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Frogging101 Author

Level 1

0 points

There are purchased items on the iPod that have not been transferred?

I am really sorry for duplicating this thread, but I don't think it will get much attention in the other forum.

I am trying to restore my iPod Touch 3G (iOS 4, iTunes 9.2) so that I can install the official iOS 4 that was released today. My iOS is a GM seed. I know that since I am not a developer I shouldn't have the GM seed, but I thought that it was the final release.

Anyway, when I try to restore it, I get an error telling me that:

"There are purchased items on the iPod "John's iPod" that have not been transferred to your iTunes library. If you restore this iPod, these items will be erased and you will have to purchase them again..."

As you can understand, I don't want to lose any purchases. I don't actually know what purchases it is referring to, because I have quite a few purchases.

Here are the things I have tried:

Syncing multiple times
Doing a "Transfer purchases" (by right clicking the iPod in the sidebar) multiple times.
Restart iTunes
Restart the iPod
Check Google for any solutions, and the few that were there I had already tried.

How do I solve this, or be assured that there aren't actually any un-transferred purchases?

Also, if you know the answer, how do I 'replace' my GM seed with the 'real' iOS 4?

ANTANI Spydo (Custom), Windows 7

Posted on Jun 21, 2010 2:36 PM

79 replies

Jul 17, 2010 7:39 AM in response to smckie

wow. finally. my problem was a book on iBooks "Winnie the Pooh" and I deleted it from the iPhone (also it was not working on the iPhone) and now it's doing the update to IOS 4.0.1

Jul 17, 2010 1:43 PM in response to Frogging101

I have had the same problem. Apple simply stated to go to File/Transfer Purchased...

However that didn't work.

I realized that a friend uploaded a few purchased applications on my phone, but under his iTunes account. That was the problem for me.

Jul 17, 2010 3:56 PM in response to smckie

I turned Sync Books OFF and then did a Sync. Then I turned Sync Books back ON and did a Sync. After that, the warning about purchased items disappeared.

Jul 18, 2010 3:59 AM in response to Frogging101

Good news for those of you having this problem when trying to move your Apps from your old iPhone to your new iPhone. I went to the Apple Genius Bar and, whilst they could not identify the problem, they did have a way of getting around it.

1. Sync & Back-up your old iPhone.
2. It will still not show the missing Apps in iTunes on your computer.
3. However, the data from these Apps has been stored in your computer.
4. Connect your new iPhone and Sync with your iTunes.
5. This will add the Apps that do show in your iTunes, but not those that won't transfer.
6. But, make a list of the missing Apps and redownload them onto your new iPhone.
7. It will ask if you wan't to "buy" the App, click OK, and then another message will pop up pointing out that the App will be free because you have downloaded it before.
8. When it installs itself on your iPhone it will link in to all the data relating to that App that has been stored somewhere in the background.

Voila! It even reinstalled all the scores, etc on my games that I had to redownload.

Hope this helps.

hlovatt

Level 1

8 points

Jul 18, 2010 8:01 PM in response to smckie

I had the same problem. I followed smckie's advise deleted all my iBooks from iTunes, then transfered purchases from the my iPhone, and it all worked.

Jul 22, 2010 8:19 AM in response to Frogging101

Hi there.

Not sure if I have any solutions, but I found out that I had a duplicate song on my iphone which was repurchased on accident. I had to delete the one from my iTunes library and then was able to transfer all purchases from my iPhone (4th generation). I was then able to update my iOS without getting that error.

yobigd

Level 1

0 points

Jul 24, 2010 12:10 AM in response to Frogging101

There was one more step for me that nobody has mentioned yet. I too was getting this same error, recommending that I should not update since I had items on my phone that have not transferred yet. I tried authorizing my computer, but that didn't seem to work either. Then, when I clicked 'Store/Sign In', it took me to my account information and showed me that I needed to update my information. I forgot that I had recently gotten a new credit card, so the information they had for my itunes store account was old. After I updated to my new card, then I was able to authorize my computer again and then rightclick/transfer and once that was done, I clicked 'update' and it successfully updated my software to 4.0.1.

igwanna

Level 1

0 points

Jul 27, 2010 4:29 PM in response to Packtramp

Okay so i had the same issue, Transfer Purchases would not help, but here's how i got it to work.
First of all, I was given an album through iTunes, copied the files elsewhere just in case.

