4181 Views 2 Replies Latest reply: Jun 17, 2010 1:27 PM by Chelseaw123
As a last resort, try recovery mode. If this doesn't help, there is hardware damage.
1. Install latest iTunes (9.2)
2. Start iTunes
3. Plug cable into a USB port on the computer first, then into the phone. Don't use an external hub or keyboard port.
4. Press both home and sleep/wake buttons until the Apple logo reappears, then continue pressing the home button alone until iTunes sees the phone in Recovery Mode.
5. Follow the prompts to restore.