4 Replies Latest reply: Jun 17, 2010 4:42 PM by xgator420x
xgator420x Level 1 Level 1 (0 points)
Since I originally set everything up for my iPhone I've had to replace my motherboard due to a power outtage frying my old one. Now that I need to update the software to run certain apps, I can't get my username or password to work on iTunes on my computer, though the same username and password allows me to access it from my iPhone. I'd really like to sync and back everything up onto my computer so I can install software updates without losing all of my stuff. This is getting frustrating to the point that now that I have access to another phone, I'm about to just get rid of my iPhone all together. Any help would be appreciated.

Home built PC, Windows 7
  • wjosten Level 10 Level 10 (93,750 points)
    Try this:

    1. Open Computer from the Start menu.
    2. From the Organize menu, choose Folder and Search Options.
    3. Click the View tab.
    4. In the "Advanced settings" pane under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected.
    5. Click OK.
    6. Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:

    C:\ProgramData\Apple Computer\iTunes

    7. Right-click the SC Info folder shown and on the shortcut menu, choose Delete.
    8. Restart the computer, launch itunes, can you successfully sign in now? Also, make sure your computer is authorized, Store>Authorize this Computer.
  • xgator420x Level 1 Level 1 (0 points)
    Still wont allow me to login successfully. I can't authorize or deauthorize anything. I've only ever had iTunes on 2 previous machines linked to this account. When it was initially setup for my iPhone I deauthorized all other machines I thought, it keeps telling me that an account has already been set up and that I should log in with my Apple ID. But then they want either a CC, iTunes giftcard or whatever else to set up the actual account. This is a big headache to just update a phone or back one up. At this point, I see no point in having this phone if I can't update it without losing the stuff I paid for, such as music, apps and videos.
  • wjosten Level 10 Level 10 (93,750 points)
    But then they want either a CC, iTunes giftcard or whatever else to set up the actual account.


    There's your answer.
  • xgator420x Level 1 Level 1 (0 points)
    But why should I need a CC, iTunes giftcard or something else when I have a username and password that allows me to download from my phone? Shouldn't that same username and password work with my iTunes on my computer? Yes. But it's NOT.