I was not Synching Apps and concerned about turning it on, but i clicked Sync Apps.

I made sure every single App in the left column was checked, and also "Automatically sync new apps"

I had to move all of my icons around through my four pages on the iPhone since they were scrambled, move them back into the new subfolders, etc. Finally i had matched my iPhone's screen's with iTunes screen.

I then clicked Apply, finally accepted the risk of the update to all of my purchased apps & music, and the backup and sync went perfectly.

Now my iPhone is version 4.0.1 and I don't get the warning anymore.

Best of luck!

Boley

Level 1

0 points

Jul 29, 2010 1:02 PM in response to Frogging101

Same thing with my iPhone 4, trying to update to 4.0.1.

After trying most (not all of the suggestions) the one about iBook books struck me. After numerous attempts to sync, transfer purchases, authorize computer... I noticed I had two copies of the King James Bible (free) that I had "purchased" showing up on the itunes side. Only one in the iPhone.

Deleting this single book in iBooks on the iPhone solved the problem.

Afterwards, I reloaded it in iBooks, which took a few tries. I eventually had to "repurchase" it. Not sure if the reloading issue had anything to do with the orginal problem or there were problems at the apple book store.

Anyway, everything is now good. More convinced than ever Eli (DW) was right about his book. 😉

Aug 15, 2010 5:47 AM in response to David Ceddia

This worked for me David. Thanks. Just unplug the device, deauthorize and then authorize the computer, plug the device back in and no more message, just a prompt to update.

Message was edited by: rastajellyfish

Aug 15, 2010 2:37 PM in response to Frogging101

I have this same problem with my iPod touch. I really don't feel like futzing with this one to figure out how it works and protect myself when it doesn't. I would be satisfied if I had some folders and their contents that I could drag and drop from one place to another. Alternatively, if the warning message had a button labeled "Transfer Now", which would just solve the problem without me having to think about it, then that would be ok.

sanhoser

Level 1

0 points

Aug 28, 2010 12:09 PM in response to Frogging101

I ran into this same issue earlier today with my wife's phone, after I'd just finished syncing & updating my own phone without any errors. I tried most of the suggestions in this thread on my wife's phone, without success. Then I tried updating all her apps from the App Store on her phone... after that, the OS update from iTunes worked fine.

My complete guess as to why I was getting the error is because we both have some of the same apps, and our apps weren't at the same versions, and we have "Automatically sync new apps" turned off in iTunes. I update my apps regularly, but she doesn't update very often, so maybe iTunes saw the down-rev apps on her phone as being un-transferred purchases. YMMV, but hopefully this helps some of you out there.

Sep 13, 2010 8:24 AM in response to rogersbri

rogersbri wrote:
wow. finally. my problem was a book on iBooks "Winnie the Pooh" and I deleted it from the iPhone (also it was not working on the iPhone) and now it's doing the update to IOS 4.0.1

This worked for me too.

Ruadh2

Level 1

16 points

Sep 14, 2010 6:00 AM in response to mareebee83

Transfer purchases (Control click on the Apple keyboard) worked for me, and it seems that it was untransferred purchased Apps that were the problem. It seems that for some people at least this solution is all that is required, while others have to do further things.

Ruadh

Oct 1, 2010 3:21 PM in response to Packtramp

have you made sure that your computer is authorized to be synced? go to the 'store' menu tab in itunes and choose to authorize this computer. log in with your account and then try 'transfer purchases' again by right clicking on your iphone. worked for me.

There are purchased items on the iPod that have not been transferred?