Skip navigation

iTunes 9.2 causing artwork preview problems?

7059 Views 13 Replies Latest reply: Aug 11, 2011 1:48 PM by KerynLilacs RSS
rob02uk Calculating status...
Currently Being Moderated
Jun 20, 2010 2:48 AM
Hi Guys

I am not entirely sure that this is the exact place to post this question, but the problems seem to link together after I loaded on 9.2 recently. Apologies if not.

I use an ID3 tag editor to add artwork to my mp3's so that when I am in the finder, or preview mode, the artwork will show as an icon.

It seems that after loading on 9.2 the artwork will not show in the finder, or (when pressing space to preview the mp3) in the preview window. All other files types are previewing fine and showing the icon version of the preview in the finder.

Within iTunes there are various problems with artwork and the fact this is only a problem with mp3's has lead me to believe that the problems may be connected to iTunes 9.2.

Is anyone else having a problem with mp3's not showing the artwork when in the finder or in preview mode or have any idea how to rectify it?

Mac OS X (10.5.8)
  • Made in England Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 20, 2010 6:03 AM (in response to rob02uk)
    I'm not having exactly the same problems as you but I am having problems with artwork. When I manually attach artwork - when it is not available through iTunes itself - It fails to appear in all view options and then appears randomly whenever it feels like it, apparently... Very strange....

    Not totally unrelated, after having just installed 9.2 on my old XP machine - which has work 100% fine all these years - iTunes now crashes when I open it.

    I'm beginning seriously to consider dropping Apple when I renew my hardware.... sadly.
    iMac G5, Mac OS X (10.5.8), iMac 8.1 / 2.4 GHz Intel Core 2 Duo / 1 GB 800 MHz
  • Jay Klein Level 1 Level 1 (45 points)
    Currently Being Moderated
    Jun 20, 2010 10:07 PM (in response to rob02uk)
    I am experiencing exactly the same problem, rob02uk. Artwork loaded manually in an iTunes/mp3 file does not show in the preview icon in finder, desktop, or anywhere else. I have to copy the artwork in a graphics program and then paste it into the Get Info window (upper left corner thereof) in order to see the cover anywhere.

    Very, very frustrating . . . and brand new to iTunes 9.2. Any help anyone?
    iMac 27"8GB, MacBookPro 17" Core 2 Duo, Mac OS X (10.6.4), iPod Classic 160, 4th Gen Nano, iPhone 3G
  • Bernie300374 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 21, 2010 5:42 AM (in response to Jay Klein)
    I've noticed something similar. If from iTunes I right click on a song and select reveal in Finder, the mp3 file will be shown as the album art, but if I copy or move it to the desktop, the file icon changes to the standard music note. weird? I remember something similar with the preview in PDF files a while ago, but that was to do with them not appearing after a Time Machine restore, this involved re-installing the latest operating system update (combo package). I might try this to see if it works, if not, then it might well be an iTunes issue??
    imac, Mac OS X (10.6)
  • Bernie300374 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 21, 2010 7:15 AM (in response to Bernie300374)
    I tried installing the 10.6.4. combo pack in the hope it might sort things, but it hasn't! Looks like it's am iTunes problem, especially since the latest update to iTunes mentions it included album artwork improvements!!! I've reported it to Apple.
    imac, Mac OS X (10.6)
  • kilovolt Calculating status...
    Currently Being Moderated
    Jun 21, 2010 7:23 AM (in response to rob02uk)
    I am having a somehow related problem with iTunes 9.2. When I want to edit files in the "edit multiple" window, I can not insert a cover art from the clipboard anymore. When I drag a file from the finder, it works. I submitted this to Apple (only 40 minutes telephony).
    Mac Pro 8-core, Mac OS X (10.6.4)
  • mwarner Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 21, 2010 10:40 AM (in response to rob02uk)
    MacBookPro5,3, Mac OS X (10.6.4), 4 GiB DDR2, 500 GiB HDD
  • Apple ][ Forever Calculating status...
    Currently Being Moderated
    Jun 26, 2010 11:12 PM (in response to rob02uk)
    I can confirm this is a problem that affects iTunes 9.2, on both 10.5 and 10.6.

    For me, it has been a sporadic problem using various versions of iTunes 4.x and up as I've built my music library over time; seeing incomplete previews in the Finder has not been unusual. But it's never really bothered me until recently, since I combed through and rebuilt my entire library with iTunes 9.0x, and I now want everything to display properly!

