My iPad can't Connect to iTunes Store/AppStore

Question

Level 1

4 points

My iPad can't Connect to iTunes Store/AppStore

I'm using iPad 3G.
i used to be able to connect to the AppsStore, purchase games & Apps, LIFE WAS GOOD.
suddenly, my iPad is not able to connect to iTunes/AppStore !
i used wifi, used 3G, used office wifi, used parents wifi, no use. Even though i had internet and able to browse, check emails and tweet !
i reset the connections, no use!
what should i do ?

iMac 24", Mac OS X (10.6.1), 3.06 GHz Intel - 4 GB RAM

Posted on Jun 23, 2010 1:23 PM

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Answer 1

Apr 27, 2017 2:47 AM in response to Tadpole48

What worked for me was to go to settings and sign out as well, but instead of signing in in the settings, go to app store application instead, click on the app you could not download and then choose 'sign in with existing apple id' and type down your name and password there.

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Answer 2

Jun 15, 2018 2:19 AM in response to lowsphere

SOLVED!!

Well, I had the same issue with my iPad2 from the moment I got it home; had severve problems with iTunes / AppStore, and the connection to YouTube and GameCenter failed frequently. I phoned support, but all they came up with was a reset of the iPad, which then was OK for 5 minutes before things started to fail again.

But no matter how many connections failed, I was always able to browse the internet through Safari, and I could ping the iPad from my pc, so there was a internet link. And all my other WiFi-gadgets was working flawlessly; iPhone, internet radio, VoIP-telephone...

When I then took my iPad to work, and hooked it up to our guestnet, I had no problems with AppStore or iTunes, so I then began to think that my WiFi-router was the culprit. So I went to the store and bought a Cisco/Linksys router, on the condition that if my iPad still wouldn't connect, I'd get to return the router.

Now it does not appear that the store will get the Cisco router back anytime soon... The iPad has been working flawlessly ever since I swapped my Belkin router (2 yrs old) for the Cisco router.

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Answer 3

TeenTitan

Level 4

2,640 points

Jun 23, 2010 8:58 PM in response to lowsphere

The first two things I would do is

Trying turning the ipad off and on

check to make sure Restrictions on your iPad is turned off.
1) press home button
2) touch settings
3) touch General
4) touch restrictions
if enabled touch "Disable Restrictions", at witch point it will ask you for the four digit code.
If restrictions are enabled, and you do not know the four digit code you will have to restore your ipad.

If that doesn't fix your issue can you tell us more about your issue? like dose the App Store open? Dose the app stay open? Is there a message? extra

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Answer 4

lowsphere Author

Level 1

4 points

Jun 23, 2010 10:21 PM in response to TeenTitan

Greetings,
i restarted my iPad. made sure that restrictions are disabled.
whenever i press the AppStore or iTunes the gray windows will open and "Loading" will appear, then the Blue box will appear with "Cannot connect to iTunes Store".
I'm sure that I'm online bcz i can browse, also it was working few days ago.

i go to Settings - Store - View account = a small white window will apeear and "Loading" then it says " One Moment Please, Connecting to iTunes Store, If iTunes doesn't open, click the iTunes application icon in your Dock or Windows Task Bar"

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Answer 5

Jun 24, 2010 4:49 AM in response to lowsphere

I had the same issue yesterday. From what I read online made sense...it was from the iphone being released and the servers were all loaded up.....i had no problem this morning or late last nite....hope this helps you!

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Answer 6

lowsphere Author

Level 1

4 points

Jun 24, 2010 6:36 AM in response to Bighitinc

unfortunately it is still the same.
i can't connect to AppStore, eventhough everything else is working perfectly.

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Answer 7

caemeleo

Level 1

0 points

Jun 26, 2010 9:07 AM in response to lowsphere

I have a similar problem.
I can connect to AppStore but not to iTunes Store.

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Answer 8

Jun 29, 2010 2:16 AM in response to lowsphere

I have the same problem here. Can't run App Store and iTunes. However I can access from iphone and desktop...

Anhy advice?

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Answer 9

Aug 2, 2010 9:25 PM in response to numannuman

Okay, this makes no sense but it worked for me. I had the same problem.

My desktop could connect to Itunes so I knew it was working.

My iPad internet was working. But I couldnt connect to iTunes/App Store through the App Store App or through my iPod app.

But I went to the app store through safari -- by clicking on a link in App Shopper (the website that tells you about new apps). Safari took me directly to the app store and it worked.

then suddenly both the app store app and the ipod app could connect to iTunes again.

Go figure.

Hope this works for you. Am curious to hear.

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Answer 10

treborg

Level 1

0 points

Aug 3, 2010 12:14 PM in response to dagdagdag123

Hello,
I have a similar problem.
I can enter into iTunes store but I can't redeem a gift.
I link directly from the received mail at the redeem button, then it sems to load AppStore and after it jumps to iTunes store. After that always the blue window "Cannot connect to iTunes Store".
Any ideas?
Thank you

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Answer 11

Aug 24, 2010 12:36 PM in response to lowsphere

I'm using iPad 3G and i have account in app Store and i can enter to app store on my iPad, but on my computer i can't to do this because: "We are unable to find iTunes on your computer" but i HAVE iTunes and i sync my iPad and comp, but i can enter to app store on my iPad.

P.S. I'm not very good speak english 🙂 sorry

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Answer 12

Supes29

Level 1

0 points

Oct 18, 2010 3:55 PM in response to lowsphere

I had the same problem on my ipad... I was connected via Wifi, my itunes apps worked but my apps app didn't; saying 'Cannot connect to iTunes'

After trying some some of the suggestion I found online with no result, I did the following.

* Settings
* Store
* view account

It will asks you to sign in, verify your account by entering your password.

I then turned on genius for apps, it took me straight into the apps app and loaded fine....
I have exited and entered the ipad apps app numerous time now and works perfect every time.

I have since gone back to my itunes settings and turned off Genius and can still access okay.

Hope it works for you!

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Answer 13

Tandello

Level 1

0 points

Oct 28, 2010 9:19 AM in response to lowsphere

Hi.
Some days ago, when I tried buy an app on App Store, return this message : "Cannot Connect to App Store". I Sign Out without problems and try Sign In again. Show the window Sign In with option Use Existing Account, Create New Account and Cancel. I select Use Existing Account but, for my surprise, the window to include my account and password flash for just one second and disappears.
I don't know why, but I can't Sign In on my App Store or iTunes Store.
I already tried restart all settings, restart network and not work.
There are others with same problem ? Could anybody help me ?
Thanks a lot.

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Answer 14

Nov 3, 2010 1:19 AM in response to Tandello

I'm having the same problem, I was trying to buy an app and kept getting the error message 'cannot connect to iTunes store' so I decided to log out and try to log back in again but now can't even do that, so frustrating!

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Answer 15

Zuxy

Level 1

0 points

Nov 10, 2010 9:52 PM in response to Pippaloou

I met the same problem and a hard reset resolves the problem. Simply hold Home and Sleep key simultaneously for about 10 seconds, until iPad reboots. Ignore the "Slide to Shut down" indication.

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