Rob Bruen

Q: iPad Safari crashing regularly

Safari on my iPad is crashing fairly frequently; sometimes when I restart it retains the pages that were previously open, and sometimes not.

Have not yet established a pattern, but it seems prevalent on very large pages (for example pages with many images) and on pages with embedded video (particularly Flash).

Anyone else experiencing the same issue and/or have any further information? Anybody using a browser other than Safari on the iPad?

Mac OS X (10.5.1)

Posted on Jun 14, 2010 12:29 PM

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Q: iPad Safari crashing regularly

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  • by Stephen Bennett1,

    Stephen Bennett1 Stephen Bennett1 Jan 18, 2012 4:03 AM in response to JimHdk
    Level 1 (0 points)
    Jan 18, 2012 4:03 AM in response to JimHdk

    Yes.

  • by Sam Katz1,

    Sam Katz1 Sam Katz1 Jan 18, 2012 8:08 AM in response to Stephen Bennett1
    Level 2 (195 points)
    Jan 18, 2012 8:08 AM in response to Stephen Bennett1

    As I mentioned earlier, if you are using code from facebook's API, this may be causing the issue. See whether resetting network settings makes a difference. although what really makes a difference is flushing the dns cache.

     

    also, google's public dns seems to be immune from this problem.

     

    http://code.google.com/speed/public-dns/

  • by billfrombeaverton,

    billfrombeaverton billfrombeaverton Jan 18, 2012 9:55 AM in response to HGCx
    Level 1 (0 points)
    Jan 18, 2012 9:55 AM in response to HGCx

    I've had the debug on for over a week now and I'm still having crashes every day. There doesn't seem to be a pattern or a particular site I visit that ALWAYS crashes it. For the record, I have no apps open when it happens, but I will have 3-4 tabs in Safari open. Prior to iOS 5 I'd have 9 pages open with no problem. Also I'm now finding that the USA Today app will immediately close when I open it, but then when I reopen it, it doesn't crash. That's a new thing.

  • by billfrombeaverton,

    billfrombeaverton billfrombeaverton Jan 18, 2012 9:59 AM in response to billfrombeaverton
    Level 1 (0 points)
    Jan 18, 2012 9:59 AM in response to billfrombeaverton

    Oh, and one last thing about the debug...I've had pages that would have 22 errors on a single page and it didn't crash. Not sure what that shows, just thought I'd throw that piece of info out there.

  • by Sam Katz1,

    Sam Katz1 Sam Katz1 Jan 18, 2012 10:02 AM in response to billfrombeaverton
    Level 2 (195 points)
    Jan 18, 2012 10:02 AM in response to billfrombeaverton

    Have you tried a restore? Have you tried uninstalling USA Today?

  • by billfrombeaverton,

    billfrombeaverton billfrombeaverton Jan 18, 2012 10:23 AM in response to Sam Katz1
    Level 1 (0 points)
    Jan 18, 2012 10:23 AM in response to Sam Katz1

    Yes to the restore (and every other suggestion recommended here, including a trip to the local Apple store), and no to uninstalling USA Today. I guess I'm to the point that I know to expect the initial crash with USAT and I simply get it out of the way and carry on. I also have that mentality when using Safari. Until they fix it, it is what it is. When I get too frustrated, I use Opera...but that site is a little slower than Safari, so that's just a different annoyance. I figure you pick your battles...but what I mainly use my iPad for is reading and since my Kindle app doesn't crash, I'm good -- for the most part.

  • by pdxlover,

    pdxlover pdxlover Jan 18, 2012 10:34 AM in response to Rob Bruen
    Level 1 (0 points)
    Jan 18, 2012 10:34 AM in response to Rob Bruen

    Back near the end of December, I visited the genius bar & posted what they suggested:

    "I brought my crashing iPad 1 to the genius bar and they found nothing wrong when they ran diagnostics. They suggested I reboot it once a day, and also try resetting it and then syncing it again - but not from a backup. I'm thinking eventually there'll be an update that helps, because it's so clearly from the upgrade on the latest OS."

     

    Just reporting back now to say I did exactly that with reset and sync, but it didn't help. Apps still crashing, mainly Safari but others too. I think the crashing is not as bad as what some of you experience, it's more an annoyance. Good thing I don't use the ipad for work, just for fun.

