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Level 1

42 points

Agree to terms and conditions or iPhone 4 order canceled?

Hello all,

I just spoke with someone from Apple and he said I should have received an email to accept the iPhone terms and conditions. And if these are not agreed to the order is automatically canceled. The thing is I never received the email, I got my order in on the 15th and it says delivery for the 24th. So he took me to the site and I put in the info. He gave me the sales order number which is different than the web order number on the receipt. And after I put it in it says "Your order cannot be found. Please make sure you have entered the info correctly or contact Apple". So he said he's not exactly sure why it isn't working but it could be because they haven't fully processed my order for that step yet. Anyhow, my question is has anyone else received this email? The address is below.

http://abs.apple.com/tcat/

He said if I don't get the email in a day or2 to call them back or AT&T.

Macbook Pro 13 inch, Mac OS X (10.6), iPhone 4 on the way

Posted on Jun 18, 2010 7:47 PM

34 replies

Munitalp

Level 2

175 points

Jun 19, 2010 4:49 PM in response to scorpiodsu

I just got the following e-mail from Apple for two of my four iPhone Orders (all orders are ONE iPhone per phone line NOT two!).

Dear Customer,

We were unable to complete the authorization process for your iPhone
order. As a result, we had to cancel your iPhone order. To complete the
purchase of your iPhone, please visit an Apple Retail Store or an AT&T
company-owned retail store.

To locate an Apple Retail Store near you, please visit
<http://www.apple.com/retail/storelist/>.

scorpiodsu Author

Level 1

42 points

Jun 19, 2010 4:55 PM in response to Munitalp

Did you order all your phones through AT&T or Apple? I ordered mine through Apple.

Jun 19, 2010 4:56 PM in response to Munitalp

Guys do not agree to the terms on that site, i repeat do not, its a scam, the biggest hint is that its copyright apply 2009, not 2010, DON'T put your details into it !

Jun 19, 2010 4:57 PM in response to crh24

I think Apple is trying to phish our phone numbers and order numbers.

Come on guys. It's an Apple.com site. Do you really think you're being phished?

Message was edited by: hunterxaz

Munitalp

Level 2

175 points

Jun 19, 2010 4:57 PM in response to Jack.wilson16

I thought it was a scam too, never did it... especially because its so poorly designed. Its funny one of the Apple people I spoke with was telling me about it before someone posted it, but she was totally clueless too.

Jun 19, 2010 5:08 PM in response to Munitalp

You somehow think that Apple would scam you, or do you think that someone has access to their name-servers but would ONLY want to steal your order and phone numbers?

It's an official www.apple.com subdomain. How is that in any way, a scam?

rdavis24

Level 1

19 points

Jun 19, 2010 5:11 PM in response to Munitalp

I got that email too, for one of my orders. The other one hasn't been cancelled yet.

Whitnet1

Level 1

0 points

Jun 19, 2010 5:13 PM in response to scorpiodsu

I ordered mine through Apple on the 15th... got my confirmation email. If you just log onto your Apple account you can see if your order is there. I clicked that link that you posted and it told me I didn't have an order... then I logged onto the apple site and there it was. I think that link is BS.

phpmaven

Level 1

0 points

Jun 19, 2010 5:54 PM in response to scorpiodsu

It can't be a phishing scam. The URL ends in apple.com

Lamarak

Level 1

0 points

Jun 19, 2010 6:19 PM in response to Jack.wilson16

That site is NOT a scam. I went to my apple store, and was walked thru this because I got the same email about failed authorization. I entered the sales order number in the email title head and my email. 5 min later I had my order complete and regular order number to keep track of progress. Its a link that leads to terms and conditions that you need to check the accept button. There is something tha will trigger the need to agree to terms and conditions, but for some reason not for all.

scorpiodsu Author

Level 1

42 points

Jun 19, 2010 6:38 PM in response to Lamarak

Lamarak wrote:
That site is NOT a scam. I went to my apple store, and was walked thru this because I got the same email about failed authorization. I entered the sales order number in the email title head and my email. 5 min later I had my order complete and regular order number to keep track of progress. Its a link that leads to terms and conditions that you need to check the accept button. There is something tha will trigger the need to agree to terms and conditions, but for some reason not for all.

It's still crap because at the bottom of your order acknowledgement it tells you that you've already accepted the iPhone terms and condition because you do it while you're ordering. Not sure why you would need to do something else separate that even Apple customer reps can't even agree on.

Lamarak

Level 1

0 points

Jun 19, 2010 6:59 PM in response to scorpiodsu

I did not say anything about to not sucking, it did, but telling people its a scam and maybe hurting their chance at getting a phone does suck. This whole Iphone 4 order mess ***** from day one in how they handled it all the way around with both ATT and Apple. Not their shining moment to say the least.

scorpiodsu Author

Level 1

42 points

Jun 19, 2010 7:03 PM in response to Lamarak

Yeah I agree. I never said it was a scam. The others brought that up. I just posted the link. The thing with the link when I went to put in my info yesterday it said my order could not be found. This was done with the Apple rep on the phone and my phone was in "not yet shipped" status. It was even fine today and them this afternoon it was canceled. I just don't understand how they expect you to agree to the terms to a phantom address that isn't on any emails and then when you get there it doesn't work and the Apple rep on the phone can't help either. Now shouldn't they be able to put the order to the next step if they see I am trying to agree (even if I already did)? If it's that important then it should be on your order acknowledgement where you can't miss it. But I digress. Forget both companies. They botched the whole thing.

Jun 19, 2010 7:19 PM in response to w7ox

This is a phish most likely. If you input those fields they could possible change your order and the shipping address.

DMort

Level 1

1 points

Jun 19, 2010 7:31 PM in response to scorpiodsu

I received an email about the terms and condition but nowhere on it does it state that I must agree to the terms and conditions. CHecked my status and it still states that my order is being shipped 6/24/2010

Agree to terms and conditions or iPhone 4 order canceled?