Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Stolen iPhone - can Apple use iTunes to track it and get it back?

Hey all, my iPhone got stolen about a week ago. I've suspended my service with AT&T and everything, so I'm not worried about being billed, but I want to get my iPhone back or at least catch the thief. AT&T says they can't help me with that, so I'm wondering what Apple could do.

I understand that my iPhone would have a serial number and an IMEI number. My question is, when the thief plugs the iPhone into his computer's iTunes, or logs into his iTunes account, can Apple use iTunes to track him down when they recognize my phone's IMEI or s/n? Since the thief's credit card information is probably stored in his iTunes account, could Apple (or would Apple) then use the credit card info to track down the thief and get my iPhone back?

I'm aware that Apple isn't a law enforcement agency. But my friend tells me that if I've made a police report, I can ask the police to ask Apple to help track down my stolen iPhone using the iPhone's serial number/IMEI transmitted through the thief's iTunes account or iTunes connection. What does everyone think?

Posted on Jun 15, 2010 8:08 PM

Reply
8 replies

Jun 18, 2010 9:09 AM in response to eugeniaczar

Because if you did have mobile me you could do the find my iPhone feature, and you can now even add a passcode to it remotely so if someone finds it they can not make any calls since the iphone will require the passcode you have sent to it remotely or you can send a message to it and it will make a sound if you choose to and you can type in something like the if found please call xxx-xxx-xxxx and the message will be displayed on the iphone or you can remotely wipe it clean that means it is back to factory setting, then if you ever get it back then you just to restore it using the back-up that was created in iTunes

Stolen iPhone - can Apple use iTunes to track it and get it back?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.