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I would be more then happy to downgrade to another older firmware, the problem is that most of the software I have on the phone (not games) don't suport the old version any more. My choice will probebly be to wait for a new firmware and pay off my phone, but after that I will NEVER get a iPhone again!! How stupid is it to make a TELEPHONE where the PHONE part does not work!?!?!?!?!?!?!?!? Long live NOKIA!
I have a 3GS 16gb which I updated to iOS4 and instantly the phone started restarting during calls. No specific time within the calls, can be after 5 mins or 20 mins. Updated again to iOS 4.0.1 on Friday and it seems to have stopped the restarting during calls but now it restarts when I hang up the call everytime. Saturday it also restarted whilst using the iPod and nothing else.
There must be some ultimate fix for this as currently it is useless as a phone which is what it was designed to be!! Totally driving me crazy!!
Mmmm turning 3G off worked a bit, but just had a long call dropped down.
Did anyone ever received a reaction from Apple on this issue?
Getting quite ****** about this!
Would like to go back to OS3.1.3. which is only possible (with official Iphone) when Apple signs that version again.
APPLE GIVE US THIS POSSIBILITY PLEASE PLEASE!!
It's starting to look more and more like a problem with some batches of phones with maybe slightly different hardware, which is incompatible with iOS4.
Just because it's happening to so many people and no one have yet figured out why.
And for the happy jailbreakers that are able to go back to 3.1.3 and prove that the phone really works without rebooting in the middle of the call, it's obviously a problem in the iOS4 software.
After all replies here about people getting their phones replaced without problems in the Apple Stores the only reasonable thing I can come to think of, is that it simply is cheaper for Apple to give away already old phones, while taking non-working ones back and use spare parts from them, rather that putting time on fixing the issue.
The biggest problem I see here, is how everyone who's bought the phone via an operator can have it replaced.. when there's no friendly Apple Stores nearby.
It seems like a problem that can be hard to track down, and if the company that makes the service on the phone in your country doesn't find a problem with it, you will be stuck with an expensive phone that you can't make calls with.
At that point an home insurance seems to be the only option, which is really sad.
I really don't know what to do in my case either.. After updating to iOS 4.0 my phone was rebooting in every call at around 5min. Then one day it suddenly disappeared.. Now I just have to pray that it doesn't reappear after the warranty is out.. and I'm unsure if I even can sell the phone as a working one
Starting to loose hope that this ever will be fixed and leave a lot of unhappy customers..
I visitied apple with this problem. It was replaced in store for a new one. Again, the 'Genius' said it was something he doesn't see very often. In fairness to apple, where a warranty exists, their service has been excellent for me.
I had tried everything before going to the store such as restoring from backup, and resetting to 'as new'. The guy more or less told me that considering the history of what i had tried, it confirms it's hardware. My new phone definitely doesn't have this problem. it is running 4.0. I'm holding off on 4.01 as I don't want to tempt fate although it happened on 4.0 and 4.01 on my last phone.
All I can say is where a warranty exists contact apple, I have heard very few stories of poor customer service from them when you actually contact them. Alternatively wait for a global response on this which isn't likely to come any time soon.
To cut a long story short, it's a hardware problem inherent in some handsets which is only brought to light with the new code.
My phone is a 3GS and was never jailbreaked.
It has 2 month ! and start rebooting after 4.0 was installed
This morning I had a long call (20 min) using my bluetooth handfree in the car...maybe this would help..I would then only have to get down in my car anytime I need to call somebody ;+))
Regarding the Apple-care, apple replace my previous phone because of a faulty screen when I was travelling in the US (phone originally bought in BE)
My phone, and my wife's definitely have the rebooting problem after installing IOS4. None of these phones has ever been jail-broken, only several months old, still more than half a year warranty.
I can only make long calls if I use the phone in speaker mode, otherwise it will reboot in less than 5 minutes, incoming or outgoing calls.
The dilemma is of course to return the phone to the provider (and lose it for 3-4 weeks) or wait for Apple to come with a fix of the software. But seeing the posts on this forum it starts to look like older 3GS phones, or certain batches have the problem, while others maybe error free. So if this is really the case it may well be that there is NO FIX in the software other than to go back to 3.1.3 From this I hear that once upgraded to IOS 4 or 4.0.1 the problem continues to exist even after going back to 3.1.3.
Can anyone confirm or deny this please?
i also think it´s a hardware-problem at some iphones.
today i called the apple support and as already mentioned here from the user dcn85
the service was excellent.
the man from the support told me that it could be a hardware problem at some phones.
for that reason ups is coming tomorrow and collect my iphone and i will get another one from apple.
they also told me that the iphone i get from apple has ios 3 software.
hope this iphone doesn´t have the reboot problem with when i update it with ios4.
i will tell you more when i get my iphone from apple.;-)
I can confirm that Apple support is excellent. My iphone was 30 days out of warranty but they recognized that the problem was caused by their own software update and they gave me a brand new one in 2 working days.
I'm very satisfied with Apple support, kudos to them for the great efficiency. The phone came with iOS 4.0 preloaded but not a single reboot. I upgraded to 4.0.1 yesterday, no problems so far.
Message was edited by: AMG76