6 Replies Latest reply: Jun 21, 2010 3:58 AM by Carl_P
Carl_P Level 1 Level 1 (0 points)
Hi, I have an iPhone 2g. It has become very quiet through the top earpiece. I have tried to repair it, this has bent the back casing and not resolved the issue. If I call the Apple helpline, would I be able to pay for an out of warranty replacement? Everything else about the iPhone is fine, but the speaker is so quiet that I cannot use it for calls. How much is the replacement cost now? Would it become cheaper upon release of the iPhone 4? Thanks.

MBP 13, 2.26Ghz, 2Gb, 160Gb, Mac OS X (10.6.2)
  • Allan Sampson Level 10 Level 10 (123,385 points)
    The out of warranty or not covered under the warranty "repair" price which is a significant discount off what was the full retail sales price may be lowered somewhat after the iPhone 4 is released, but not sure.

    Copied from this link which includes U.S. prices.


    An iPhone that has failed due to damage or liquid damage is eligible for Out-of-Warranty service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications.
  • Carl_P Level 1 Level 1 (0 points)
    Thanks, I hope so because I believe it to be £146 in the UK at the moment. I can't really justify that. Do you think they would allow an out of warranty repair, on a product I have attempted to repair and put back together? It is still in a pretty good condition. Thanks.
  • Allan Sampson Level 10 Level 10 (123,385 points)
    You're welcome.

    Not sure about that. If it can be determined that you took your iPhone apart, they may not do so. There is only one way to find out for certain.
  • Carl_P Level 1 Level 1 (0 points)
    Ok man, thanks. Any other input from other people welcome but I am going to hit a solved for you input. Thanks again, I will post my results.
  • userremoved Level 1 Level 1 (0 points)
    Not sure if this is helpful, but...

    Was in an Apple store this afternoon with my laptop. A lady brought in an iPhone 3G - 8GB with a shattered screen that she admitted breaking on vacation. I overheard the rep explain that it likely could be repaired --for a price-- or she could buy another 3G phone, if she qualified, for a reduced price _with a new two-year contract._ "However," the rep explained, "if you qualify, you can upgrade this coming Thursday or thereafter to a new iPhone 4 for the contract price of $199 for a 16GB or $299 for a 32GB."

    The rep, of course, said there'd be large crowds and no guarantee that we'll have enough of the iPhone 4 sets for everyone, but... yada-yada, blah, blah, blah. The woman weighed being without a phone for another four days, then said she'd come in Thursday, wait in line, and hope for the best.
  • Carl_P Level 1 Level 1 (0 points)
    That is helpful thanks. I think I will call them on the 24th and ask if that's possible for me.

    Thanks again.