Macbook Air and Netflix

Question

Level 1

0 points

Macbook Air and Netflix

I can't stream Netflix.

When I click "play" on Netflix, I get the Netflix error saying I need OSX > 10.4.8, > 1GB Ram, and Safari 3 or higher. I have all three: OSX 10.5.8, 2GB ram and Safari 5. My son has a Macbook pro and can stream Netflix with no difficulty, from the same wireless router.

Do I need to change a setting or add a plug-in? I have Intego Virus Barrier and Net Barrier x5 - could these be the culprits?

Thanks!

Macbook Air, Mac OS X (10.5.8), 2 GB Ram

Posted on Jun 19, 2010 4:49 AM

Reply

Answer 1

Best reply

Mac-Medic

Level 6

17,301 points

Jun 21, 2010 7:38 AM in response to Hutch_North

Do I need to change a setting or add a plug-in? I have Intego Virus Barrier and Net Barrier x5 - could these be the culprits?

I would start by totally getting rid of that. There is no need for it.

Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
 MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG

Reply

Answer 2

billm

Level 1

61 points

Jun 30, 2010 9:45 PM in response to Hutch_North

You need to install Microsoft's Silverlight to stream Netflix. When I started using my Gen 1 MBA with Netflix I was told automatically to download and install. With your AntiVirus you may need to install Silverlight manually. You can get it at Apple:

http://www.apple.com/downloads/macosx/development_tools/silverlight.html

or at microsoft

http://www.silverlight.net/getstarted/

Hope this helps!

b

Reply

Answer 3

Hutch_North Author

Level 1

0 points

Jul 10, 2010 7:13 AM in response to billm

I went to install Silverlight, and got the message that my browser "might not be supported." After that message, Silverlight would not download.

At that point, I went into NetBarrier X5, the firewall, and completely defeated everything. Voila, Silverlight and Netflix. I then began resetting the firewall. It appears the offending setting is Privacy - data - surf - information hiding - hide information about my computer and web browser. With that unchecked, I'm good to go.

Thanks so much to all who responded for your help and suggestions!

Reply

Answer 4

Hutch_North Author

Level 1

0 points

Jul 10, 2010 7:15 AM in response to Hutch_North

Netbarrier X5 and Netflix

Reply