Previous 1 2 3 Next 116 Replies Latest reply: Aug 19, 2010 4:17 PM by sattva2009
lblu Level 1 Level 1 (0 points)
I was able to pre-order my iPhone 4 on day one and waited for it to arrive today. After signing for my package I walked into my house and realized the tape was broken on the box and nothing was inside the package. The FedEx was already long gone. I called Apple and they told me they would contact me back in 24 hours by email. I made sure the lady made a note that said I wanted them to call me.

She said they will probably mail me another iPhone but has no idea when. I was beyond ******. I asked if she can reserve me a phone in any store and I would pick it up tomorrow and she said that isn't possible.

It has been many hours and no one has contacted me. I also called FedEx and let them know about my problem. They promised to call the driver of the truck and the station he picked the package up from to locate my iPhone. They said they would call me back before the end of the day. It is now 9pm and no call.

I'm not exactly sure what to do. I can't believe I was delivered an opened package and the FedEx guy said nothing when handing it to me. I assume I'll have to wait till mid next month before they actually ship me one. Sigh.

iPhone, iOS 4
  • lovetheduns Level 1 Level 1 (0 points)
    Same thing happened to me.

    Mine looks like it had been tampered with-- call Apple-- would be my best suggestion. FedEx told me I would have to speak with Apple versus them since by that point I had signed for the package (even though I opened it after the fact in front of the FedEx delivery woman).
  • Yanki01 Level 2 Level 2 (170 points)
    man, that *****! my fedex driving told me today she knew what was in the box. they had a TON of them waiting for them this morning and all the drivers knew what they were.
  • beekong Level 1 Level 1 (0 points)
    same thing happened to me today. my dad received the package cause i was in the bathroom. when he handed me the box, it was so light, i shook it. then i saw that the single clear tape securing the box has been cut, it was tampered. i tried to see if i can still catch the fedex guy, but he drove off already. i called fedex and they said they would call me within 24 hours. i called apple too and they told me they are gonna call fedex to figure out what happened and will call me within 1 business day. the lady said they will probably have to ship me another one. thieves everywhere, ugh!
  • meltes Level 1 Level 1 (20 points)
    Something similar happened to me, but thank God my phone was actually in there. My dad had received the package while I was at work and when I got home to open it, I saw the tape on the box had already been opened and tampered with, but when I opened the box, the iPhone 4 box was still wrapped in plastic and sealed and in there so at least they didn't try to tamper with that.

    Hope that all of you get your problem resolved.
  • niall.t Level 1 Level 1 (5 points)
    would the tape have been cut by customs by any chance and then the phone fell out/got stolen in transit?
  • jaykav99 Level 1 Level 1 (40 points)
    I've worked for UPS and the security isnt exactly top notch, so i think more than likely it was stolen at the last terminal. but its really scary how many of you are dealing with that right now.
  • beekong Level 1 Level 1 (0 points)
    i don't think so. i think it was stolen, seeing as there are others that are experiencing the same problem. i just think the packaging is not secured at all. the only seal is a clear tape in the middle, that's it. then outside the package there's a tape that says part no. and serial no. it's very easy to figure out what is in the box.
  • iArmand Level 1 Level 1 (10 points)
    The tape on my box appeared to have been messed with, but my phone was inside of the box. Also, the Apple box containing my iPhone was NOT messed with at all. It's sad that this is happening to all of us, some worse than others.
  • Tonybabo Level 1 Level 1 (0 points)
    They will do a investigation and it may take forever but they most likely won't find out who did it. I hate people that steal.
  • Jack.wilson16 Level 1 Level 1 (0 points)
    So glad I'm waiting for white.
  • AMANIQUI77 Level 1 Level 1 (0 points)
    I'm sorry to hear that. UPS delivered professionally and on time. But I had a feeling there would be some jacked up employees at those courier services stealing iPhones.

    Maybe you should also report this ASAP to your courier. Let them know they delivered a tampered box.
  • mikebookpro1 Level 1 Level 1 (35 points)
    Actually, that phone was already registered to you, so anyone who tries to activate it can be traced. When i plugged mine in my phone number came up and was not editable, but i had to put in my last 4 and something else to prove it was me. Im thinking these people have stolen unusable items.
  • w7ox Level 4 Level 4 (2,385 points)
    mikebookpro1 wrote:
    Actually, that phone was already registered to you, so anyone who tries to activate it can be traced. When i plugged mine in my phone number came up and was not editable, but i had to put in my last 4 and something else to prove it was me. Im thinking these people have stolen unusable items.


    Probably not. Someone in the know can make it usable and not locked to a carrier, I suspect. So there may be a market for such goods.

    I just hope all have experienced this get their phones replaced by Apple and soon; that's really the only remedy.

    Phil
  • red555 Level 4 Level 4 (2,550 points)
    mikebookpro1 wrote:
    Actually, that phone was already registered to you, so anyone who tries to activate it can be traced.


    Apple will not trace stolen property.
    Below are some things you can do:

    1) Report it to the police and keep a copy of the police report.
    2) File an official claim with the shipper. THey are the ones that accspted it from Apple.
    3) Your homeowners insurance may cover it. Ask your agent. Deductable will apply and a claim could affect future premiums.
    4) Your credit card used to purchase it may cover it. Read your contract.
    5) Theft loss is tax deductable so keep the police report for the 2010 tax season.

    Good luck....
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