Previous 1 54 55 56 57 58 Next 2,230 Replies Latest reply: Mar 14, 2011 12:05 PM by Jason L Go to original post
  • Jules.rules Level 1 Level 1 (0 points)
    Hope I can help some of you with my experience:
    My 3GS had also the reboot-bug.

    I installed the 4.01 again on my iPhone and set it up as a new device (dont play a backup form your old files to your phone), so all phone and app-settings got lost, but now my phone runs fast and without rebooting while calling!
  • MsLau Level 1 Level 1 (0 points)
    To add an update to things I've tried:

    - Update to 4.01 - still reboots
    - Set up phone as new phone - still reboots (and a huge pain to have done, reset all settings, apps etc)
    - Using a headset has meant calls are less likely to drop and I have been making longer calls, but it's still rebooted fairly often even using headphones. Irritating enough talking to my mum, downright embarrassing talking to clients.

    After a bit of observation, I think it's to do with the signal - when the signal gets low, instead of dropping the call, it reboots. Dropped calls are annoying enough, but having to wait five minutes while it reboots before you can call back is just infuriating.

    Unfortunately my O2 signal is so dodgy locally, I haven't been able to test it in an area where the signal's good.
  • Simon Haye Level 1 Level 1 (15 points)
    On July 11th, @tapsir published a list of 208 3GS users who are/were suffering the reboot during call issue, since iOS4 update.

    Since then, i have found others who have reported the same issue just in this thread :

    209 ricardocosme (?)
    210 markbromley (uk)
    211 kaio16 (chile)
    213 madmatter (US)
    214 azzimov (france)
    215 Benjamin Franklin (?)
    216 Aris333 (Holland)
    217 Tim Murphy (?)
    218 pnchurch (UK)
    219 kathi84 (Germany)
    220 sugarmole (?)
    221 Will Lycett (UK)
    222 bombardier (?)
    223 stinkfly (UK)
    224 Nacho Casas (Argentina)
    225 SpaceDesign911 (Ireland)
    226 Rydagg (US)
    227 JustDenise (US)
    228 omentor (Norway)
    229 Tiffy335 (UK)
    230 Kage99 (?)
    231 kidsnco (?)
    232 Tiffy335 (uk)
    233 The Fitter (UK)
    234 gazzer1957 (UK)
    235 CK79247 (Australia)
    236 neilwilliams1987 (UK)
    237 vertrider (Austria)
    238 tphc (UK)
    239 TheBigDRD (?)
    240 Destrer
    241 joemacuk (UK)
    242 timide (France)
    243 Eric Jan van Dorp (Holland)
    244 seti00 (?)
    245 tspar (UK)
    246 Torquey (UK)
    247 MichaelJL (UK)
    248 Malcolmt1 (UK)
    249 HoopaVez (UK)
    250 AMG76 (Italy)
    251 RockLife (UK)
    252 Evolverx8 (UK)
    253 appledoreblue (UK)
    254 samikkki (Finland)
    255 onelostkiwi (UK)
    256 moogster (?)
    257 leonifan_UK (UK)
    258 Zgouille (France)
    259 schmupu (?)
    260 Peter39 (Holland)
    261 LondonEric (UK)
    262 pepego ( ?)
    263 Christopher Wales ( ?)
    264 Aldy (?)
    265 antlomas (UK)
    266 CrazY DicE (Belgium)
    267 BillabongNick (UK)
    268 rodger@... (UK)
    269 scj103 (uk)
    270 dazoo (UK)
    271 sdrv (Germany)
    272 Tonyw8290 (UK)
    273 Manri (Switzerland)
    274 XavLnK (Belgium)
    275 $!ckBh0y (UK)
    276 bgit173 (UK)
    277 kirdaz (UK)
    278 Evertype
    279 StarKrow (US)
    280 jpjhall (?)
    281 Hal17 (UK)
    282 gierig (Germany)
    283 dhobbs1978 (UK)
    284 Casartelli (Holland)
    285 dpx (UK)
    286 BILLYBONGO (UK)
    287 HighOrbiter (UK)
    288 missyd (Switzerland)
    289 sutty74 (?)
    290 Gargoyle2000 (Germany)
    291 Dark Listener (Germany)
    292 Andrea Fuser (Italy)
    293 MCnonamus (?)
    294 BinkyB (?)
    295 Matthew Brett (UK)
    296 Lukas Svoboda (Czech Rep)
    297 Haley2010 (?)
    298 iPhoneUser2010 (UK)
    299 tomthumbtom (UK)
    300 glabouzz (France)
    301 Daniel2010 (Germany)
    302 inoosight77 (South Korea)
    303 cris8096 (US)
    304 Leytonstoner (UK)
    305 Jasr_DK (Denmark)
    306 N00bi3 (Holland)
    307 iAmFromGermany (Germany)
    308 dcn85 (N. Ireland)
    309 Really peedoff (UK)
    310 hightower99 (US)
    311 OLDFIELD (US)
    312 WAS123 (US)
    313 BaileynTilly (Australia)
    314 Alchester (UK)
    315 abartram (France)
    316 JonLen (UK)
    317 blowfelt (UK)
    318 FatController04 (UK)
    319 Sweetpea67 (US)
    320 benmack (UK)
    321 Paul H__sw (UK)
    322 tomaswinston (UK)
    323 The Fitter (UK)
    324 Ajaxharg (UK)
    323 mTa (US)
    324 wmhsss (?)
    325 lelex (France)
    326 kwai (UK)
    327 Sjoerd Boer (Holland)
    328 Martinvg (Belgium)
    329 lessthought (UK)
    330 Seagull369 (France)
    331 Robban78 (?)
    332 Matt Hanks (?)
    333 mccass (Holland)
    334 Mad_Geordie (UK)
    335 pdalowsky (UK)
    336 ElTonko (UK)
    337 MiniBlueDragon (UK)
    338 graemehedley777 (UK)
    339 goody2b (UK)
    340 Cheweybacca (Ireland)
    341 madmke (France)
    342 nr7489 (?)
    343 Wastrel (UK)
    344 Timir (UK)


