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10.6.4 / iTunes complete FREEZE

10923 Views 19 Replies Latest reply: Sep 6, 2010 7:50 AM by Donald Palmer RSS
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ph47 Level 1 Level 1 (0 points)
Currently Being Moderated
Jun 17, 2010 7:54 PM
I'm on 2.4 GHz IC2D iMac. I just updated to 10.6.4 this morning.

I usually listen to iTunes in the background as I write emails or use Safari.
I keep iTunes in the "mini-player" mode. Since updating to 10.6.4, every
time I hit the "+" button to maximize iTunes from mini-player mode, the finder freezes.
The music still plays, the mouse cursor still moves but everything else
(and I mean everything) is completely frozen.

I have to use the power-button to turn off and reboot.

Any ideas?

<Edited by Host>
iMac, Mac OS X (10.6.3)
  • CT Level 6 Level 6 (14,985 points)
    Currently Being Moderated
    Jun 16, 2010 11:02 AM (in response to ph47)
    Weird. I cannot reproduce this problem on my machine (running 10.6.4 and iTunes 9.1.1).

    Are there any relevant messages in the logs (viewed via Console)?

    charlie
    MacBookPro Unibody (Late 2008 - the one that blinks), Mac OS X (10.6.3)
  • Anil B. Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 16, 2010 7:21 PM (in response to ph47)
    I am having the same issue:

    Installed 10.6.4 and iTunes 9.2. Everything seems to work until iTunes starts downloading podcasts then the beach ball appears, Finder is dead, dock freezes and I have to do a hard reboot...UGH!!!!

    This has happened 3 times in span of 15 minutes. Come on Apple!
    iMac 24", 2.8 GHz, 4GB 667 MHz SDRAM, Mac OS X (10.6.4)
  • golf and fly Calculating status...
    Currently Being Moderated
    Jun 16, 2010 7:52 PM (in response to ph47)
    I have this problem as well. Istalled 10.6.4 and itunes 9.2 and now I can not get into my iMAC. I was synning my iphone and itunes froze up. A restart has not worked. At the login screen nothing happens. How can I get into my system. THe mouse works, but I can't select a user to login. Frustrating. It worked before I installed itunes 9.2. For some reason my MACBOOK that's 2 years old works fine.
    24" iMAC, Mac OS X (10.6.4), 3 GB Ram
  • RDykmans Calculating status...
    Currently Being Moderated
    Jun 16, 2010 8:07 PM (in response to golf and fly)
    Same problem herewith new mbp can't get past the first grey screen and even boot up.
    MBP 2.0, Mac OS X (10.4.7)
  • zit Level 1 Level 1 (30 points)
    Currently Being Moderated
    Jun 17, 2010 4:41 PM (in response to ph47)
    iTunes 9.2 doesn't solve it for me. System ALMOST totally unresponsive.
    It took over 20 minutes for the 3 finger salute to pop up.
    Killing iTunes did not immediately fix the problem, but it slowly improved.
    Load average was over 1, but not by much.
    Here is some log info:

