iTunes freezes when I try to back up my purchases

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iTunes freezes when I try to back up my purchases

Hi!

I have been trying to back up my iTunes store purchases. I have 4 songs and 4 TV shows. I'm going to be doing a clean install in the next 2 weeks, and I need to get these backed up now. The remainder of my library can be duplicated.

When I try to backup, according to the instructions in the help files, I click on "back up" and the program freezes. I cannot get it to go past that point, and I am getting very frustrated. Has anyone got any idea what is wrong, or how to fix it? My internal CD/DVD burner is working fine, and can be used for any other purpose. I already checked it.

Denise

Home Built, Windows XP Pro

Posted on Jun 22, 2010 8:01 PM

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Answer 1

Jun 23, 2010 8:00 AM in response to 4denise

Well...sometimes just downloading the itunes.exe installer and installing i-tunes again fixes a lot of problems. You could try that, see if it fixes it for you. Also...if this is a Windows machine, go to Control Panel > Administrative Tools and check your Event Viewer for any wierd errors. Maybe something is hanging the system.

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Answer 2

4denise Author

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Jun 28, 2010 3:03 AM in response to Microtech

Thanks for the suggestion. I tried it and it didn't work.

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Answer 3

Katrina S.

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Jun 28, 2010 10:45 AM in response to 4denise

My advice is to burn the itunes purchases, but not using itunes - use whatever burning software that came with your PC. Mine had Nero.
I say this because I did eventually get itunes to burn everything, but when I tested my restore plan, itunes would not read the files to restore them. Nero worked perfectly, however.

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Answer 4

4denise Author

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Jun 28, 2010 2:16 PM in response to Katrina S.

I have done a full, uncompressed backup. All of the files are there. I made two copies, as I always do, just in case one gets corrupted. It will just have to do.

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