dupex

Q: iPad WiFi Disconnect Issue

I can connect my new iPad to my wiFi router (Actiontec) but after several minutes connection is lost. I need to re-sign in. I worked with Verizon to reset router per Apple instructions (kb/T53304) but nothing helped. Switching from WEP to WPA or WPA2 was useless. Apple folks, please develop a fix!

iMac, Mac OS X (10.6.4)

Posted on Jun 22, 2010 9:53 AM

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Q: iPad WiFi Disconnect Issue

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  • by jabberwockie,

    jabberwockie jabberwockie Jul 1, 2010 11:23 AM in response to gucek76
    Level 1 (0 points)
    Jul 1, 2010 11:23 AM in response to gucek76
    I have my netgear setup as an access point and still have the issue.
  • by Raif,

    Raif Raif Jul 1, 2010 7:45 PM in response to centofiori
    Level 1 (0 points)
    Jul 1, 2010 7:45 PM in response to centofiori
    Thanks, your suggestion works. So far, fingers crossed.
  • by theh8er,

    theh8er theh8er Jul 2, 2010 7:36 AM in response to dupex
    Level 1 (0 points)
    Jul 2, 2010 7:36 AM in response to dupex
    Ihave had my iPad since the launch day here in NYC and have had the issue from the get go. If IPADS weren't so hard to find since then I would have returned it for another one. Either way here we are 3 months later and still no real fix from apple. They need to stop saying it's router settings which they know it's not. Amazingly every other wifi piece of equipment works with my router just fine. I enter my wep key at least 5-10 times a day. Enough apple! Fix this! Your working on a fix for the new iPhone already how about acknowledging the 3 million people who have suppoerted and made your iPad a phenomenon!
  • by William Kucharski,

    William Kucharski William Kucharski Jul 2, 2010 10:53 PM in response to dupex
    Level 6 (15,232 points)
    Mac OS X
    Jul 2, 2010 10:53 PM in response to dupex
    Absolutely zero Wi-Fi issues with my 64G Wi-Fi + 3G.
  • by Newstech,

    Newstech Newstech Jul 3, 2010 2:13 PM in response to William Kucharski
    Level 1 (5 points)
    Jul 3, 2010 2:13 PM in response to William Kucharski
    To WEP users: WEP is known to cause problems. Switch to WPA or WPA2 if you can.
  • by cduv,

    cduv cduv Jul 4, 2010 9:25 AM in response to Newstech
    Level 1 (0 points)
    Jul 4, 2010 9:25 AM in response to Newstech
    My ISP in spain is Telefonica and we can't change from WEP. I have to reboot the router every day because I get a message to enter again the password. Normaly hapens when I came home after being using other WEP routers.

    Do you know if Apple plans a fix?

    Thanks
  • by lllaass,

    lllaass lllaass Jul 4, 2010 11:14 AM in response to cduv
    Level 10 (190,896 points)
    Apple Watch
    Jul 4, 2010 11:14 AM in response to cduv
    My iPad works better with WEP than WPA.
    There is a an Apple support page that gives suggested fixes for wifi problems. That support page also states that "Apple will also address remaining Wi-Fi connectivity issues with a future iPad software update."

    http://support.apple.com/kb/TS3304
  • by Xevver,

    Xevver Xevver Jul 4, 2010 3:23 PM in response to dupex
    Level 1 (0 points)
    Jul 4, 2010 3:23 PM in response to dupex
    I am having the same issue with my iPad 16G + 3G. I used to have this problem with my iPhone and iPhone 3GS, until iPhone OS 3.1.1 or 3.1.2 came out (I can't remember), so it is clearly a software issue. I'm hoping Apple will address this issue before iOS 4 for iPad comes out in the fall.
  • by Baxterdaddy,

    Baxterdaddy Baxterdaddy Jul 5, 2010 4:54 AM in response to dupex
    Level 1 (0 points)
    Jul 5, 2010 4:54 AM in response to dupex
    Just to add to the litany of voices, I'm having the same problem with my iPad. It's less than one week old but continually drops the wifi signal inside my home. I also have Verizon Fios but have other devices that connect to it and stay connected with no issues whatsoever. Please fix because I otherwise love the iPad.
  • by Baxterdaddy,

