1 Reply Latest reply: Jun 15, 2010 4:46 AM by Eric Liebman
Eric Liebman Level 1 Level 1 (35 points)
I've just booted up my new MBP i7 and itunes won't open... I've tried everything I've read in previous posts about this, but it won't open. Message error states "iTunes Quit Unexpectedly" . No matter how many times I click on Reopen, I get the same thing. From the logs, it seems to be the following error causing the crash:

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x062bc200 ebx: 0x0000009d ecx: 0x00000000 edx: 0x00000002
edi: 0xbfffc878 esi: 0x00000000 ebp: 0xbfffc788 esp: 0xbfffc770
ss: 0x0000001f efl: 0x00010282 eip: 0x000d95fe cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x0000009a

Anyone have any ideas?? I have a new iPad that I need to sync (along with Apple TV and iPhone) so need this to work!!

Thanks for any input..

G5 Dual 2.0 | Macbook Pro 2.66 i7 | iMac 2.0, Mac OS X (10.6.3)
  • Jolly Giant Level 7 Level 7 (25,440 points)
    try these user tips:


    try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ folder and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.


    and, if you have flip4mac installed


    I found that the TSLicense plugin was causing the problem.

    From the log:
    PlugIn Path: /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense
    PlugIn Identifier: net.telestream.license

    This pIugin is installed with the Flip4Mac Windows Media Components. I solved the problem by uninstalling the WM Components via the uninstaller at /Applications/Flip4Mac/Flip4Mac WMV Uninstaller.pkg, after which iTunes opens successfully.


    JGG