Windows XP won't recognize my iPhone 3GS! Help!

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Level 1

6 points

Windows XP won't recognize my iPhone 3GS! Help!

Well one day I was about to sync my iPhone, but then I realized that I needed to update iTunes. Well I did so and then the computer was installing/scanning my camera, I pressed cancel and then after that everything went wrong. Then I repluged it back in now "My Computer" and iTunes doesn't even recognize it anymore. Nothing pops up, it's like I'm plugging it into a nonfunctioning computer. I want to know what I did wrong and how I can fix it. Thanks for your help!

P.S. Any other computer it works perfectly, except for mines. 😟

Windows XP, iPhone OS 3.1.3

Posted on Jun 20, 2010 8:44 AM

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Answer 1

Best reply

Macaby

Level 3

923 points

Jun 20, 2010 8:49 AM in response to Phillip1632

NEVER cancel anything while there is an installation going on. While I can't be sure, it sounds like you computer is fine EXCEPT for iTunes. If that is so, I would try reinstalling iTunes. If you can, I would first try to remove any iTunes folders.

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Answer 2

EBSkater

Level 2

496 points

Jun 20, 2010 8:50 AM in response to Phillip1632

Right click "My Computer". Select "Properties". Then select the "Hardware" tab. Then click the "Device Manager" button. Scroll down and look for a yellow question mark. Right click it and tell it to update the drivers. That should take you back to where you were when you accidentally hit the "Cancel" button.

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