Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Pumpkin4
Pumpkin4 Author
User level: Level 1
9 points

No video - Flash problem?

Hi,
Not very tech-savvy, so please bear with me. Since I performed a recent update, I can't get any video via Safari - no Youtube videos, no videos on news pages, no embedded videos on Facebook. When I click on a video box, it goes blank & nothing happens.
I can play my iTunes videos. I think this has happened since a Safari update to v5, a week ago. So is this a problem with Flash? I have emptied the Safari cache & restarted, no change.
Thanks
Debbie

Macintosh, Mac OS X (10.6.4)

Posted on Jun 22, 2010 4:47 PM

Reply
Question marked as Best reply
User profile for user: Klaus1
Klaus1
User level: Level 9
52,749 points

Posted on Jun 22, 2010 4:57 PM

Update 10.6.4 included an out-of-date version of FlashPlayer. Try deleting it and installing the latest one from Adobe even if the version number appears to be the same even if it has the same version number as the one you have:

The latest version of Adobe FlashPlayer can be obtained from here:

http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash

(You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.

You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.
View in context
3 replies
Question marked as Best reply
User profile for user: Klaus1
Klaus1
User level: Level 9
52,749 points

Jun 22, 2010 4:57 PM in response to Pumpkin4

Update 10.6.4 included an out-of-date version of FlashPlayer. Try deleting it and installing the latest one from Adobe even if the version number appears to be the same even if it has the same version number as the one you have:

The latest version of Adobe FlashPlayer can be obtained from here:

http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash

(You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.

You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.
Reply
User profile for user: steko
steko
User level: Level 2
270 points

Jun 22, 2010 4:57 PM in response to Pumpkin4

Check if Plug-Ins are enabled under Safari - Preferences - Security

If so:

Test: http://www.adobe.com/products/flash/about/

Download uninstaller : http://kb2.adobe.com/cps/141/tn_14157.html

Download installer: http://get.adobe.com/flashplayer/

-quit ALL apps

-run uninstaller

-run installer

-repair permissions (Applications/Utilities/Disk Utility) as Adobe sets them always wrong.
Reply

No video - Flash problem?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up