Level 1

0 points

IOS4 A Big Mistake...THE END

For those that followed the previous thread, here is where i end it. I was on the phone with tech support well into the night and morning. Countless restores, reboots, etc. Same story. Keep in mind, I consider myself an IPhone Power User...business wise. Yes, I have games on there that my 11 year plays on trips and a solitaire and spades game that I use while stuck at airports but I use this 3g HEAVILY for my companies. I have 8 email addresses on it, extensive calander and contacts. I have some music and occassionally put a movie on it but its a business tool for me.

I was finally passed to a tech that was a manager and we had a lengthy discussion. Here is a summary of our conversation.
*They, Apple, know they have a major problem with 3g upgrade to IOS4, they actually anticipated it. IOS4 was developed for things going forward, not backwards. There was a debate early on if IOS4 should even be included for the 3G. IOS4 was specifically written for IPhone 4. Future not past.
*He did not give me a solution on how to rollback to 3.1.3 because Apple does not support that type of fix. He suggested I purchase the IPhone4 or research online on finding a way to rollback.
*He said there may be an update/patch later but their concentration now is the rollout of IPhone4 and making sure those owners have the best experience.
*The IOS4 update was free to consumers. If we choose to use it, then we must be aware it is "freeware" and there will be risks. Using IOS4 was not required by the consumer so they take the risk.

It was a good conversation and very frank on both sides. From a business side, I understand what he is saying, but holding this useless 3G, I am an irritated consumer that has no recourse.
I will continue to search out a way to rollback to 3.1.3 so if anyone knows a good fix, please let me know. In the meantime, I have a phone only so it will be a transition on how to manage without my IPhone. I will definitely hold off on the IPhone 4 as I anticipate problems with that rollout also. Seems like Apple is becoming infamous for this type of stuff but we keep buying the goods.
I never thought I would ever say this but I am going later today to look at a Droid to see if it will fit my needs.
For those of you in the same boat, I do feel your pain. I wasted an entire day on this that I could ill afford. When technology begins to hold us back then we have to wonder if it is really progress.
Peace, Love and Parking Lots

Windows 7

Posted on Jun 22, 2010 6:26 AM

47 replies

Jun 22, 2010 8:39 AM in response to fjfjfjfjfjfjdksllair

He says he spoke to their escalation support, not a first-response agent. Second-level support would be able to have this kind of conversation with him.

Jun 22, 2010 8:50 AM in response to touchytouchy

Ha. Ha ha. Ha ha ha.

You really think Apple, a company that works very hard to protect secrets, is going to have phone support testing products in advance of release. Ha.

Abodoma

Level 1

0 points

Jun 22, 2010 9:02 AM in response to MiamiSteve

i faced alot of problems during updating my iphone 3g to IOS4 and i made a backup before i download the new software after then It was stuck in backup for over two hours with the progress bar not moving at all before I finally gave up so i skiped this step and continued installing the new software and finally when i finished i found that i had lost all my SMS.. i want to get them back so any help????

Magard

Level 1

5 points

Jun 22, 2010 9:06 AM in response to MiamiSteve

Hello Steve,

I finally found a way to roll back to 3.1.3. (I made a time machine backup before the roll back to save my data.)

How to:
1. You need the old software, named something like "iPhone1,2 3.1.3_7E18Restore.ipsw" (this is the name of the file I found in my trash.)
2. Set iPhone into DFU mode: hold home and sleep for exactly ten seconds, release sleep and continue holding home for exactly ten more seconds, release both, all while plugged in to your Mac/PC
3. iTunes should find iPhone now.
4. it shows a message you need to restore the iPhone -> OK
5. while clicking the restore-button hold down Shift (Windows) or ALT (MAC)
6. choose the above mentioned firmware
7. the iPhone is being restored with 3.1.3
8. iTunes shows an error message you may ignore
9. now you need to exit recovery mode: there is a program to do:
Recboot für Windows : http://bit.ly/9he64R (Requires .Net 4.0)
Recboot für Mac : http://bit.ly/bBelW2

This is a translation of:
http://www.mobil-talk.de/iphone-faqs/6554-howto-downgrade-iphone-3g-3gs-ios-4-gm -auf-os-3-1-3-a.html

Last thing to do is restore your backed up data. I could choose it, but if it isn't there I would try to get it from the time machine backup located in library/itunes/mobile backup

Hope it works for you!

