Previous 1 20 21 22 23 24 Next 1,037 Replies Latest reply: Jun 30, 2010 7:04 AM by Andy Thomas Go to original post
  • Oberon2010 Level 1 Level 1 (0 points)
    I have had five dropped calls today and just got off the phone with a very nice Apple CS person. They transferred be to a higher level of tech support and he is going to send out a bumper for free. I won't get it for a few weeks, but I will see if I can use an old 3G/3GS case until then. I hope with the different dimensions of the phone it will work.
  • falconApoda Level 1 Level 1 (0 points)
    +"... the natural way they hold an object like a PHONE..."+

    David, I would submit there's nothing "natural" about the way the guy in the video is holding that phone.

    In any event, I haven't been able to replicate the problem yet.


    Of course, I've yet to activate (had to go out an pick up 10.6), but that's beside the point.
  • silentmercy Level 1 Level 1 (0 points)
    I produce the same results by covering the black line on the bottom left corner. I do not like cases and just use a screen protector. I also hold the phone in my left hand and every call is dropped or has so bad reception people say I'm breaking up. This is just horrible and unacceptable. If I cannot naturally hold the phone and use it what's the point. I've had nothing but reception issues with apple and AT&T.
  • Raging Cortez Level 1 Level 1 (0 points)
    falconApoda wrote:
    +"You don't have to go out of your way..."+

    That's not what I saw in the video. And, from what I've been reading, it seems it's just a matter of covering the bezels (lower left side).

    So... don't cover the bezels. In the meantime, I'm sure some sort of fix in in the works. If the matter needs a fix.

    The video is for demonstration purposes. I don't think that demonstration was to show that he "had" to go out of his way. Just because that person did it that way doesn't mean that's the only way it happens. If I hold it like a normal phone, it does. not. function. As for "don't cover the bezels" I'm not one to hold a device like this with just my fingers, for a number of reasons.

    They can fix it or not fix it. I don't mind bringing it back though I will be irritated I stood on line all **ing day for something I can't use.
  • BKRonline Level 1 Level 1 (110 points)
    lol...

    (edited out, I just got the hang of editing messages hehe)

    Message was edited by: BKRonline
  • Oberon2010 Level 1 Level 1 (0 points)
    silentmercy wrote:
    I produce the same results by covering the black line on the bottom left corner. I do not like cases and just use a screen protector. I also hold the phone in my left hand and every call is dropped or has so bad reception people say I'm breaking up. This is just horrible and unacceptable. If I cannot naturally hold the phone and use it what's the point. I've had nothing but reception issues with apple and AT&T.


    I didn't have really any reception issues with AT&T, even dating back to prepaid days. However, the upper level tech guy had me test things out and I definitely was breaking up for him. I'm still very happy (for the most part) with the phone, though, and it was worth the 2 1/2 hours I spent in various lines this morning.
  • David. Level 4 Level 4 (2,145 points)
    So that means that most people who want to use their svelte phone "naked" will be unable to make/receive calls unless they: 1) wear gloves, or 2) insulate the antenna with a case of some sorts. Amazing. simply amazing.
  • mhudson78660 Level 1 Level 1 (0 points)
    Falcon and Monty must be best friends. Why does Apple get such a pass for crap like this? Can you imagine the press if this was Microsoft or Dell?
  • imuhanna Level 1 Level 1 (0 points)
    I guess i'll have to wait for iPhone 5 or maybe this is a bad batch, time will tell. But I don't like the response so far.
  • silentmercy Level 1 Level 1 (0 points)
    Gloves? Buy a bumper. I've given a two year commitment like most of you. I expect my phone to make PHONE calls. Problem is my agreement with AT&T is in breach if this phone has a known reception issue. Why should I pay for two years of crappy service? Fix it right or I want out of my contract and back on my 3GS. Then I can jump to sprint next year
  • Just J Level 2 Level 2 (160 points)
    falconApoda wrote:
    +"... the natural way they hold an object like a PHONE..."+

    David, I would submit there's nothing "natural" about the way the guy in the video is holding that phone.

    In any event, I haven't been able to replicate the problem yet.


    Of course, I've yet to activate (had to go out an pick up 10.6), but that's beside the point.


    So much wrongness in so little text - impressive.

    First, if you haven't even activated your phone to try this, you have zero basis for contributing to this discussion.'

    2nd, just because one guy in a video held it "unnaturally" to demonstrate the problem doesn't mean that that is the only grip that will bridge the gap on the lower left side of the phone. You can demonstrate this even with your unactivated phone. Pick it up in your left hand (as many right-handers do to leave their right hand free to operate the on-screen controls). Use a solid grip that maximizes stability and minimizes the chance of dropping it. Position it so your thumb has easy access to the volume and mute controls. This is my normal grip, and the normal grip of many, many users. And it puts the troublesome gap firmly against the pad at the base of the thumb. Pokuscadabra, watch your signal disappear, along with your data access and any hope of making, continuing, or receiving a phone call.

    Unacceptable.
  • SupermansIP4 Level 1 Level 1 (0 points)
    Just got off the phone with customer service about the bars going away when I hold it in my hand and he said he was aware of the problem and that I needed to go in to my at&t store and let them swap my sim card.....Hummmmm...Hope it works

    Message was edited by: SupermansIP4
  • Martin Andres Level 1 Level 1 (0 points)
    So Mr. Jobs I hope you see this thread and decide as a CEO of Apple, that a solution must be provided to all the consumers that purchased the iPhone 4.

    Frankly, selling a phone that at some points cannot complete tasks that it meant to complete; such as calls is ridiculous and unacceptable.

    I hope that you come to a conclusion, where the bumper case should be provided at no additional cost to remedy this problem.
  • mhudson78660 Level 1 Level 1 (0 points)
    I am sure he will send you an email telling you to hold the phone a different way.
  • Oikkeps Level 1 Level 1 (0 points)
    I thought I'd post a follow up to my previous post. After work, I walked over to the Apple store here in Chicago and bought a bumper for my iPhone 4. I can confirm after much testing (200+ speedtest.net's with various hand positions and sitting it on a desk) that the bumper does fix the complete data stop issue. It seems though, that when holding the device with the hand near the antenna on the bottom, it does "slow" the connection, but not stop it. That's pretty standard for cell phones (Google about it regarding the Nexus One), so I can personally live with it, especially considering all the other nice phone features.

    On a completely unrelated note, the bumper is nice, except it does make the vibrate mode switch a pain to flip (long fingernails would be nice). I would recommend finding another third party case which is cheaper and also stops the antenna problem.

    Anyway, to finalize. I came to the same conclusion as everyone else in the thread: If you want to use an iPhone 4, you have to use gloves, a case, or be very careful how you hold it.
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