    2010/06/18 6:31:50 iTunes[389] AMDServiceConnectionSendMessage (thread 0xa0b2a500): Could not send message size: Broken pipe
    2010/06/18 6:31:50 KernelEventAgent[31] tid 00000000 received event(s) VQ_DEAD (32)
    2010/06/18 6:31:51 iTunes[389] _NotificationSocketReadCallback (thread 0xa0b2a500): Unexpected connection closure...
    2010/06/18 6:31:51 iTunes[389] AMDServiceConnectionInvalidate (thread 0xa0b2a500): shutdown(37) failed: Socket is not connected
    2010/06/18 6:31:51 [0x0-0x27027].com.macroplant.PhoneDisk[315] PhoneDisk@fuse0 unmount from /Volumes/rt’s iPhone
    2010/06/18 6:34:16 com.apple.backupd[950] Copied 220 files (14 KB) from volume Macintosh HD.
    2010/06/18 6:38:27 com.apple.backupd[950] Waiting for Spotlight to finish indexing /Volumes/Backup2T 1/Backups.backupdb
    2010/06/18 6:38:33 com.apple.backupd[950] Copied 649 files (269.2 MB) from volume iTunes.
    2010/06/18 6:43:05 com.apple.backupd[950] Copied 3125 files (275.9 MB) from volume Users.
    2010/06/18 6:43:41 com.apple.backupd[950] No pre-backup thinning needed: 3.50 GB requested (including padding), 210.84 GB available
    2010/06/18 6:45:55 com.apple.backupd[950] Copied 101 files (130 bytes) from volume Macintosh HD.
    2010/06/18 6:47:23 com.apple.backupd[950] Copied 143 files (132.4 MB) from volume iTunes.
    2010/06/18 6:48:32 com.apple.backupd[950] Waiting for Spotlight to finish indexing /Volumes/Backup2T 1/Backups.backupdb
    2010/06/18 6:51:09 com.apple.backupd[950] Copied 2218 files (173.8 MB) from volume Users.
    2010/06/18 6:52:12 com.apple.backupd[950] Starting post-backup thinning
    2010/06/18 7:06:26 com.apple.backupd[950] Waiting for Spotlight to finish indexing /Volumes/Backup2T 1/Backups.backupdb
    2010/06/18 7:06:26 com.apple.launchd[1] (0x100301230.mach_init.mdworker[4643]) Exited: Killed
    2010/06/18 7:10:04 com.apple.backupd[950] Deleted backup /Volumes/Backup2T 1/Backups.backupdb/rt/2010-06-16-174417: 210.66 GB now available
    2010/06/18 7:10:04 com.apple.backupd[950] Post-back up thinning complete: 1 expired backups removed
    2010/06/18 7:13:52 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/Resources/SpeechSynthesisServer.app/Content s/MacOS/SpeechSynthesisServer[303] CGSKeyTranslateInitialize: KLGetCurrentKeyboardLayout or KLGetKeyboardLayoutProperty is not available, fall back to USA keymap
    2010/06/18 7:14:30 iTunes[389] sendmessage (thread 0xb03a7000): Could not securely send message size 406: SSLERRORSYSCALL errno (Broken pipe)
    2010/06/18 7:14:30 iTunes[389] AMDeviceStopSession (thread 0xb03a7000): Could not stop session with device: kAMDUndefinedError
    2010/06/18 7:14:31 iTunes[389] sendmessage (thread 0xb03a7000): Could not securely send message size 325: SSLERRORSSL (error:1409F07F:SSL routines:SSL3WRITEPENDING:bad write retry)
    2010/06/18 7:14:40 com.apple.backupd[950] Backup completed successfully.
    2010/06/18 7:15:17 iTunes[389] sendmessage (thread 0xa0b2a500): Could not securely send message size 406: SSLERRORSYSCALL errno (Broken pipe)
    2010/06/18 7:15:17 iTunes[389] AMDeviceStopSession (thread 0xa0b2a500): Could not stop session with device: kAMDUndefinedError
    2010/06/18 7:15:17 iTunes[389] sendmessage (thread 0xa0b2a500): Could not securely send message size 325: SSLERRORSSL (error:1409F07F:SSL routines:SSL3WRITEPENDING:bad write retry)
    2010/06/18 7:16:29 com.apple.backupd[950] Waiting for Spotlight to finish indexing /Volumes/Backup2T 1/Backups.backupdb
    2010/06/18 7:16:30 iTunes[389] sendmessage (thread 0xa0b2a500): Could not securely send message size 406: SSLERRORSYSCALL errno (Broken pipe)
    2010/06/18 7:16:30 iTunes[389] AMDeviceStopSession (thread 0xa0b2a500): Could not stop session with device: kAMDUndefinedError
    2010/06/18 7:16:30 iTunes[389] sendmessage (thread 0xa0b2a500): Could not securely send message size 325: SSLERRORSSL (error:1409F07F:SSL routines:SSL3WRITEPENDING:bad write retry)
    2010/06/18 7:17:55 com.apple.launchd.peruser.501[244] (com.apple.Dock.agent[1778]) Exited with exit code: 1
    Mac OS X (10.6.4)
  • r-b Calculating status...
    Currently Being Moderated
    Jun 19, 2010 6:25 AM (in response to ph47)
    Had intermittent freezes with 10.6.3 like a number of other users. 10.6.4 had 100% freezes when opening iTunes. Think the issue is problem with accelerated graphics drivers exposed by displaying cover flow. See the link below, it resolved all my system freezing problems.

    http://discussions.apple.com/message.jspa?messageID=11595697#11595697
    20 inch Aluminum iMac, Mac OS X (10.6.4)
  • Ash1 Calculating status...
    Currently Being Moderated
    Jun 21, 2010 1:21 PM (in response to ph47)
    sadly, I updated to itunes 9.2 prior to 10.6.4 and I still get it killing my imac.
    everything else except music is working.
    So "tunes" are the only thing that doesn't work in my itunes
  • ZiyadSaeed Calculating status...
    Currently Being Moderated
    Jun 23, 2010 10:57 AM (in response to ph47)
    Having the same issue with iTunes and Safari running. The system totally freezes. only the mouse works and sound. keyboard doesn't work either.

    If iTunes is freezing why is it taking the whole system with it.
    and what are we suppose to look for in the console. It has lots of gibberish in it.
    iMac5,1, Mac OS X (10.6.4)
  • zit Level 1 Level 1 (30 points)
    Currently Being Moderated
    Jul 2, 2010 10:17 PM (in response to ph47)
    An old problem, and somewhat off topic, but one can easily hang the Finder by option-clicking a closed disclosure triangle of a whole volume, or a large folder such as / or ~/Music.
    It needs to do something more reasonable in this case.
    Mac OS X (10.6.4)
  • El Deanio Level 3 Level 3 (735 points)
    Currently Being Moderated
    Jul 3, 2010 11:41 AM (in response to ph47)
    Has anyone tried the following?

    Boot into *Safe Mode* by restarting the iMAc when holding down the Shift key until you get the spinning gear wheel. Wait till the Mac has restarted, then restart again normally (i.e. no shift key this time).

    Open *Disk Utility*; use the *Verify Dis*k option. If all ok, use the '*Repair Permissions*' option on the Root Directory (top leftmost HDD icon).
    PowerMac 6500/300 (603e) MacOS 9.1: eMac 1.25hz G4 MacOS 10.4.10, Mac OS X (10.6), iMac 24" 2.8ghz G6 Intel 750gb HDD, WD MyBook 2Tb RAID 1, Airport Extreme 2iPods
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