Message was edited by: Magard

KBeat

Level 3

800 points

Jun 22, 2010 9:20 AM in response to MiamiSteve

I don't buy that the "vast majority" of iPhone 3G users are having issues. Nor do I buy for one moment, regardless of what a phone support rep, who isn't in on any type of company decision making, that Apple knew it wasn't going to work on iPhone 3G phones, but decided to release it anyway because "it's free so it's your problem." That's complete hogwash.

Remember, there are literally millions of iPhone 3G's in the wild. Millions of them. I do buy that a small, but still significant number of users have had issues. Even if it's only one percent, that's still thousands of users with a problem and that'll fill up a forum fast.

However, I personally have 7 iPhone 3G users in my circle (coworkers, wife, friends), and none of them have had any issues beyond the long "backup" time. Took me about 2 hours for the update to run, but once it was done my 3G has run great. Love the folders, love the unified mailbox, wish I had multi-tasking.

Hopefully Apple will work quickly to address those who have has issues with the update, because even if it's only 1 person, that's still 1 too many. However, to suggest Apple intentionally released an update to millions of phones that they knew in advance wouldn't work is ridiculous. If anything, Apple errs on the conservative side with these things (ie it would probably work fine, jailbreakers do it, but it's not perfect so we don't officially support it on this model-- see wallpaper).

What, may I ask, would be their incentive? As you point out, it's free so they don't make money giving you iOS 4? If you get the new iOS, you're less likely to rush out to buy a new iPhone, so the incentive would be to withhold it from you.

Jun 22, 2010 9:48 AM in response to MiamiSteve

Steve, very sorry to hear about your upgrade experience. While I don't own an iPhone but rather an iPod touch 3rd gen, I have to say that I've been very happy with my Droid Incredible over the past month and a half. Good luck with whatever you go with.

Jun 22, 2010 10:01 AM in response to MiamiSteve

I too have definitely noticed a performance hit on my 3G - nothing like as bad as some of you guys seem to have had, but the phone is undeniably slower. Try typing reasonably fast; whole words are blank until they catch up now. And, I haven't figured out exactly what's causing it yet (Flash probably) but Safari crashes much more often.

Fortunately for me, I intend to upgrade to a 4 this week - but I can totally sympathise with all those who've been left stranded, or at best with a slightly worse phone than they had 2 days ago.

Jun 22, 2010 10:05 AM in response to KBeat

KBeat wrote:
I don't buy that the "vast majority" of iPhone 3G users are having issues. Nor do I buy for one moment, regardless of what a phone support rep, who isn't in on any type of company decision making, that Apple knew it wasn't going to work on iPhone 3G phones, but decided to release it anyway because "it's free so it's your problem." That's complete hogwash.

I second that statement.

Diffie

Level 1

0 points

Jun 25, 2010 11:33 PM in response to MiamiSteve

My opinion and experience...

I think that iOS 4 has been a major headache for probably tens of thousands, not just thousands of users. My particular problems were an annoying Exchange password screen that appeared when entering the phone application (not mail as you might expect) and a bigger problem of not being able to transfer my apps onto the phone. After many hours of troubleshooting, 5 calls to Apple support, and 3 factory resets, the apps issue was resolved. It turns out that the new version of iTunes apparently changed something about how or where the database for iPhone apps are stored - at least on machines running Windows XP. My laptop runs Windows XP sp3. Although I've never had problems connecting my iPhone with iTunes or even with upgrading the iPhone OS or the iTunes software, this time was a different story. The senior agent was able to determine that iTunes was not looking in the right location for my apps. I had to highlight all of the apps on the drive, then drag and drop them into the iTunes library, and individually okay the transfer of each of the 180+ apps on my iPhone. Shouldn't this have been caught by the quality control folks at Apple or during a beta test of the software? Anyway, that problem was resolved.

