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iPad Safari crashing regularly

747630 Views 1,680 Replies Latest reply: Apr 17, 2014 4:48 AM by RobBurn RSS Branched to a new discussion.
  • dave282 Calculating status...
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    Jan 6, 2012 3:54 AM (in response to surfer78)

    They are lying, I've submitted 2 reports (also after being told no-one else has reported the bug), and I know of at least 2 other people who have also reported the crashing problem in Safari.

  • walter169 Calculating status...
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    Jan 6, 2012 5:14 AM (in response to dave282)

    I've reported the problem several times. 

     

    "Thank you for submitting your report about our screwed up product.  We've filed it under the *We don't care* category.  Please purchase an Android OS tablet device to hold you over while we deny the existance of this problem.  Thank you for your understanding.  We value you as a customer and hope to schedule someone to discover that this problem exists sometime within the next millenium.  -Apple"

  • walter169 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2012 5:15 AM (in response to walter169)

    For proof, look to the right of the screen under "More like this"

  • karenvb Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 6, 2012 5:31 AM (in response to walter169)

    ROFL, Walter169. Thanks for a bright spot in this mess.

  • CobraJet Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2012 6:03 AM (in response to Rob Bruen)

    After my post on here last night, I have also sent a complaint through Apples feedback service on here and I also linked this very thread as well.

     

    Just curious have any of you enabled your debug console through the iPad when hitting up one if your web sites that you visit daily?  I activated mine just to see what would happen and it was logging tons of java script errors, along with some HTML errors. However, the majority of errors was due to java script.  In one instance on the one website I visit, he console logge (45) java script errors.

     

    This is also on one of the sites of which my iPads safari will shut down when trying to use it.

     

    I hope this gets out to the mainstream media, because there needs to be a fix since it affecting so many users and is not segregated to a handful of people.

  • surfer78 Calculating status...
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    Jan 6, 2012 7:14 AM (in response to CobraJet)

    Fair comments, media it is then. I'd suggest a short email to the technology editors at the U.K's 2 main broadsheet newspapers.

     

    shane.richmond@telegraph.co.uk

     

    charles.arthur@guardian.co.uk

     

    It doesn't usually take long for other newspapers internationally to pick on a story. Apple have had since October to come up with a press release and then a solution.

  • BobH1.3.4.5 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2012 10:01 AM (in response to ketels)

    Folks ... the double click the home button to bring up the app switcher and 'closing' them does nothing for clearing memory.

     

    It's very well explained HERE.

  • BobH1.3.4.5 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2012 10:11 AM (in response to Dwight Brown)

    After reading Dwight Brown's post on the crash report log files ... I checked my iTunes pc and sure enough there were a ton of them there.  Problem is I do not regularly connect and sync.

     

    So that made me look on my iPad ... Settings, General, Diagnostics & Usage ... I found that I had selected to NOT send diagnostic data.  I also then tapped 'Diagnostic & Usage Data' and there was a low memory crash log from the night before when Safari did it's "thing".

     

    So ... you might for the short term want to enable diagnostic reporting via your device.  According to the menu text it looks like it gets sent daily.  I am going to do so.

     

    Bob H

  • karenvb Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 6, 2012 12:37 PM (in response to BobH1.3.4.5)

    Thanks, BobH1, for the info on clicking the Home button. Now I know.

  • Dwight Brown Calculating status...
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    Jan 6, 2012 1:50 PM (in response to BobH1.3.4.5)

    Thanks, Bob, for your kind, supportive thoughts.

     

    Can you empathize with those Apple folk charged with the burden of handling millions of crash reports daily?

     

    Then imagine having the burden of the direct reports from people demanding attention from Apple right now. After the millionth call is received, it might become a little difficult to remain nice to the complaining callers. Fire fighting...

     

    There's an understanding required pertaining to the often antagonistic environment we find in the use of the world-wide web. Apple cannot dictate to web site developers on matters of scripting error avoidance, especially when there are those among us who may deliberately intend to block access from iPad owners - possibly for reasons deemed to be good, or good enough. There are also those who fully intend to do Apple product users harm, if they can, and even orchestrate wide-spread efforts designed to maximize their impact. Suffice it to say that Apple, Inc. has competitors. Might people like those over at Consumer Reports be making their living by being antagonistic?

     

    The cry baby effort being observed here in this forum serves to enflame the public perception of difficult software issues, and to some extent, all the crying I'm reading about seems a bit too contrived to me. An iPad owner should grasp the idea that there are places on the web, and elsewhere, where it is not safe to go and play with an iPad. Further, repeatedly going back to websites known to cause crashes is a measure of idiocy and, surely, Apple can't be expected to correct all the idiocy in the world.

