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Speakerphone not working

The speakerphone is not working on my phone. Has anyone else had this problem? wondering if I should try calling or going to the store.

iPhone 4

Posted on Jun 23, 2010 1:44 PM

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49 replies

Jun 23, 2010 5:02 PM in response to chrisam143

I think I have the same issue as you. Are you referring to the fact that the microphone is not picking up your voice?

Something strange is going on with my phone, normal voice calls and voice recording works OK, but speakerphone audio input as well as recorded sound in videos does not work. It seems to work just barely as I have found out by tapping the phone while recording or on a speakerphone conversation, that noise is captured.

This seems like a software bug to me... I am restoring the phone now. Hopefully I'm not doing something blatantly wrong.

Jun 23, 2010 10:02 PM in response to mule232

I updated on another post about video sound, as I was having problems with that as well as the speakerphone.

I went to the Apple store tonight, and they were very helpful but were unable to give me a replacement phone. Told me I could come back tomorrow and get one though. They were going to try restoring it, but then another guy had an idea to use an air can and blow air into the mic on the top of the phone. Apprernetly it has a noice cancelling feature and that is what is causing the problem. After the air, they tried it and it did make the speakerphone and sound on video work. But they still suggested I come back tomorrow and get a new one. They were very helpful! Well now 3 hours later, the sound on the video is not working again, so I will be going back tomorrow to get a new phone.

Good luck to all with the same problem!

Jun 24, 2010 1:15 PM in response to charlie s h

charlie s h wrote:
Having the same problem
at first i thought speakerphone was muting my voice but now after some testing it's clear that a little noise is getting through. Seems like the noise cancelling in the 4 is cancelling too much


Hmm .. scary if the iPhone 4 has assessed your voice as "noise" 🙂

Phil

Jun 24, 2010 6:01 PM in response to chrisam143

I have the same problem- it works if you call but if you switch to speaker phone, mic does not work. If this is a noise cancellation issue, then all iPhone 4s should have it, right???

I think this is another of Apple's design flaws.
I pray to God that this is a software problem and gets fixed... I hate to go to apple store and try and get a replacement.

Jun 24, 2010 7:02 PM in response to chrisam143

Same problem here. Video microphone and calls using speakerphone pick up a VERY faint bit of sound, but nearly inaudible. I have noticed that there's another thread with people having the exact OPPOSITE problem, they can only be heard when they use their speakerphone. This makes it sound like a software problem, rather than a hardware problem, but who knows. Or maybe I'm just holding my phone in the wrong hand, Steve?

Jun 25, 2010 12:01 AM in response to bballard

Just an update. I called the Apple store I went to yesterday today and they said I could come in and they would replace the phone. Told me I didn't have to wait in the 3-5 hour long lines. I walked right up, they took me to the genius bar and after 15 mins I left with a new phone with the speakerphone and sound on video working great. They even tested both in the store, though whats the chance of me getting a phone wiht the same problem again.

I recommend if you have this problem, to make an appointment at your local apple store and go in. They should have some in stock that are replacement phones. At my store they had them in the back, not up front with the preorder and walk-in phones. It came in a different case, because they had to use it to put the broken phone in to send back to Apple.

Good luck!

Jun 25, 2010 1:08 PM in response to chrisam143

Same problem here. Using the speaker phone I can hear (sometimes with a lot of distortion, sometimes not) the other person, but they can't hear me, no matter how loud I talk or how near/far I am from the phone. FaceTime is the same story, as far as the other person not being able to hear me. And recorded movies lack sound. That said, I can use Voice Memos, which records my voice without difficult from the same distance at which I'd ordinarily use the speaker phone. Similarly voice command can hear me. I've spoken to the AppleStore where I picked up the phone yesterday, and the best they've offered is to see me sometime tomorrow, when a technician will take a look it. I don't think they believed me when I described the problem - I offered to demonstrate by switching to speaker phone, but they weren't interested.

Jun 25, 2010 1:37 PM in response to Keytoe

BTW, I've since spoken with Apple Technical Support and they noted that they could hear distortion of my voice on their end of the call (I was calling using the troubled iPhone 4), but their only suggestion was to blow compressed air into the headphone port. They think that, maybe, some foreign object in the headphone port has convinced the iPhone that headphones are plugged in, when they're not, and, therefore, the when using the speaker phone, etc., the phone is try to get audio from headphones that aren't present. Unfortunately, having no compressed air available, I wasn't able to try that while they were on the phone. (And, of course, that wouldn't seem to explain the distortion of the call that they reported hearing on their end of the call, or why I can use the phone more-or-less normally when I hold it up to my head.) In any case, the only recourse they offered me was to schedule an appointment at my local Apple Store for me, which I'd already done.

Since the appointment isn't until tomorrow, and there's nothing the Apple technical support people can do to expedite handling of such matters, I have to hope that (assuming the compressed air doesn't do the trick) my local Apple store still has replacement units available tomorrow afternoon, which seems hard to believe will be the case.

Speakerphone not working

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