The other issue regarding the annoying Exchange password pop-up, I was able to resolve, no thanks to a different senior agent, who was very rude and continually told me that what I was seeing couldn't really be happening. It turns out that Google (which I use for my contacts synchronization on the phone but not email) uses the Exchange account settings. I simply needed to enter my Google password, and all was well.

My conclusion - for all its self-righteous posturing as being the puritan in the technology industry, Apple still has a lot of things to fix internally.

Regards,
***

zooropey

Level 1

0 points

Jun 26, 2010 6:53 AM in response to MiamiSteve

The problem I have is that when i went to download the new update on to my iphone 3G it said i must first update my itunes to version 9.2 - so i did. Now itunes won't even recognise my iphone in order to download the update - and my iphone has been completely erased.

I think i'm a bit stuffed personally - any suggestions please?

zooropey

Level 1

0 points

Jun 26, 2010 6:58 AM in response to zooropey

Sorry should have said - that although itunes 9.2 is installed - when i connect my iphone i get an error message saying the iphone cannot be used because it requires version 9.2 of itunes and that i should down load it.

But I have downloaded it - that is what i'm running - infact i've downloaded and installed it five times now to be on the safe side. I'm going round in circles and tearing out my hair! HELP!!!

Jul 8, 2010 12:43 PM in response to MiamiSteve

I THINK I'VE GOT IT! My iPhone was stuck in recovery mode and i couldn't restore the setting a error kept popping up so if this is happening to you, i think i have a solution (: I sent my iPhone into DFU mode and did alot of petting it and telling it it was the best iPhone 3G ever and it worked! Before it wouldn't let me restore its setting because after waiting for ever for it to back up and getting really frustrated restoring was what i turned to. When that didn't work shortly after i read this. Here's the link for sending it to DFU mode: http://askville.amazon.com/iphone-dfu-mode-explain-breif/AnswerViewer.do?request Id=12881693
I now i have the iPhone 4 software which, like everyone says, *****! Now i just need to downgrade to the software i know and love.

Hope this works for some1,
Sophie (:

Jul 8, 2010 12:56 PM in response to MiamiSteve

I updated a 3GS, a 3G, and a iPod Touch to 4.0 without any problems. The 3GS and the iPod are about the same speed as before, while the 3G is slightly slower. My daughter is still using the old 3G and doesn't mind the performance, but it might bother me. The 3GS is greatly improved with the 4.0 features. At some point I will probably grab a iPhone 4 for myself and let my daughter have my 3GS, but I don't want to deal with trying to get my hands on one in the first few weeks. Overall, it's a worthwhile upgrade.

Jul 8, 2010 1:19 PM in response to MiamiSteve

For what its worth, I had a LOT of problems when I updated (apps crashing, very slow, etc.)

Following advice in these discussions, I reset phone, and re-synced and so on, and it now seems to work more or less as it used to..

Mark

norov

Level 1

0 points

Jul 8, 2010 1:23 PM in response to Craig Baron

Im so glad to see so many 3GS users able to upgrade to ISO4 because I cant even get my 3GS IPhone to back up ! I have tried everything recommended and still no back up. I have left the phone connected to Itunes overnight and still no back up. I have removed per step by step instructions and reinstalled step by step. I have restrated my phone (Yes holding both buttons for the amount of time to get a restart) I have removed all pictures and movies and music...no backup. What now ? I would to install the update ! I bought our IPhones in Dec 09 and would like to at least have them a year before I run out and by the 4. Somebody HELP ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!

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IOS4 A Big Mistake...THE END