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chrisam143 Level 1 (0 points)
The speakerphone is not working on my phone. Has anyone else had this problem? wondering if I should try calling or going to the store.

iPhone 4
  • chriso59 Level 1 (0 points)
    I think I have the same issue as you. Are you referring to the fact that the microphone is not picking up your voice?

    Something strange is going on with my phone, normal voice calls and voice recording works OK, but speakerphone audio input as well as recorded sound in videos does not work. It seems to work just barely as I have found out by tapping the phone while recording or on a speakerphone conversation, that noise is captured.

    This seems like a software bug to me... I am restoring the phone now. Hopefully I'm not doing something blatantly wrong.
  • sac79348 Level 1 (15 points)
    I had this problem when I first bought the 3G. I had to use the restore option on Itunes. It actually took a couple of different tries and a trip to the apple store in between. But the 2nd time I restored it the speaker phone worked fine.
  • chriso59 Level 1 (0 points)
    I have tried restoring a couple of times now with no luck... Calling Apple in the AM.
  • mule232 Level 1 (0 points)
    I have the exact same problem, restored the software with no changes. This has to be a software problem, you can tap on the speakerphone and that sound is picked up, but no voice capture occurs.
  • chrisam143 Level 1 (0 points)
    I updated on another post about video sound, as I was having problems with that as well as the speakerphone.

    I went to the Apple store tonight, and they were very helpful but were unable to give me a replacement phone. Told me I could come back tomorrow and get one though. They were going to try restoring it, but then another guy had an idea to use an air can and blow air into the mic on the top of the phone. Apprernetly it has a noice cancelling feature and that is what is causing the problem. After the air, they tried it and it did make the speakerphone and sound on video work. But they still suggested I come back tomorrow and get a new one. They were very helpful! Well now 3 hours later, the sound on the video is not working again, so I will be going back tomorrow to get a new phone.

    Good luck to all with the same problem!
  • charlie s h Level 1 (0 points)
    Having the same problem
    at first i thought speakerphone was muting my voice but now after some testing it's clear that a little noise is getting through. Seems like the noise cancelling in the 4 is cancelling too much

    Message was edited by: charlie s h
  • w7ox Level 4 (2,385 points)
    charlie s h wrote:
    Having the same problem
    at first i thought speakerphone was muting my voice but now after some testing it's clear that a little noise is getting through. Seems like the noise cancelling in the 4 is cancelling too much

    Hmm .. scary if the iPhone 4 has assessed your voice as "noise"

  • TLT4Life Level 1 (0 points)
    I to am having the same problem.

    No one can hear me if I try to use the speakerphone yet if I turn the speaker phone off, I am clear to the caller. I also can not capture sound when trying to record video.

  • Wise87 Level 1 (0 points)
    I have the same problem. They have to replace my phone. I got mine from AT&T.
  • punjablion Level 1 (0 points)
    I have the same problem- it works if you call but if you switch to speaker phone, mic does not work. If this is a noise cancellation issue, then all iPhone 4s should have it, right???

    I think this is another of Apple's design flaws.
    I pray to God that this is a software problem and gets fixed... I hate to go to apple store and try and get a replacement.
  • bballard Level 1 (0 points)
    Same problem here. Video microphone and calls using speakerphone pick up a VERY faint bit of sound, but nearly inaudible. I have noticed that there's another thread with people having the exact OPPOSITE problem, they can only be heard when they use their speakerphone. This makes it sound like a software problem, rather than a hardware problem, but who knows. Or maybe I'm just holding my phone in the wrong hand, Steve?
  • chrisam143 Level 1 (0 points)
    Just an update. I called the Apple store I went to yesterday today and they said I could come in and they would replace the phone. Told me I didn't have to wait in the 3-5 hour long lines. I walked right up, they took me to the genius bar and after 15 mins I left with a new phone with the speakerphone and sound on video working great. They even tested both in the store, though whats the chance of me getting a phone wiht the same problem again.

    I recommend if you have this problem, to make an appointment at your local apple store and go in. They should have some in stock that are replacement phones. At my store they had them in the back, not up front with the preorder and walk-in phones. It came in a different case, because they had to use it to put the broken phone in to send back to Apple.

    Good luck!
  • julescolt_uk Level 1 (0 points)
    I'm in the UK.

    Same problem with me on my new iPhone4:

    1. When on speakerphone, it would seem my voice is actively cancelled.
    2. This happens with the video camera too - unless I shout loudly - and the phone picks me up faintly.

    I telephoned O2 customer service, and they are dispatching a replacement phone ASAP.
  • Keytoe Level 1 (5 points)
    Same problem here. Using the speaker phone I can hear (sometimes with a lot of distortion, sometimes not) the other person, but they can't hear me, no matter how loud I talk or how near/far I am from the phone. FaceTime is the same story, as far as the other person not being able to hear me. And recorded movies lack sound. That said, I can use Voice Memos, which records my voice without difficult from the same distance at which I'd ordinarily use the speaker phone. Similarly voice command can hear me. I've spoken to the AppleStore where I picked up the phone yesterday, and the best they've offered is to see me sometime tomorrow, when a technician will take a look it. I don't think they believed me when I described the problem - I offered to demonstrate by switching to speaker phone, but they weren't interested.
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