    After doing some legwork downgrading first to 9.1.1, then 9.02, I can say that both 9.2 and 9.1.1 are broken in this regard.

    Further experimentation revealed the issue is caused not by the files' metadata, as one might suspect, but in the way the Finder interacts with iTunes' Album Art cache that is the root of the problem.

    The good news is that, assuming one's music files have uncorrupted tags and properly embedded artwork, it is an issue that should fix itself with the next iTunes update without having to manipulate the music files.

    To put it succinctly, it's iTunes that needs to be repaired, not the files themselves.

    The bad news is that this seems to be a repeated problem that comes and goes with each iteration of iTunes.

    IMNSHO, the way album artwork has been handled since a change was made in iTunes 7 or so was a poor architectural decision by Apple.
    iMac (Mid 2007), Mac OS X (10.5.8)
  • macsibling Calculating status...
    Thank you, Apple ][ Forever. I was about to downgrade to 9.1.1 or earlier but your reporting that this does not resolve the issue has saved me a good deal of unnecessary toil.

    Firstly, I have not experienced any issues thus far in adding new album art; a process I always employ manually. For me, the problem raised itself when I tried to drag an image out of the well in iTunes directly to desktop - to create a clipping file which may then be imported into Photoshop, for example. Like many users, I have multiple images stored in MP3 files; in a library in excess of 150GB.

    I have relied - without major incident - on this process throughout many previous builds of iTunes. To the point that I no longer regularly maintain a backup of those images introduced to the metadata. It can always be expanded back to its original resolution at a later date.

    Sadly, this is no longer the case.

    Their is a huge payoff in the way that 9.2 improves on image rendering through cover flow.

    By trial and error, I have found it impossible to copy and paste from iTunes by any alternative method since this upgrade. The image data is effectively 'locked' into the file.

    As you observe, hopefully this issue may be corrected with the next update. I suspect not, however.
    imac, Mac OS X (10.4.11), G5 PPC
  • Knighstalker Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 1, 2010 6:31 AM (in response to macsibling)
    I've found that this and other changes all start with version 9.x. That's why I have Windows 7 (YUK) loaded in a Boot Camp partition. I access this with Parallels. In Windows I use iTunes 8. There I can access any music file on the Mac and click and drag the image in the get info window right onto the desktop of either Windows or the Mac.
    27" iMac i7, Mac OS X (10.6.4)
  • macsibling Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 1, 2010 6:00 PM (in response to Knighstalker)
    Interesting. I was runnning 9.1 - I think - prior to updating, and I'm fairly certain I could still drag to desktop with that build.

    I'm still on a PPC, unfortunately, so the Parellels workaround would be out of reach even assuming I updated the OS to Leopard. I have a bootable clone (prior to the 9.2) , however, on a partitioned external firewire; at present I can dip into that to grab artwork back out of iTunes, but I am already behind schedule on a file to file backup so this is not an ideal solution.

    It is heartening to know I'm not alone in my reliance on dragging the images back out of the metadata, Knighstalker. Everybody else thus far seems to have issues only so far as dragging an image in.

    Curiously, that function seems unaffected. I am dragging images in without any problem. You are right, though, in highlighting that this one issue is only one in a chain of flaws which began in earnest with 9.x.
    imac, Mac OS X (10.4.11), G5 PPC
  • john-durham Calculating status...
    Currently Being Moderated
    Jul 2, 2010 5:40 PM (in response to Jay Klein)
    In the Finder, try going to View -> Show View Options (or control click in the Finder window). Then make sure "Show icon preview" is checked.
    Macbook Pro (June 07), Mac OS X (10.6.4)
  • Knighstalker Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 2, 2010 7:42 PM (in response to john-durham)
    OK... I've tried several fixes and work arounds. What you've described is one of these fixes tried. Right now I am stuck using the work around as described here:

    Thank you though for the input.
    27" iMac i7, Mac OS X (10.6.4)
  • KerynLilacs Calculating status...
    Currently Being Moderated
    Aug 11, 2011 1:48 PM (in response to rob02uk)

    This is disappointing: Im having the exact same problem in iTunes 10.4 !! I go to a lot of trouble to get ALL the artwork, and I hate that they are not properly embedded into the indivudual files. In Finder, some songs on the albums are shown with their artwork, and other songs - EVEN on the same album - are not - it seems totally random. I have tried importing the artwork using the add command. It worked for a while - but now it doesn't.


    Anybody know how to work around this - any good, free artwork embedders out there, so i can embed BEFORE importing the songs to itunes?


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.