8 Replies Latest reply: Jun 25, 2010 2:46 PM by William Boyd, Jr.
Tim Fitzsimons Level 1 Level 1 (0 points)
Hey all,

I got a terrible Belkin "Surf" WiFi-N router, which was a complete bust, but I can't get any of its software off my computer. I have uninstalled in the traditional way, but the processes still show up in my activity monitor. The processes are "Belkin Router Helper" and "Belkin Router Monitor & Setup"

Additionally, I can only force quit Belkin Router Helper; the other one seems to stay open despite what I do.

Any ideas?

Thanks.

MacBook Pro, Mac OS X (10.4.6)
  • William Boyd, Jr. Level 6 Level 6 (10,515 points)
    Tim Fitzsimons wrote:
    I got a terrible Belkin "Surf" WiFi-N router, which was a complete bust, but I can't get any of its software off my computer. I have uninstalled in the traditional way


    What do you mean by that? Does Belkin provide an uninstaller? If so, that's the preferred way to delete that software.

    the processes still show up in my activity monitor. The processes are "Belkin Router Helper" and "Belkin Router Monitor & Setup"


    Launch Activity Monitor and set the list at the top to "All Processes". Locate a Belkin process in the list in the upper part of the window, select it, click the "Inspect" button, then in the resulting window click the tab for "Open Files and Ports". One of the entries (perhaps the first one) will be the program that's running. Once you've located the program(s) you can proceed to eliminate it.
  • Steve M. Level 5 Level 5 (4,740 points)
    As William correctly asked, did the software have an uninstall option? Since you've already uninstalled some of the Belkin stuff by dragging and dropping into the Trash (I presume this is what you did), you may have to consider putting the Belkin disk back into your Mac and looking for an uninstall option. And, as counterintuitive as it may seem, you "may" have to consider reinstalling the Belkin software to be able to get to an uninstall option. I have seen this suggested for other similar problems before so I'm not making it up. I also suggest looking at the support area on the Belkin website to see if you can get any helpful info.

    Regards,
    Steve M.
  • Tim Fitzsimons Level 1 Level 1 (0 points)
    Here are two of the screen shots from what you guys recommended. I tried deleting the Belkin folder from Application Support, restarted, and it didn't work. I tried reinstalling the software when I first ran into the problem, and it didn't help.

    FYI - I really do not recommend anyone buy these particular Belkin routers. They have something like a 1 or 2 star rating on Amazon, because they seem to all be faulty. And the software, as you can see, is a bit of a joke.

    Screen shots are here:


    http://farm2.static.flickr.com/1192/47283908305cd878a3c3o.png
    http://farm2.static.flickr.com/1181/472839080030c0b2729fo.png
  • William Boyd, Jr. Level 6 Level 6 (10,515 points)
    Tim Fitzsimons wrote:
    Here are two of the screen shots from what you guys recommended.


    Per that second screen shot, at least one of the things you'll want to delete is "/Library/Application Support/Affinegy/Belkin Router Helper". If there's nothing else in the Affinegy folder except Belkin stuff, you'll probably want to delete that as well.

    That still leaves the logic that launches that in the first place. I'd look for that in these places:
    - /Library/LaunchAgents
    - /Library/LaunchDaemons
    - /Library/StartupItems

    or the corresponding places within the /System folder.

    Ideally there will be a file in one of those places with a name containing the text Affinegy or Belkin. If you can't find such a thing, then there's probably an entry in a "plist" file somewhere that invokes that process. I'd have to do some more research to locate where that's likely to be. One other way to research it would be to delete as many of those things as you can find, restart your Mac, then use the Console utility to look into system.log for an error message that says something on the order of "Some sort of startup process: Cannot find Affinegy stuff". Other text in that message might help locate the remaining debris.
  • jsd2 Level 5 Level 5 (6,200 points)
    I looked at this Belkin software download package with Pacifist:
    http://en-us-support.belkin.com/app/answers/detail/a_id/3711/p/5131

    In agreement with what William said, it looks as if it installs two .plist files that act as launchers:

    Look in
    /Library/LaunchAgents
    for
    com.Affinegy.InstaLANa.plist

    .
    Look in
    /Library/LaunchDaemons
    for
    com.Affinegy.InstaLANd.plist

    If you find those files, trash them and reboot.
  • Tim Fitzsimons Level 1 Level 1 (0 points)
    thanks everyone! deleting those pesky files fixed it.

    all the best,
    tim
  • Brant Sears Level 1 Level 1 (10 points)
    Hi Tim,

    I take it that you threw away the Belkin folder that was located in your Applications folder. That's pretty much always the best way if the software has a normal "drag install". However, if you installed through an installation program, it doesn't always work.

    Inside the Belkin folder was an Uninstall AppleScript that properly shuts down and removes "Belkin Router Helper" and "Belkin Router Monitor & Setup".

    At this point you have two options to uninstall the software.

    One option is that you can re-install the software from the CD and then run the Uninstall script located in the Bellkin folder in Applications.

    If you are not afraid to use the terminal, another way to uninstall the background apps is to open a Terminal window and type:

    cd /Library/Application\ Support/Affinegy/

    followed by:

    sudo ./uninstall

    If you haven't used "sudo" before, it will give you a warning. Then you will need to type your password. You also need to be an administrator on the computer.
  • William Boyd, Jr. Level 6 Level 6 (10,515 points)
    Brant Sears wrote:
    I take it that you threw away the Belkin folder that was located in your Applications folder. That's pretty much always the best way if the software has a normal "drag install". However, if you installed through an installation program, it doesn't always work.


    Some programs installed by dragging put things in system folders the first time they're run. This can be noticed because they prompt for an administrative password at that point.