Previous 1 2 3 Next 30 Replies Latest reply: Nov 15, 2010 4:20 PM by durrace
warbirdx Level 1 Level 1 (10 points)
Just wanted to add to the community knowledge. After upgrading, every time I went to Phone > Voicemail it would dial voicemail, not show me the visual voicemail. Upgrading to iOS 4 erases your password (apparently) so you have to get the phone to prompt you for your 4-digit password.

I accomplished this by going to Settings -> Sounds.

MacBook, Mac OS X (10.6), iPhone 3GS
  • pberk Level 2 Level 2 (280 points)
    Thank you 0- had this same issue... but I don't think I know my visual voicemail password.... possibly never changed it - do you know what the default password is??
  • Podcaster Level 2 Level 2 (370 points)
    I would guess 0000
  • warbirdx Level 1 Level 1 (10 points)
    Apple Store employees are good about getting you to pick your own password. Maybe if you had the phone mailed to you, you left it as default?...
  • Lyell Hogg1 Level 1 Level 1 (35 points)
    Thanks! It was driving me crazy trying to figure that one out. Worked perfectly after entering my password!

    So far that is the only glitch I've had with the iOS4 update.
  • pberk Level 2 Level 2 (280 points)
    I've tried 0000 and 1234 (both of which I think were AT&T default passwords at different times - I also tried the only 4 digit password I ever use.... it just keeps telling me that I have the wrong password....

    nothing on the ATT site to help here and I chatted cust service, but they told me that i had to chat Techical service and gave me a link, but there was no chat button there....
  • Jballou Level 1 Level 1 (10 points)
    Try the last 4 digits of your phone number and the last 4 of your social security number.
  • Katryce Level 1 Level 1 (20 points)
    pberk wrote:
    Thank you 0- had this same issue... but I don't think I know my visual voicemail password.... possibly never changed it - do you know what the default password is??



    prior to visual voicemail, you didn't need a PW to listen to messages, but the option was there if you needed it.

    my suggestion is to call yourself from your iphone...if your messages start playing right away, you should be able to wait for a prompt to either add or change your password.

    GOOD LUCK
  • ifan369 Level 1 Level 1 (100 points)
    Hello all, I too was not seeing visual voice mail after updating to ios4, I did enter my voice mail password but that only got me into my regular VM, after that I powered off my iPhone and then turned it back on, the visual voice mail was back! Try it...

    Hope this helps, Steve......
  • Noladave Level 1 Level 1 (20 points)
    Finally!!! After 2 hours of troubleshooting, I finally got me 3G Internet back. I tried calling Apple, even opened a case. After doing all of these, it finally reset.
    Popped out the SIM card,
    Reset network settings (twice)
    Turned airplane mode on/off (twice)
    Turned 3G off, watched it go to "E"
    Turned on 3G
    Hard reset by holding home and on/off button

    All I can say is too keep trying.
  • pberk Level 2 Level 2 (280 points)
    Got my visual voicemail back - called ATT ...611 and followed the prompts to reset your voicemail password... they texted me a temp password, but I never had to use it

    When I went back to the voicemail screen, there was a "set up" screen there allowing me to set a password... had to re-record my greeting as well, but once i did and saved the screen, all my visual voicemail messages came back...
  • DaviatorSF Level 1 Level 1 (0 points)
    ...except that, for me, the solution doesn't work.

    Resetting the Voicemail PIN did cause my phone to take me through the voicemail setup process. But after I create my greeting message and press Save, it fails with the message "Voicemail Unavailable. Unable to connect. Try again later."

    I've rebooted the phone multiple times to no avail, it's the same every time. I have tried resetting the network settings. No change. I'm stymied!
  • Drew Troutner Level 1 Level 1 (40 points)
    Same problem here. "Voicemail Unavailable." I don't know what it's going to take to get this back. I tried resetting my network settings, I was on the phone with AT&T for 45 minutes earlier today, and I did a full restore and nothing. If it was just visual voicemail that would be one thing. That's just a nuisance. But I have absolutely no data connection, which is absolutely essential for my job. Yikes!
  • jmc3000 Level 1 Level 1 (0 points)
    I'm having the same problem - no 3g service. I tried to set up visual voicemail several times. But receive message - "Voicemail Unavailable. Unable to connect. Try again later." I sat on the phone with ATT then Apple the ATT and Apple. No solution on their end. They said they are working on the issue and to reset network settings periodically throughout the day. This has not worked. I need to 3g, not for voicemail but for email.

    Any solution?
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