    Baxterdaddy Baxterdaddy Jul 5, 2010 4:56 AM in response to Baxterdaddy
    Level 1 (0 points)
    Jul 5, 2010 4:56 AM in response to Baxterdaddy
    PS. My model is the 64gb 3G
  • by ypeng,

    ypeng ypeng Jul 5, 2010 9:22 AM in response to Baxterdaddy
    Level 1 (0 points)
    Jul 5, 2010 9:22 AM in response to Baxterdaddy
    my ipad 32gb wifi has the same problem. very annoying. it makes web browsing very bad experience. need to return or exchange.
  • by Mr. Luigi,

    Mr. Luigi Mr. Luigi Jul 5, 2010 12:00 PM in response to dupex
    Level 1 (27 points)
    Jul 5, 2010 12:00 PM in response to dupex
    A Little Background: I have a Belkin N1 Wireless router. Says it is "based on the 802.11n draft." It's about 2 years old and I have NEVER had any wifi problems with it using 3 Mac Laptops.

    However, my new iPad 64GB w/3g has a huge (for me) problem with wifi. The wifi connection is lost if I go more than, say...10-15 minutes without engaging the router. I think the wifi is timing out to save battery power, but then it won't reconnect. Here is a description of a condition that causes the lost connection:

    Situation 1: If your are composing an email and you keep the screen alive while you compose the message for about 10-15 minutes (don't let the screen go black due to not typing at all for too long) the connection to the server is lost. (So...Type a little, proof read a little, etc. Just need to keep the screen alive and not let it black out due to total inactivity with the iPad). Then, if you try to send the e-mail, you can't send the message. The little swirling "trying to send/connect to the server" icon just keeps swirling and then eventually a message appears that the server can't be found...or something like that.

    Now, here is a description of a similar situation where the connecting is NOT lost!

    Situation 2: If you are typing an email and leave the iPad alone and go away for 10-15 minutes the screen goes black. Then, click the home button, reenter your password (assuming you have your iPad set up to use a password), and then go back to email. Under these conditions, it will send! What's up with that?

    The solution I use to get around this is to go into Settings, turn off wifi, turn wifi back on. Doing this reconnects you. But, what a pain in the butt! Also, my employer uses First Class Client (Open Text) e-mail. If this happens while using First Class ALL the text of your e-mail is lost when you reconnect. With G-Mail, luckily it seems to save the text. So, you have to remember to save the text of a First Class Client E-Mail b/4 turning off your wifi.

    I have read a ton about this problem and can't understand why Apple has not said "jack" about it. Do they not have anyone reading these forum posts? Can't they at least say their working on it? I think some people have not noticed the problem b/c they probably have not let the iPad wifi time out...if indeed this is a timing out problem at all.
  • by jw99515,

    jw99515 jw99515 Jul 5, 2010 1:00 PM in response to dupex
    Level 1 (0 points)
    Jul 5, 2010 1:00 PM in response to dupex
    need not worry everyone.
    apple is coming out with a fix for this problem.
    i have it too.

    They posted in early may that they will release a fix, so it should be all set to go, right?

    My posts are always deleted, so i figured i'd send a kind one this time.
  • by JimHdk,

    JimHdk JimHdk Jul 5, 2010 3:57 PM in response to Mr. Luigi
    Level 7 (28,572 points)
    iPad
    Jul 5, 2010 3:57 PM in response to Mr. Luigi
    Mr. Luigi wrote:
    A Little Background: I have a Belkin N1 Wireless router. Says it is "based on the 802.11n draft." It's about 2 years old and I have NEVER had any wifi problems with it using 3 Mac Laptops.


    If your router is based on the 802.11n draft you should update the firmware in your router. See the Belkin support web pages.

    Mr. Luigi wrote:
    I have read a ton about this problem and can't understand why Apple has not said "jack" about it. Do they not have anyone reading these forum posts? Can't they at least say their working on it? I think some people have not noticed the problem b/c they probably have not let the iPad wifi time out...if indeed this is a timing out problem at all.


    These forums aren't for communication with Apple. See http://www.apple.com/feedback/ipad.html to submit bug reports. If you want to see what apple says about problems with some iPads read TS 3304 at http://support.apple.com/kb/ts3304
  • by Mr. Luigi,

    Mr. Luigi Mr. Luigi Jul 5, 2010 7:17 PM in response to centofiori
    Level 1 (27 points)
    Jul 5, 2010 7:17 PM in response to centofiori
    Tried this. Didn't work for me. If I work on an e-mail for more than a couple minutes and then try to send I can't. Seems the wifi has timed out or something. This trick didn't work for that.
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