Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

0 points

iOS 4.0 update problems

So I started the process of updating my iPhone 3G from 3.1.3 to 4.0. I started by manually backing up my iPhone by right clicking on it in iTunes. After it was finished I let 4.0 download (used the download only option). I then installed it and all was well until the process went to restore my data.

Itunes said the restore was interrupted and gave me three options, I picked "Continue restore". A few moments later a messaged popped up saying error -34 occurred and went on to say my iphone could not be synced because it couldn't find a file.

I have tried restoring it three separate times now and it just won't do it, same exact messages appear. Now itunes thinks this is a different iPhone so it wants to start a new if I go to sync it. Also the phone still has all my stuff on it like contact, texts, photos, notes, etc. The only things missing are things like my music (none on there now), custom ringtones,photos I've uploaded from itunes.

I'm not sure what my next move should be, the phone is at least usable for now.

AMD X2 3800+ 2x Nividia 7600GT, Windows XP

Posted on Jun 21, 2010 12:18 PM

78 replies

Jun 21, 2010 4:36 PM in response to Dane Petrich

I've backed up and then had it lose all my contacts and messages!

Moneto

Level 1

0 points

Jun 21, 2010 5:37 PM in response to leahhallissey

I'm actually having something very different happen. Itunes tells me that there is an update available for my iphone's software but when I click on the update icon but it tells me that my itunes is up to date and doesn't even start an operating system download?

Jun 21, 2010 5:50 PM in response to cmandp2

Having the exact same issue--can not find file. What a disaster.

Mirlas

Level 1

0 points

Jun 21, 2010 6:45 PM in response to cmandp2

I had the same problem. Error -34 during the upgrade process. I then tried a restore. When it asked whether to set up the phone as new or restore from backup, I chose the backup I had made before trying the upgrade. Eventually I got to a place where itunes said it had been interrupted and gave three options: "Continue restore", "delete backup", and "cancel". Like you, I chose continue restore and it failed with error -34 again. So I did the restore again and it eventually came back to the same three choices. "Continue restore" didn't work the first time, so I did not choose that. "Delete backup" sounded too dangerous. So I picked "cancel". I had to do it twice, because it asked me a second time with the exact same dialog box. After choosing "cancel" my phone began to sync. iTunes reported it was syncing my email accounts and settings, then my notes, then began reinstalling applications. At this point, I am cautiously optimistic.

Update: now restoring media.

Jun 21, 2010 6:49 PM in response to cmandp2

I got an error -9808 when i tried to do it. And now i cant even restore my iphone.. any ideas?

kmiddle

Level 1

0 points

Jun 21, 2010 6:52 PM in response to cmandp2

Spent past 6 hours on phone with Apple reps. I Synced, Backed up then downloaded OS4. Lost all photos, calendar data, notes and CONTACTS. ALL. They agreed that my process was correct an iTunes "glitch". Took 2 hours with them to get the apps to finally appear. The solution Apple offered was I should have had an external hard drive. If data is lost its the owners responsibility. I guess the whole syncing, and back-up concept doesn't provide any sense of security! NOT WORTH the effort, headache and extremely poor customer service from Johnathan in Austin - Customer Relations

JTLI

Level 1

0 points

Jun 21, 2010 6:54 PM in response to cmandp2

I tried to install OS4 on my 3G phone - but it froze in the backup mode. I did update iTunes and I did update the phone before attempting to install OS4. It was stuck in backup for over two hours with the progress bar not moving at all before I finally gave up. I rebooted the computer and phone and tried again, with the same result. I then tried again, this time I put the phone in Airplane mode and turned off the wireless so it would not be 'interupted.' Same result. This update is not ready for prime-time, and I am annoyed and disappointed with Apple. They obvioiusly did not do their homework.

Jun 21, 2010 6:55 PM in response to cmandp2

So i have this error come up

-402653077

And my phone wont even be plugged and its thinking its restoring. An error occurs than asks me if i want to cancel delete of continue restore. I did manual backup b4 hand and this is really ridiculous.

Please anyone have any info how to save my phone and its contents. iTunes wont even recognize my phone.

Jun 21, 2010 7:07 PM in response to cmandp2

I'm having a problem here too.
I've tried restoring my iphone, but now, it's constantly trying to sync the iphone after the restore (with the progress bar on the iphone) but it's freezing, restarting, and going again.
Can't get it to work.

Jun 21, 2010 7:17 PM in response to cmandp2

Mine just gave an error code (forgot to check which one, but started with a four and about six numbers,) and all I could click was "Okay." I shut it off and am trying to restart now. Here's hoping.

Jun 21, 2010 7:26 PM in response to Stephen Cook1

so it seems I too have joined the ranks of non-working iPhone 3G members. Im sooooo ****** because no one from Apple has responded, put an URGENT message anywhere.
-402653077 is the second error I got, the first was something like -4026530.....
Has ANYONE been able to use the DFU setting to restore. I can't even do this. The only thing that does work is turning the phone off holding the two buttons down for over 15 secs. Odd the website says do not disconnect your phone while updating but in my situation iTunes stopped syncing.
Now as i sit here and type iTunes tries to sync the update on the loading screen that only shows the apple icon and the progress bar. (Black background)

Seems this is one way to reduce the bandwith but I'm planning on going to the Apple Store and demanding a 3gs replacement due to not being able to use my phone at all anymore.
Thanks Apple

Jun 21, 2010 7:45 PM in response to Coulter11

Seems all the help is gone for the night or avoiding the obvious question. I'd much rather not get the update than loose my usage of my phone and iPod, Camera, etc. If only there was a button that you can press to reset it back to factory without the use of a computer.
"what an idea a reset factory button"

frimmin

Level 1

0 points

Jun 21, 2010 8:15 PM in response to fracol

I tried and gave up on the "backing up" portion 4x, then finally deleted most of my photos from the phone. Voila, "backing up" went slow, but tolerable. The restoring and synching bit is driving me nuts. A complete Mac OS upgrade is simpler and faster, by far.

Jun 21, 2010 9:02 PM in response to frimmin

Awesome, I'm having the same problems here. Just great. That's what I get for being an early adopter - but I thought 'well, apple will have tested this to death.' Freakin' ****.

osamayy

Level 1

0 points

Jun 21, 2010 9:30 PM in response to cmandp2

I've an error no# 3014 when I trying update to iOS 4.0
I tried to restart computer, I tried from windows and MAC the same problem.

any body have solution?

iOS 4.0 update problems