  • by Smn1973,

    Smn1973 Smn1973 Jan 18, 2012 3:27 PM in response to Rob Bruen
    Level 1 (0 points)
    Jan 18, 2012 3:27 PM in response to Rob Bruen

    Well my ipad just crashed while trying to read this forum - how ironic (and frustrating) is that?

     

    No doubt it will be fine if I upgrade to a shiny new ipad 2.....

  • by Catsman,

    Catsman Catsman Jan 18, 2012 4:34 PM in response to Smn1973
    Level 1 (20 points)
    Mac OS X
    Jan 18, 2012 4:34 PM in response to Smn1973

    "No doubt it will be fine if I upgrade to a shiny new ipad 2....."

     

    Apparently not......others ipad2 users have same problem as us.

  • by Vx99,

    Vx99 Vx99 Jan 18, 2012 4:50 PM in response to Catsman
    Level 1 (20 points)
    Jan 18, 2012 4:50 PM in response to Catsman

    iPad 2 32GB, must have crashed 10 times today while trying to post on a forum using Safari.

    Ended up having to switch to Atomic browser, Safari on 5.0.1 is just a POS.

     

    It's not just the iPad 1.

  • by raymondfromwoking,

    raymondfromwoking raymondfromwoking Jan 19, 2012 1:43 AM in response to pdxlover
    Level 1 (0 points)
    Jan 19, 2012 1:43 AM in response to pdxlover

    Just shows how astute IT support people are! Boot it once a day???  By its very nature an average ipad probably gets booted >20 times per day in normal use.

     

    My diag log is full of short of memory problems, it mainly happens in app store and itunes. So its probably the machine running out of both real and swap memory space; which points, in my mind after working with 30 years of OS's, to a problem with the way the OS handles paging.

     

    So because it happens (occasionally) in Appstore I think its probably a more general problem than just Safari.  Ho hum lets see what's in 5.1................   Despite this it's still a lot better than waiting 5 mins for the monopolies laptop technology to boot!

  • by martinfromforchheim,

    martinfromforchheim martinfromforchheim Jan 19, 2012 2:00 AM in response to Rob Bruen
    Level 1 (0 points)
    Jan 19, 2012 2:00 AM in response to Rob Bruen

    I experience the same thing. But it started only after upgrading to iOS5. Before it almost never happened. No matter how many pictures or video data had to be uploaded. Facebook worked as well. I have a systems monitoring app and it seams to me as if the new iOS needs a lot more RAM now (for whatever hidden activity) .  This is quite annoying.

    I wonder if there will be a cure for that. Maybe by stopping some "unnecessary" processes, that run in the background by default. Has anybody a idea or even experience with that?

  • by sicarri,

    sicarri sicarri Jan 19, 2012 2:37 AM in response to Rob Bruen
    Level 1 (0 points)
    Jan 19, 2012 2:37 AM in response to Rob Bruen

    This just started happening to me today. I'm not doing anything different than normal - i have as many safari pages open as possible, constantly bouncing back and forth between them and my notepad.

    Suddenly, i'm getting randomly bounced off. Never been a problem in the past, shouldn't be a problem now.

    It needs to be looked at.

    I expect these machines to be multitasking.

    I expect the best from Apple - i pay for the best.

  • by sicarri,

    sicarri sicarri Jan 19, 2012 2:57 AM in response to sicarri
    Level 1 (0 points)
    Jan 19, 2012 2:57 AM in response to sicarri

    Maybe we just need to turn the iPad off every once in a while. I did a reboot, and I'm waiting ...

  • by Sam Katz1,

    Sam Katz1 Sam Katz1 Jan 19, 2012 6:08 AM in response to pdxlover
    Level 2 (195 points)
    Jan 19, 2012 6:08 AM in response to pdxlover

    If other apps besides Safari is crashing, and a restore didn't fix it, it points to hardware. Something is wrong with the flash chips inside the ipad, or some other hardware component. Please go back to the Apple store or call Apple and ask to speak with "Apple Customer Relations".

     

    Thanks. Please report back.

     

    It is also concievable that it really is a webkit problem in your case, though really really unlikely.

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