    APPLE we are still waiting for a solution.
  • Ben Turner Level 1 Level 1 (0 points)
    You can add me to that list.

    Symptoms are the same as many others:
    - Calls over 3 mins cause a reboot.
    - Occasionally the battery drops like a stone for no apparent reason.
  • natty250 Level 1 Level 1 (0 points)
    I just thought I would comment on my experience with this problem...

    After installing iOS4 I found my 32GB 3GS was starting to reboot during calls, this remained the case after iOS 4.0.1

    So, I booked an appointment at the Genius bar, told the guy the problem, mentioned this thread. He hadn't seemed to have heard of it before, however, he hooked my phone up and ran some diagnostics, and whilst it only had 2 days worth of calls there, it showed that the modem had rebooted once out of 15 calls.

    He offered me a replacement handset - I'm not sure if it was new or a referb - it came out of a sealed brown cardboard box - but it looked pristine. This came with iOS4 already installed on it, and after getting home I restored all my settings etc... re-installed iOS 4.0.1, and since then (almost a week ago now) I haven't had any problems.

    My recommendation would be if you can get to an apple store then go, and get a replacement, and for me at least it seems to have worked.
  • Wastrel Level 1 Level 1 (0 points)
    @goody2b Rather than direct a whole load of disgruntled iPhone users to a particular store I'd rather describe the tack I took with the Apple store and why I think they were prepared to help me. Your mileage may vary.

    I was very clear from the outset that I understood the phone was out of warranty and that they had no obligation to do anything for me. That I was there to try and establish if there was a fault with the phone first and see if there was anything they could do for me second. I repeatedly said I was happy to take it to carphone warehouse if necessary as the sale of goods act covers the relationship between buyer and seller, not manufacturer.

    And for those in the UK, if you aren't already aware of it, the sale of goods act I.e. The fit for purpose rule, applies up to 6 years after purchase regardless of manufacturers warranty.

    The BBC wesite has more here:http://news.bbc.co.uk/1/hi/magazine/8253915.stm
  • Simon Haye Level 1 Level 1 (15 points)
    Wastrel wrote:
    @goody2b Rather than direct a whole load of disgruntled iPhone users to a particular store I'd rather describe the tack I took with the Apple store and why I think they were prepared to help me. Your mileage may vary.

    I was very clear from the outset that I understood the phone was out of warranty and that they had no obligation to do anything for me. That I was there to try and establish if there was a fault with the phone first and see if there was anything they could do for me second. I repeatedly said I was happy to take it to carphone warehouse if necessary as the sale of goods act covers the relationship between buyer and seller, not manufacturer.

    And for those in the UK, if you aren't already aware of it, the sale of goods act I.e. The fit for purpose rule, applies up to 6 years after purchase regardless of manufacturers warranty.

