iPad won't restore

Question

Level 1

2 points

iPad won't restore

Hey all I'm having some issues restoring my iPad. I tried to restore it yesterday and right near the end the progress bar (on both the iPad and iTunes) just hung there. After a while I disconnected and tried again. Same issue. So I thought maybe I got a corrupted .ipsw so I re-downloaded and same thing. Tried to restore in my troubleshooting account, same thing. So I kind of just gave up last night. Today I come home to try and give it another go and this time I received a 1604 error. I changed the usb port I was using (on my '07 Macbook) and it just hung like the night before. I've tried putting it into recovery mode (although I'm pretty sure it's been stuck in it since last night) and restoring and nothing. Tried the troubleshooting account and got a 1604 error once and still getting the progress bar to hang.

I'm not sure what I can do now... it just won't restore. I tried a different usb cable so it's not that. I've yet to try a different computer (will do tomorrow). Don't think it's a software issue with iTunes or the .ipsw. So just looking to see if anyone else can offer some advice before I give AC a call.

Thanks.

iPad, Other OS

Posted on Jun 15, 2010 8:43 PM

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Answer 1

Jul 29, 2017 1:40 PM in response to agonz916

I had same problem.Apple tech helped me through it.open iTunes,plug in iPad,hold and home buttons past apple logo until you see connected to iTunes,select restore and restore.ipad will timeout after 15 minutes.When this happens press on and home button again to get into restore mode.This time hit cancel not restore on error message.there is a dropdown arrow on iTunes top right corner,it is a download progress bar .It took 2hours to download.i had to do the buttons every 15 minutes.At the end of download all error windows disappeared and i hit restore in iTunes window.

I hopes this helps someone.

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Answer 2

Aug 26, 2017 2:08 PM in response to agonz916

Is it an iPad 2 and was the last iOS on was version 9.5.3 then your problem my be due to Apple is no longer supporting that version of iPad so if you try to restore your iPad it won't work it can only be restored from the restore factory settings in the iPad itself NOT iTunes because iTunes downkoads the latest version of the iOS which is 10.3.3 which is NOT SUPPORTED on the iPad 2 you can restore your content to an iPad 2 using iTunes but you CAN'T DO A FACTORY RESTORE USING ITUNES only an internal factory restore can be done go to an Apple store and see what they say i bet they will tell you the same thing because you tried to restore using iTunes you wiped out the OS from the iPad only a factory restore on the device itself can be done because it uses the OS that is already installed unlike iTunes which downloads a NEW iOS

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Answer 3

red555

Level 4

2,581 points

Jun 16, 2010 7:42 AM in response to agonz916

You can go to Settings, General, Reset, Reset. This will reset the ipad to factory settings. You should then be able to set the ipad up as a new device.

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Answer 4

agonz916 Author

Level 1

2 points

Jun 16, 2010 5:42 PM in response to red555

I can't do that my iPad is basically dead as of now, I'm stuck in recovery mode and when I try to restore it either hangs or I'll get that error.

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Answer 5

agonz916 Author

Level 1

2 points

Jun 16, 2010 7:24 PM in response to agonz916

iTunes 9.2 was able to complete the process.

Good timing apple.

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Answer 6

agonz916 Author

Level 1

2 points

Jun 16, 2010 7:25 PM in response to agonz916

Updating to iTunes 9.2 solved the issue

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Answer 7

red555

Level 4

2,581 points

Jun 17, 2010 7:05 AM in response to agonz916

Glad it's working.

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Answer 8

Jul 18, 2010 1:39 AM in response to red555

I have the same problem but I have iTunes 9.2?

iPad is bricked, can't restore or anything?

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Answer 9

MLadd

Level 3

709 points

Jul 18, 2010 7:00 AM in response to suparockin

If you hold the Home and Sleep buttons until the restore icon with the plug comes back on (after the shut down confirmation, and after the apple logo shows up. Keep holding it.) It may take more than 10 seconds.

Also, when you plug your iPad in, does iTunes recognize it? If so, then option-click on Upgrade button in itunes, and navigate to /<username>/Library/iTunes/iPad Software Updates and click on the file that is in that location.

Let us know the results and we can move forward from there.

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Answer 10

Jul 18, 2010 2:36 PM in response to MLadd

Yes it appears in the devices list, it says it needs to restore - but when I try to restore it gets almost all the way through the process and stop just before the end with an error 14.

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Answer 11

Jul 18, 2010 3:52 PM in response to suparockin

Im having a similar problem - when i turned my iPad on 2 days ago - it showed the iTunes and cable image with the 'connect to iTunes' message.

On doing that - iTunes said that the iPad was in recovery mode - I completed the 3.2.1 download and the process to update the ipad began, but stalled at the 'Waiting for iPad' message (apple logo and progress bar on the ipad. And it stays that way until timing out with the error 6 message.

I have tried on 3 different machines and 2 different user accounts on my main machine using different USB ports and cables but always the same problem. Have also tried DFU mode to no avail.

Anyone else had this problem? I am supposed to be using my iPad in a meeting tomorrow to look at how we might use iPads in our organisation but thats not going to be a good look now if the iPad is dead is it!

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Answer 12

MLadd

Level 3

709 points

Jul 18, 2010 5:46 PM in response to MLadd

OK, an error code 14 is a little bit different than previously reported, and probably should be a new topic. BUT, go to the directory that contains the iPad Software update, delete it, and then restart iTunes. Try downloading the update again. A lot of issues like this could be caused by a corrupt installer.

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Answer 13

MLadd

Level 3

709 points

Jul 18, 2010 6:01 PM in response to hereandthere

I'm not sure how to fix this exact error on an iPad. I have only seen it before on iPhone and iPod Touches that have been jailbroken, then updated incorrectly.

I would try going into DFU mode again, and try downloading the installer again. Remove the installer package, restart iTunes, and try just downloading the installer instead of "download & install". Then option-click on restore, and navigate to the directory that contains the installer package.

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Answer 14

Jul 19, 2010 1:33 AM in response to MLadd

Thanks for all your suggestions - unfortunately all seem to fail for me.
I have typically prided myself on being able to solve most problems I have ever had with all the Apple products I've owned over the years - this one really has me stumped!

Now I have to wait until they are officially released in this country before being able to take it into a apple authorised repairer. In the meantime - any other ideas will all be tried!

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Answer 15

Jul 19, 2010 3:14 AM in response to hereandthere

Weird.

I've fixed my update/won't restore problem.

Waited overnight then deleted the update file, re-downloaded it and installed it and for some inexplicable reason it went through without an issue!

Note - I had done exactly the same thing a dozen times yesterday with no luck so my suggestion is to repeat it again and again till it works.

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