Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The Diff Between Pre-Order and Reserved

Pre-Order:
You walk into the store between the 24th and the 1st of July and walk out with an iPhone 4.

Reserved:
You stand in line after all the pre-order people have gotten their iPhones (or if they don't show up, their phone is held for 7 days) and any extra phones are given to you, in a first come, first serve of the people who reserved. You are not guaranteed to get one.

No Pre-Order or Reserve:
You get dibs on the phone after all the reserve people have gotten their phone.

End of story. Please stop asking.

MacBook Pro 13.3", Windows XP

Posted on Jun 15, 2010 7:46 PM

Reply
104 replies

Jun 15, 2010 8:20 PM in response to EBSkater

Sorry, that doesn't make any sense. I mean, I get that a lot of people don't know there's even a difference between "pre-order" and "reserve", but why would "reserve" people have to wait until after all the "pre-order" people get their phones? The Apple store employees know not to give away the pre-order phones, I'm assuming they're pulling from a different "pile".

And there have been a few people on here who have said that Apple employees assure them there is an actual phone with their name on it. Difference is, their phone isn't programmed to their account yet and the reservation expires at the end of the day (as opposed to pre-ordered phones which expire after 7 days.) Not that the Apple store employees know all, they sure didn't today, but if it's a consistent answer like this, I'm inclined to believe them. Also, then, what's the point in telling the reservation people to come at 7AM if they're not even going to start giving them out then?

Jun 15, 2010 8:33 PM in response to mail_debaser

See, this is a situation in which Apple would benefit from reading some of these questions and releasing a statement that answers some of the most frequently asked questions, clarifying everything. Do they think if we know that our reservations only mean we'll be ahead of the people who didn't make reservations it will keep us from buying an iPhone? What will keep anyone from buying an iPhone is stuff like this, poor customer service, poor service in general.

Jun 15, 2010 8:45 PM in response to talli_approved

talli_approved wrote:
See, this is a situation in which Apple would benefit from reading some of these questions and releasing a statement that answers some of the most frequently asked questions, clarifying everything. Do they think if we know that our reservations only mean we'll be ahead of the people who didn't make reservations it will keep us from buying an iPhone? What will keep anyone from buying an iPhone is stuff like this, poor customer service, poor service in general.


Best post I've seen on this thread so far.

@Chris Hill 2, here you go:

User uploaded file

Jun 15, 2010 8:47 PM in response to talli_approved

The difference is extremely simple:

With pre-orders you are paying for the phone at the time it's shipped, and it's yours. If it's shipped to a store, it's saved for you and can't be sold to anyone else. It's already yours. The store may have an "express" line for pre-order customers.

Reserved phone are not payed for in advance and not specifically assigned to anyone. The stores get an allotment for the reserve customers. They usually allow you in early, but if you show up late, any leftover reserved phones are released to walk-in customers, first come, first served.

The Diff Between Pre-Order and Reserved

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.