    The BBC wesite has more here:http://news.bbc.co.uk/1/hi/magazine/8253915.stm


    In countries where there are Apple Stores, it does seem that Apple is being pretty good about replacing those iPhones that have been messed up with the iOS4 upgrade. That just leaves the rest of us who don't have Apple stores - such as Belgium where the iPhone is sold "sim-free" via 3rd party retailers - in a trickier position when it comes to get a replacement....
  • Mags57 Level 1 Level 1 (0 points)
    My 3GS and also my daughters 3GS are also both cutting out after a few minutes on a phone call, never happened before the upgrade and is really annoying
  • kwai Level 1 Level 1 (0 points)
    My 3GS update situation:
    Well I would like to announce after waiting 5 days to get an appointment at the Regent Street store (Busiest store EVER, **** tourists :P) in London to see a "genius", 20mins after my scheduled meeting suppose to be a (4.50pm), I told her what happens, and i also told her that i restored the original setting with itunes as a new phone and it was still rebooting, then the "Genius" actually had the cheek to ask me to demonstrate how my phone restarts... anyway, i couldn't demostrate that on the spot, so they endded up taking my phone away from me to run a diagnostic, in which i was still sitting in the waiting area while she did this, from a distance i can see she was inspecting my phone very carefully for damage with an LED light, 10mins later, she calls me over and says yes there is a problem with my phone, so shes got a new looking iphone for me alreaady, it came out of a gunmetal/grey looking case which was sealed, and she explains to me that this is a reburbished new iphone not been used, and that all parts have been replaced, and it wont break etc, and that the warranty will continue from my old phone (purchased jan 2010). They handed the "new" iphone to me and got me to delete all info from my old one. This "new" one comes with *iOS4 preloaded*, I havent had the chance to fully test the phone yet to see if it reboots, but i will post an update to let you people know how it goes.
  • bvbmedia Level 1 Level 1 (0 points)
    After updating to ios4 my iphone started rebooting while having a voice call. (after 5 minutes)

    Resetting the network settings didn't fix the issue.

    But since i tried to reset all settings it fixed the reboot troubles. Without reboots i can call again.

    I didn't need to restore my data, like Apple suggested.

    Hope this helps everyone that has this annoying reboot issue.

    Best regards,

    Bas van Beek
    BVB Media BV
  • hzar1976 Level 1 Level 1 (0 points)
    Dear Sir;
    please try this
    delete all the recorded videos on your iPhone
    then i t will not reboot
    i tested this issue
    i restored my iPhone 3gs ob iOs 4.0.1 as new iPhone
    i had no problem and i checked it for reboot it was OK
    since i recorded my first video then it rebooted
    when i deleted all the video then the reboot issue during the calls
    has been eliminated

    Regards
    H.Zarkesh
  • iAmFromGermany Level 1 Level 1 (0 points)
    Hi everybody,

    here is a update about my second visit on the Apple Store in Frankfurt yesterday. After my first visit on Monday they ordered a refurbished 3GS which arrived on Wednesday. I had an appointment yesterday with the genius.

    The refurbished 3GS came in a grey case (like described a few posts ago). The genius unpacked it and installed iOS 4.0.1 right in front of me. He asked me to reset my old one. During the install I checked the refurbished 3GS. It looks like a new one, just perfect. I have now 90 days of warranty on this one, which is even longer than my old warranty (wourld run off on the end of August). So I leaved the Apple Store yesterday evening with my "new" phone.

    I installed all my apps, contacts ... from the backup at home. Today at work (where my old one always rebooted) I made a few test calls. I had a 15 minute, a 7 minute and a 8 minute call without any reboots. Before the last call I've recorded a video, too. Still no rebot.

    So it looks like the everything is fine. I hope I will not have the reboot problem anymore. For me the Apple Service was just perfect. It was the first time I had a problem with a Apple product. I hope this will be the last one, too.

    By the way, beside me a iPhone4 user wan't to change his phone, which he bought in france. He was also get a replacement even though he didn't bought it in Germany. Mine was also bought over Vodafone, so it was imported from another EU Country.

    I hope my post will help you. I just can advise you to get an replacement from Apple. Even if you're out of warranty, it's worth a try.
  • miguelnap Level 1 Level 1 (0 points)
    This is definitely a big issue.
    I called O2 on this as my 3GS reboots on about 50% of calls during the call since the loading of iOS4.01 last week.
    I've done hard resets, install as new phone etc (so I have no videos, in fact there isn't much left on my phone) and the problem persists.
    It's dire having to go to a store but that's the next step, having to trail into London on Tuesday.
  • iAmFromGermany Level 1 Level 1 (0 points)
    The genius told me it's also possible to get a replacement online over Apple Care if you are still in warranty. In this case you dont't have to go to a store even if the store isn't near.

    For those who were out of warranty it's the only possibility, I think.
  • AlDDK Level 1 Level 1 (0 points)
    Simon Haye, you can add me to that list. This has been happening to me too (3GS 32GB with latest OS version).

    Hey Apple. I don't appreciate being used for beta testing software when trying to have a conversation with my boss or clients.

    This OS doesn't really seem to be corporate material yet.
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