     

    If a user discovers a web site that causes an iPad to crash time and again, then that user might do us all a great service by emailing that web site's IT office and kindly conveying the idea that the web site's errors are causing problems for the iPad and the problems ought to be fixed. (Again, some sites may not intend to be supportive of Apple's products, ever. Welcome to Apple's world.)

     

    Apple has employees who have spent careers working for entities like The National Security Agency. And some of Apple's problematic issues warrant that level of expertise and experience. For example, if the South Korean security agencies should decide to attack Apple's realm for reasons they deem competitively useful, then we must become aware and fully knowledgeable before effective countermeasures might be put in place. Users may cry all they wish but it will not help; a certain period is required to deal with a complex issue in the requisite sense.

     

    The people at Apple, Inc., and every iPad owner, too, want these software issues dealt with in the requisite sense. I'm reasonably sure Steve Jobs himself would have demanded such before he might make any public acknowledgement of an issue.

     

    Apple has a vested interest here; I say, let it work.

  • skybert69 Calculating status...
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    Jan 6, 2012 2:06 PM (in response to Dwight Brown)

    Yes, Dwight, I can empathize, but in this case I choose not to. My iPad worked almost flawlessly until I upgraded to IOS5. It should be obvious to Apple by now that there is a problem with this upgrade. The right thing to do would be to aknowledge there is a problem for some users, and offer a rollback to IOS4.3 for affected users until problem is resolved.

  • dean44 Calculating status...
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    Jan 6, 2012 2:09 PM (in response to Dwight Brown)

    Congatulations on the most pointless post of 2012 to date. Dont despair you may win yet for the entire yearl

  • alejandrofrommiami shores Calculating status...
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    Jan 6, 2012 2:15 PM (in response to Dwight Brown)

    Dear Mr. Brown,

     

    I appreciate your comments and it is good to be reminded that these devices and their associated problems are quite complex.

     

    I am not an expert on these issues so I must rely on what I read.

     

    What I can tell you is that, while I first noticed the crashing problem on Safari, I now find that many, if not most of my apps crash many times a day, including the 4 other web browsers I have, and mail.

     

    This happened once in a while before I upgraded to the new operating system, but now it seems to be epidemic. It definitely has made using the IPad less enjoyable and for my work related functions, which is the majority of my use, much less reliable.

     

    Once again, thank you.

  • billfrombeaverton Calculating status...
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    Jan 6, 2012 2:40 PM (in response to Dwight Brown)

    "The cry baby effort being observed here in this forum serves to enflame the public perception of difficult software issues, and to some extent, all the crying I'm reading about seems a bit too contrived to me. An iPad owner should grasp the idea that there are places on the web, and elsewhere, where it is not safe to go and play with an iPad. Further, repeatedly going back to websites known to cause crashes is a measure of idiocy and, surely, Apple can't be expected to correct all the idiocy in the world."

     

    Seriously, Mr Brown? You believe we're cry babies because since iOS 5 we're having crashes when we hadn't experienced them before iOS 5? I can tell you that I've owned my iPad 1 since 9/2010 and until I downloaded iOS 5, I had never experienced a crash on my iPad. And I waited several weeks after the roll out before downloading it, assuming there would be issues that would need to be resolved. I've gone to the local Apple store to get help with the crashes and the genius wiped it clean taking it to brand new status and reinstalled iOS 5.  Didn't fix a thing. I've tried every suggestion here and nothing works.

     

    As far as your belief that it's ALWAYS the same sites that trigger the crashes and so we're idiots to keep going back to them, I beg to differ. Sure some sites may cause me to crash repeatedly over time...while other sites will only crash sporadically. All these sites are ones I visit daily. Some days I can go with only crashing once that entire day, while there are other days that it crashes repeatedly no matter which site I visit. Again, this was NEVER an issue before iOS 5.

     

    So please don't blame the users for this problem. There IS a problem and it needs to be addressed. I'm hopeful that they're working on this and that a fix will happen sooner rather...than later.

  • Tribeca90 Calculating status...
    Currently Being Moderated
    Jan 6, 2012 3:03 PM (in response to Rob Bruen)

    I went to the Genius Bar for the fourth time today for support of this problem. The first two times they did an uninstall and reinstall. That did not solve the prolem so on my third visit they gave me a new iPad1. That also made no difference. I went today with the slim hope they would replace with an iPad2. They won't. They tried to blame the websites it crashes on. When I pointed out that it happens on multiple sites, that I had no problem with before installing iOS5, and that it doesn't happen on iPad2s, they just said they were sorry there was nothing they could do.

     

    I'm resigned to living with this problem and using the only measures that lessen the frustration: 1) Never go to techcrunch.com; 2) Using Opera for as many sites that it works well with.

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