Q: iPad Safari crashing regularly

Hopefully during writing my iPad 1 won't crash :), just want to support this post.

I have problems with Safari and the apps on my iPad. What I don't understand: there has not been a fix after a couple of months of iOS 5 missery! Just buy another brand so I'm able to attend a meeting without losing my notes?

Cthehill: Apple is NOT unreliable an unresponsive. The company communicates with customers and takes action when a problem arises AND a definitive solution has been identified -- and NOT before. Often, Apple employees are not permitted to comment on issues until a solution is available.

And Apple stands behind its products. Here are a few of my own examples:

Ten years ago, Apple sent me a new computer (and model) when the video system on a two-year-old model showed signs of failure just before the warranty expired and could not be repaired after three (on-sight) service calls. Three years ago, Apple replaced three Airport Express units and one Time Capsule (all fried by a power surge and all just out of warranty) because they all had been purchased on the same invoices as new Macs. We also lost three Netgear hubs during that power surge too, but Netgear would not replace their products.

One year ago, Apple replaced a dropped, 20-day-old iPhone with a cracked screen -- a Christmas present that it didn't have to replace because this normally is an insurance issue. Six months ago, Apple replaced a just out-of-warranty laptop battery with bulging capacitors, which it did not have to do. All this, and within the past two years, Apple cut component costs for repairs by about 50%, passing along dramatically repair lower prices resulting from economies of scale as more Macs are sold.

This is a user-to-user thread with maybe 100-200 affected customers complaining about a product with 55,000,000 (million) units sold. The discussion has about 600 posts that have been viewed 168,000 times. I'm sure many of the page views are by the same 200 or so users. Heck, I know I've logged on to view the thread many times each day after receiving an e-mail notification that a new message has been posted.

Has Apple been slow to correct this issue? Yes. Could the problem be more widespread? Possibly.

Has Apple fixed the problem? No, not yet, but past experiences from more experienced customers indicates that the company will stand behind the iPad.

Has the company been maddeningly slow to fix the problem? Absolutely, yes.

But has Apple been unresponsive? Defintely not, and you can't accurately and truthfully answer that question in the affirmative unless you've submitted your concerns in writing and/or travelled to an Apple Store to ask for help, invoked your warranty, left without satisfaction and verified that the other complaining customers all received the same treatment.

I do know that I submitted a bug report on the Feedback page. Did you do this? I do know that I filed a written complaint in an e-mail letter to the CEO and that his office contacted me directly within 24 hours and elevated my complaint to engineering. I do know that I talked with a support technician three times for a total of a couple of hours and that Apple called me back three days later to report that the company has no new information to report as of yet.

I would not say Apple has been unresponsive. Is all this acceptable? No. But don't mistate the facts or overstate your case to further what sounds more and more like a personal agenda.

I know Apple has a problem with this issue. You know Apple has a problem. Sometimes, issues take longer to resolve. The question is: do you trust Apple to make things right? Apparently, you don't. But as frustrated as we are, some of us do.

I attempting to go to this thread and type a response through my iPad, and go figure: my iPad browser crashed!

Has anyone thought about going to one of the major tech blogs and popularizing this crashing issue?

Perhaps nyntimes tech blog, or boy genius etc,?

I have followed what has been explained to me as possible fixes including purgin the cache and doing a hard reset and still no workie!

I say let's stage a mini email campaign to a few tech blogs.

.... Or I can just go into an apple store and use my iPad as a frisbee!

Dude, I can tell by your answers and your apologia that if you are not on the payroll, you have way too much time on your hands. I've never been on a tech forum before. I came here because Apple directed such problems to this forum -- and it is officially affiliated with Apple as the no-cost backbone of their customer service. Like I say, I can use my Crashpad for a radio and work on a not-Apple laptop.

Dude.... good for you.

If you want to use your $700 ipad for a radio... good on you.

Not sure where you are coming from (huh... apologia???), but I just want my ipad to work.

As for time on my hands... watcha talkin about? if you want a 'crashpad' then just sit there with your brick.

Replying to Geopix. I'm in the same boat with you.

hundreds and or millions may be not be complaining, b/c lately Apple has had a history of not really caring.... or at least showing it that way, on top of their condesceding attitude.

Apathy creates no response. Apathy is created from a lack of response. People don't complain, b/c they don't think it will change anything.

been in an election lately?

Goggled "Safari crashes on ipad" and got 5660. "ipad crashes" got 26,600.

They know. They are either incapable of fixing it or just blowing it off.

...or they are working on a fix that isn't quite ready...or other complications require them to roll out a fix simultaneously for all platforms. We can't possibly know the reasons why this is taking so long...the truth is, I think I've recently started experiencing occasional and unusual Safari crashes on both my iPhone and Mac OS X (v10.7.2). Since I just upgraded three Macs to 10.7.3 yesterday, I will be watching my Mac and iPhone Safari performance very closely in the next few days. This all is getting ridiculous, but it is what it is.

The only thing that helps is to restart the iPad.

We are also plagued by constant safari crashes on our iPad 1. If I just close all background apps or completely close safari there is no difference. Also the longer the iPad has been running the worse it gets. Today I simply could not open a site without safari crashing. After restarting the site /page loaded fine. Surely seems like a Memory leak. Unfortunately on the OS level instead of process level.

To the person who says that if you've had the problem before IOS 4 then it hardware, I ask what proof do you have? My ipad went into Futureshops techcenter and they found zero hardware problems with them, and its the same with all the post where someone brought their ipads to an Apple store.

If it is a hardware issue then I dont believe its caused by faulty hardware but maybe some ipads have part from a different supplier which for some reason isnt fully compatible with iOS and causing this issue.

Im going to sumit a bug report, but right now im not expecting much from Apple since this issue has been around for a long time.

1. We have no reports from iPhone users of this problem.

2. I have personally never seen this issue on the two iPads I updated to 4.2 or on my clients iPad except when using a faulty router which I have already talked about in my other posts.

3. Almost all other posts say this started with ios 5.

4. Some other posters found hardware replacement helped.

5. If you have a warranty through future shop you are

Entitled to a replacement and should get one.

6. Hardware tests are not possible on a normal iPad. Even so ram tests can come up negative and still be bad.

7. Multiple apps are crashing.

Well, I cleaned out caches, restarted (again) and everything seems to be dandy now. Oh, and I stood on one foot and listened to The Alabama Shakes while doing it. Some Shakes can fix anything.

Safari working fine. Hope my luck holds.

Actually, I have called Apple several times because my 4s crashes all the time.  It is not just an iPad problem.  It is an os problem.  Both my iPad AND my phone have been taken in to the "Geniuses" at the apple store and I have been told that I couldn't be helped with either one.  I COULD go to another Apple store if I wanted to drive 400 miles.  Not happening.  I have also talked to the reps on the phone and they cannot help me either.  At this point, I, too am not recommending Apple products.  I have been a faithful Apple fan for a long time, but not anymore.  Sorry. 

This issue is the most infuriating one I've seen in IT in many years, mostly because of the lack of communication from Apple. It will most likely result in my school shelving plans to introduce a few hundred iPads and buy cheap windows PCs instead.

A supplier's credibility stands on not only its history but it's communication and ability to make it's customers happy. Apple's history has just taken a severe beating and it's communication is non existent. That doesn't leave much.