Q: iPad Safari crashing regularly

Sam Katz1 wrote:

 

Do not send a complaint through apple's feedback form. That's for feature requests.

Incorrect. The feedback form permits the submission of "Bug Report"s. See the "Feedback Type" list.

OK. But bug reports occasionally have workarounds. If this was a bug event caused by a upgrade from one OS vesion to another (as was the case with a large number of these cases), you need to contact apple for help determining workarounds. I find going in person to be better, but you can call over the phone.

They will not charge you if it is an unresolvable bug report. They will only charge you $30 if they resolve your issue. If you have a warranty, it is covered. (Applecare or applecare plus)

They do not charge for genius bar appointments. Offer to check it in for service if they cannot resolve the issue same day.

Btw, I mean a workaround that completely solves the issue. Disabling javascript obviously is a troubleshooting measure.

Dwight, you need to be reported for spam.

karenvb wrote:

 

Dwight, you need to be reported for spam.

I was thinking the same thing about those that allege crashes but do not take the unit to an Apple Store for resolution.

Philly, some of us live in the boonies without access to an Apple Store. I live in Nova Scotia and the closest Apple store is in Montreal. OK?

That's a lot of iPads that suddenly "need to be serviced" following the last software update?

Thanks, I needed that.

You could have just called me crazy. That might have been the tactic of the religious fanatic, though.

After 333 responses, at least one of them yours, this discussion hasn't led to much. Not much sense in spreading it more, is there?

So, I'll go make some army soup. That'd be more constructive.

Sent from my iPad, with no problem at all.

karenvb wrote:

 

Philly, some of us live in the boonies without access to an Apple Store. I live in Nova Scotia and the closest Apple store is in Montreal. OK?

Well, it's certainly OK with me but don't go whining that "Apple's got to fix this but I live in the boonies and I can't take the iPad for Apple to investigate."  You expect Apple to mail you some fairy dust to fix the problem?

Mrduttz wrote:

 

That's a lot of iPads that suddenly "need to be serviced" following the last software update?

Out of how many millions in the field?

I haven't gone whining to anyone and thanks to the two of you, this discussion is descending into spam. That should put an end to it. Maybe somw fairy dust would fix your attitude.

No but I do expect apple to either issue a bug fix or at least a downgrade option.

Software updates that update the kernel can in fact need to be serviced, if a DFU restore doesn't fix the issue. Updates to an operating system on any device can go bad sometimes. Software updates modify the kernel (or re-image it to be precise. It could have done an incomplete sync. (I noticed ios 5 says it's finished restoring before it transfers the media over.) If you do not live within range of an Apple store, please call Applecare for resolution, mail to an apple authorized service provider like iresq.

It may actually be the flash memory in your ipad has bad sectors, or a number of other causes, that turning off Javascript happens to solve.

karenvb wrote:

 

Philly, some of us live in the boonies without access to an Apple Store. I live in Nova Scotia and the closest Apple store is in Montreal.

And that's Apple's fault how?

davek0974 wrote:

 

No but I do expect apple to either issue a bug fix or at least a downgrade option.

What were you told when you took your iPad to the Apple Store for resolution of your issue?

karenvb wrote:

 

I haven't gone whining to anyone and thanks to the two of you, this discussion is descending into spam.

Why?  Is it because there is a potential solution to your problem and you just don't want to hear it?