phones. Is there any hardware mod that can make this better., (within reason).


    I just want to check if there is: 

    1. different app the will have less crashes than Safari

    2. Any setting that alert or stop the website from executing and crashing

    3. Have to ask, any hardware change.

    4. Don think so but I have to ask, (don't recomment), if jailbreak provides any gain regarding this problem.

     

    Thanks for ready this.

     

    Sputnik100

  • by brycenesbitt,

    brycenesbitt brycenesbitt Dec 30, 2013 3:19 PM in response to EastPac
    Level 1 (5 points)
    Dec 30, 2013 3:19 PM in response to EastPac

    Software engineernig best practice for "out of memory" is to put a message stating the same to the user (once all fallback positions, like unloading inactive background tasks, is done).  "Crashing" is not the right answer.  If you scroll back in this thread you'll see easy ways to crash mobile safari that don't affect other browsers.

  • by Rpglovertash,

    Rpglovertash Rpglovertash Dec 30, 2013 7:00 PM in response to Rob Bruen
    Level 1 (0 points)
    Dec 30, 2013 7:00 PM in response to Rob Bruen

    I know personally I ended up exchanging my ipad mini retina three times since my safari kept crashing randomly. I found that the ipad mini retina space gray ipad mini was crashing every day but since I got my third ipad mini retina that is silver, I only had one crash and I did a restore and I haven't had a crash since I got a new color. I also noticed some of the newer ipad mini retinas have the latest ios 7 update on them so maybe they are more stable than the ipad mini retina that came with ios 7.0.3. The ipad mini retina silver that I have now came with 7.0.4 and it works better and seems more responsive and faster than the previous ipad mini retina that were space gray that I had. I'm not sure if this will solve anyone's issue, but if your in the return period of your device, I would try exchanging the ipad for a different color and see if it resolves your safari crash issue like it did mine.

  • by ethanjeffrey,

    ethanjeffrey ethanjeffrey Dec 31, 2013 10:28 AM in response to Rpglovertash
    Level 1 (10 points)
    Dec 31, 2013 10:28 AM in response to Rpglovertash

    You're serious?

  • by Len237,

    Len237 Len237 Jan 1, 2014 9:03 AM in response to ethanjeffrey
    Level 1 (0 points)
    Jan 1, 2014 9:03 AM in response to ethanjeffrey

    I'm sick of my IPad crashing ,,if you open a post in Facebook it will crash every time ,,,I'm sick of ppl saying that there nothing wrong with Apple iPads ,,,they all crash ,,,every one of them ...Apple has ripped ppl off and will not fix this problem it been going on for years now ,,,and still ppl think it's ok .it can't be fixed lets face it ..I have a iPad that crashes all the time ....Im sick of it ,, you can't get help but then again there is no help .... Feling very frustrated with Apple

  • by geopix,

    geopix geopix Jan 1, 2014 10:45 PM in response to Len237
    Level 1 (1 points)
    Jan 1, 2014 10:45 PM in response to Len237

    My iPad 3 doesn't crash on Facebook and neither does my significant other's iPad 4.

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