Previous 1 2 3 4 Next 78 Replies Latest reply: Sep 3, 2010 4:51 AM by Banak Go to original post
  • Dane Petrich Level 1 Level 1 (20 points)
    Same thing! My iPhone 3G keeps trying to reset itself. I get the apple startup icon over and over... *** HELP!
  • leahhallissey Level 1 Level 1 (0 points)
    I've backed up and then had it lose all my contacts and messages!
  • Moneto Level 1 Level 1 (0 points)
    I'm actually having something very different happen. Itunes tells me that there is an update available for my iphone's software but when I click on the update icon but it tells me that my itunes is up to date and doesn't even start an operating system download?
  • Brock Oaks Level 1 Level 1 (25 points)
    Having the exact same issue--can not find file. What a disaster.
  • Mirlas Level 1 Level 1 (0 points)
    I had the same problem. Error -34 during the upgrade process. I then tried a restore. When it asked whether to set up the phone as new or restore from backup, I chose the backup I had made before trying the upgrade. Eventually I got to a place where itunes said it had been interrupted and gave three options: "Continue restore", "delete backup", and "cancel". Like you, I chose continue restore and it failed with error -34 again. So I did the restore again and it eventually came back to the same three choices. "Continue restore" didn't work the first time, so I did not choose that. "Delete backup" sounded too dangerous. So I picked "cancel". I had to do it twice, because it asked me a second time with the exact same dialog box. After choosing "cancel" my phone began to sync. iTunes reported it was syncing my email accounts and settings, then my notes, then began reinstalling applications. At this point, I am cautiously optimistic.

    Update: now restoring media.
  • Kferretti Level 1 Level 1 (0 points)
    I got an error -9808 when i tried to do it. And now i cant even restore my iphone.. any ideas?
  • kmiddle Level 1 Level 1 (0 points)
    Spent past 6 hours on phone with Apple reps. I Synced, Backed up then downloaded OS4. Lost all photos, calendar data, notes and CONTACTS. ALL. They agreed that my process was correct an iTunes "glitch". Took 2 hours with them to get the apps to finally appear. The solution Apple offered was I should have had an external hard drive. If data is lost its the owners responsibility. I guess the whole syncing, and back-up concept doesn't provide any sense of security! NOT WORTH the effort, headache and extremely poor customer service from Johnathan in Austin - Customer Relations
  • JTLI Level 1 Level 1 (0 points)
    I tried to install OS4 on my 3G phone - but it froze in the backup mode. I did update iTunes and I did update the phone before attempting to install OS4. It was stuck in backup for over two hours with the progress bar not moving at all before I finally gave up. I rebooted the computer and phone and tried again, with the same result. I then tried again, this time I put the phone in Airplane mode and turned off the wireless so it would not be 'interupted.' Same result. This update is not ready for prime-time, and I am annoyed and disappointed with Apple. They obvioiusly did not do their homework.
  • Coulter11 Level 1 Level 1 (0 points)
    So i have this error come up

    -402653077

    And my phone wont even be plugged and its thinking its restoring. An error occurs than asks me if i want to cancel delete of continue restore. I did manual backup b4 hand and this is really ridiculous.

    Please anyone have any info how to save my phone and its contents. iTunes wont even recognize my phone.
  • The Andy Bob Level 1 Level 1 (0 points)
    I'm having a problem here too.
    I've tried restoring my iphone, but now, it's constantly trying to sync the iphone after the restore (with the progress bar on the iphone) but it's freezing, restarting, and going again.
    Can't get it to work.
  • Stephen Cook1 Level 1 Level 1 (45 points)
    Mine just gave an error code (forgot to check which one, but started with a four and about six numbers,) and all I could click was "Okay." I shut it off and am trying to restart now. Here's hoping.
  • Blacksmurf29 Level 1 Level 1 (0 points)
    so it seems I too have joined the ranks of non-working iPhone 3G members. Im sooooo ****** because no one from Apple has responded, put an URGENT message anywhere.
    -402653077 is the second error I got, the first was something like -4026530.....
    Has ANYONE been able to use the DFU setting to restore. I can't even do this. The only thing that does work is turning the phone off holding the two buttons down for over 15 secs. Odd the website says do not disconnect your phone while updating but in my situation iTunes stopped syncing.
    Now as i sit here and type iTunes tries to sync the update on the loading screen that only shows the apple icon and the progress bar. (Black background)

    Seems this is one way to reduce the bandwith but I'm planning on going to the Apple Store and demanding a 3gs replacement due to not being able to use my phone at all anymore.
    Thanks Apple
  • Blacksmurf29 Level 1 Level 1 (0 points)
    Seems all the help is gone for the night or avoiding the obvious question. I'd much rather not get the update than loose my usage of my phone and iPod, Camera, etc. If only there was a button that you can press to reset it back to factory without the use of a computer.
    "what an idea a reset factory button"
  • frimmin Level 1 Level 1 (0 points)
    I tried and gave up on the "backing up" portion 4x, then finally deleted most of my photos from the phone. Voila, "backing up" went slow, but tolerable. The restoring and synching bit is driving me nuts. A complete Mac OS upgrade is simpler and faster, by far.
  • cunningdave Level 1 Level 1 (0 points)
    Awesome, I'm having the same problems here. Just great. That's what I get for being an early adopter - but I thought 'well, apple will have tested this to death.' Freakin' ****.
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