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56042 Views 18 Replies Latest reply: Sep 14, 2010 2:03 PM by Natty27
Currently Being ModeratedJun 22, 2010 10:31 PM (in response to itslindsay)Hi
Ive got the same problem and Im gutted as so lost without my phone.
I updated everything, then it came up with error 21 I checked for solutions and it said restart computer which I did but still keep getting the same error it still wont even restore.
I have Iphone 3gS
Damsel in distress LOL
Currently Being ModeratedJun 23, 2010 12:16 PM (in response to Lisa1973)Hi
I went into the apple shop in town they tried to do what I done last night and restore it but couldn't achieve it either and said it shouldn't he doing that and must have had a software problem there was also someone else in the store who had the same problem even tho my iPhone is only 3months old they replaced it and gave me brand new one! Try and go onto store I know you have to book a appointment but because it's a phone and they understand you need your phone they put you in a standby appointment
I waited 10mins and was seen. Hope that could help understand.
Lindsayacer, Windows 2000
Currently Being ModeratedJun 24, 2010 8:27 AM (in response to itslindsay)I'm having the exact same problem with mine, tried to update to 4 and got error 21.
I've looked all over and all methods won't work.
Everythings up to date and I've done all the troubleshooting.
Currently Being ModeratedJun 24, 2010 11:57 AM (in response to itslindsay)Exactly same problem just happened today trying to update to 4.0
Hm, not sure what to do now. Tried everything I've seen suggested about error 21s and nothing has sorted it. Guess I'll have to schedule a trip to the Apple Store.iMac, iPhone OS 3.1.3
Currently Being ModeratedJun 25, 2010 3:05 PM (in response to dricko)I've got exactly the same problem (error 21, won't restore), its really lame. Now I don't have my phone.
Reinstalled iTunes, nothing. Did all the stuff suggested, nothing.
Only plugged it in to have a look at the LP feature thing with the Chem Bros new album - now wasted a whole night and no phone, just cause I thought to update the OS.iPhone OS 3.1.2
Currently Being ModeratedJun 25, 2010 4:42 PM (in response to itslindsay)Got a solution, on Windows Vista with 3GS phone.
I created a new user in the control panel, restarted, then logged in as the new user.
I then opened iTunes, which installs for the new user and then connected the phone. It then went through the OS software update no problems.
I stopped it at registering/setting up and switched back to my original user profile and it automatically restored from the back up.
Hope this helps - amazing how lost you feel when your phone packs in :-/iPhone OS 3.1.2
Currently Being ModeratedJun 29, 2010 2:53 PM (in response to drullingmonkey)very very very much appreciated, i did exactly as you said after looking for 2 hours for ideas and trying numerous without success (GRRRHH!) stumbled on your reply after reading threads above as was about to log off and spotted yours,
could not believe it, i logged into my daughters and set up i-tunes there and did as you said and it worked for me..... so thanks you very much!Windows Vista
Currently Being ModeratedJul 6, 2010 4:29 PM (in response to drullingmonkey)thanks so much, same deal on the mac, create a new userunder systems preferences and open itunes........ you have saved the day ( after I wasted all my evening), don't think I'll be trying that update again.
Currently Being ModeratedAug 2, 2010 4:17 AM (in response to itslindsay)THANK YOU SO MUCH I WAS STUCK IN LOOP FOR 2 HOURS. once i read your reply it worked BUT i didnt connect and restore i left it there and started New but thank you !!!!IPHONE 3gs, Other OS
Currently Being ModeratedAug 13, 2010 3:45 PM (in response to drullingmonkey)My friend, you are a legend!! Had my 3GS lock up after the 4.02 update. Was, after 3 hours, ready to pack it up and return it but after one final web search i found your golden nugget of advice and it worked a treat!!!
Thank you!!iOS 4