Safari problems

Question

Level 1

6 points

Safari problems

ever since i downloaded a software update for my mac a couple of days ago safari has been acting a little funny. the only noticeable difference i observed is that instead of a little dark rectangle at the end of the web address bar, now when opening a website the whole address bar becomes a "loading" meter. what's frustrating is that ever since this update safari either takes forever or cannot open a website. i'm wondering what the deal is. does anyone else have this problem? any help will be appreciated.

i've called my isp and everything is fine on their end. router is working perfectly, too. it has to be that software update because as soon as the installation and computer reset was done, the problems began.

thanks,
joe

macbook pro 13" mid 2009, Mac OS X (10.6.4)

Posted on Jun 20, 2010 7:01 PM

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Answer 1

Jun 20, 2010 7:16 PM in response to joe310

Hello, and welcome to the forums.

That is not a problem, glitch, or error. This loading/blue progress bar is a feature which used to be in Safari versions prior to 4.0. It was a feature many people missed, so Apple brought it back. There may be third party applications or add-ons which you can use, but I do not know of any at this time.

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Answer 2

Jun 21, 2010 4:16 AM in response to joe310

Hi,

As "10kylelaker" states, Apple brought the progress bar back.

what's frustrating is that ever since this update safari either takes forever or cannot open a website.

Try trouble shooting and see if that speeds things up a bit.

From the Safari Menu Bar, click Safari / Reset Safari. Select the top 7 buttons and click Reset. Relaunch Safari. If that didn't help...

Go here for trouble shooting 3rd party plugins or input managers which might be causing the problem. Safari: Add-ons may cause Safari to unexpectedly quit or have performance issues

If third party add-ons aren't the issue, go to the Safari Menu Bar, click Safari/Preferences. Make note of all the preferences under each tab. Quit Safari. Now go to ~/Library/Preferences and move this file com.apple.safari.plist to the Desktop.

Relaunch Safari and see if that makes a difference. If not, move the .plist file back to the Preferences folder. If Safari functions as it should, move that .plist file to the Trash.

It's beneficial to always repair disk permissions after every update has been installed.

Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.

Carolyn 🙂

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Answer 3

joe310 Author

Level 1

6 points

Jun 21, 2010 3:25 PM in response to Carolyn Samit

thanks a bunch for the help and information. i'll try what you've suggested and see if that works.

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Answer 4

joe310 Author

Level 1

6 points

Jun 22, 2010 3:52 PM in response to joe310

tried all the suggests, but i'm still having problems with safari. i continually get "failed to open page" and will have to repeatedly go back and try to open the page again and again (through google) until the page opens. this is really frustrating and i don't know what or why this problem is occurring. i've tried different different search engines, set firewall to lowest setting, accept all cookies, etc. but nothing seems to alleviate this problem. i've removed all third party add-ons, plug-ins, etc., and reset safari (numerous times), and used disk utility repair, but nothing. i'm going to download firefox and see if the problem still continues. i'm still looking for help though, so any suggests, opinions or insights will be greatly appreciated. somebody, help me please.

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Answer 5

joe310 Author

Level 1

6 points

Jun 22, 2010 4:07 PM in response to joe310

ok...i've downloaded firefox and the problem is still there. "failed to open page" so i'm guessing this is not a problem with safari or firefox. i'm stumped. any suggestions?

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Answer 6

Jun 22, 2010 5:23 PM in response to joe310

HI,

Login to another user account and see if Safari functions as it should there.

Also, try Open DNS Free / Basic

That will stop the redirects.

🙂

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Answer 7

joe310 Author

Level 1

6 points

Jun 24, 2010 8:54 PM in response to Carolyn Samit

ok problem fixed...somewhat. what i did was re-install OS X with the disk my macbook came with and Safari is working again. however, it's Safari 4 not 5. Safari 4 works perfectly on my macbook but when i download Safari 5 from either Apple.com or from Software Update in Finder the problem begins again and i have to re-install OS X all over again. i've done this several times now and believe my macbook doesn't like Safari 5 for some reason. this is really unusual and i'm wondering if anyone else had similar experiences. as for now, i'm sticking with Safari 4 until i get some help with this. i do not do anything unusual when downloading Safari 5; just click software update and then install. as soon as Safari 5 is installed it doesn't work properly. i really need some help with this. i was thinking about calling Apple Support but i don't want to pay for assistance which may not solve this problem. any suggestions outthere? is something wrong with my macbook, possibly?

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Answer 8

Jun 24, 2010 9:06 PM in response to joe310

Hi,

Are you absolutely certain you do not have any third party Safari plugins installed. I suggested you check for this in my first response.

if you do then they may have been compatible with Safari 4, but not Safari 5.

Open a Finder window. Select MacintoshHD in the Sidebar on the left. Open the Library Folder, then open the InternetPlugins folder, the Application Support, and the Receipts folder.

If there are any files there such as: ctloader/Conduit. Move them all to the Trash.

Then relaunch Safari.

You mentioned this in your first post. "the whole address bar becomes a "loading" meter."

That is normal in Safari 5.

🙂

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Answer 9

joe310 Author

Level 1

6 points

Jun 25, 2010 12:02 AM in response to Carolyn Samit

i'm going to list the only seven plug-ins or items in Macintosh HD's Library/Internet Plug-ins folder:

Flash Player.plugins
flashplayer.xpt
JavaPluginCocoa.bundle
NP-PPC-Dir-Shockwave
nsIQTScriptablePlugin.xpt
Quartz Compos...ebplugin
QuickTimePlugin.plugin

there are no internet plug-ins in Home's Library/Internet Plug-ins. i have removed these before by simply moving them to the desktop. i ran Safari 5 and it seemed to correct the problem. i moved these items to the Trash and emptied Trash securely. the same problems came back with Safari 5 so i re-installed OS X. back to Safari 4 and everything is okay and these plug-ins reappeared in the HD Library/Internet Plug-ins folder. so i'm guessing they're part of OS X. i'm still on Safari 4. i'm not too knowledgeable with these plug-ins so i'm wondering which one(s) are interfering with Safari 5. any suggestions?

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Answer 10

Jun 25, 2010 12:56 AM in response to joe310

which one(s) are interfering with Safari 5. any suggestions?

Flash Player.plugins

Try uninstalling then reinstalling the latest version of the Flash Player plugin.

Uninstall Flash

Install the most recent version of Flash here.

Now repair disk permissions.

Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.

🙂

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Answer 11

joe310 Author

Level 1

6 points

Jun 25, 2010 4:35 PM in response to Carolyn Samit

okay...i called apple support and was informed that Safari 5 is having problems. after some trouble shooting assistance to try and eliminate other possibilities i was advised to wait for another update (Safari 5.1; no ETA) that apple is working on to fix the problems with Safari 5. they told me many people have been complaining about Safari 5 not working properly. so i believe my hardware or software are not the problem and responsibility actually lies with apple. till they fix the issues with Safari 5 i'm going to stick with Safari 4. no charge for the call or the assistance.

thanks a bunch Carolyn for all your help.

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