Itunes does not pass windows logo testing to verify CD/DVDrom drives, Why?

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Level 1

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Itunes does not pass windows logo testing to verify CD/DVDrom drives, Why?

Hello All,

When I try to install Itunes 9.2 on my XP 32bit machine, I get the error message "Itunes does not pass windows logo testing to verify CD/DVD rom drives this software will not be installed. Contact your administrator" I am the owner & my account has administrator rights. When I start itunes i get the message "Itunes was not properly installed if you wish to burn Cds you will need to reinstall itunes" Any ideas what i should do anyone?

Thanks

Lacanox

Dell E520, Windows XP, 2gb ram 500gig disk

Posted on Jun 20, 2010 11:58 AM

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Answer 1

b noir

Level 9

72,336 points

Jun 20, 2010 1:55 PM in response to lacanox

When I start itunes i get the message "Itunes was not properly installed if you wish to burn Cds you will need to reinstall itunes" Any ideas what i should do anyone?

That sounds like the GEAR drivers that iTunes uses for burning and importing aren't going in properly. (or there's damaged GEAR drivers for an old install stuck on the PC.

Perhaps manually uninstalling and reinstalling the GEAR drivers can get you past this. There's instructions for that on the GEAR wiki:

[DRIVERS: Windows - Updating, removing, 64 bit versions, etc|http://www.gearsoftware.com/wiki/index.php?title=DRIVERS: Windows_-_Updating%2C_removing%2C_64_bit_versions%2Cetc]

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Answer 2

jbutlerj

Level 1

0 points

Aug 1, 2010 9:53 PM in response to lacanox

I'm having the same issue on my daughter's machine. Did this solution work? Werre there any lasting effects?

Thanks.

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