Previous 1 9 10 11 12 13 Next 1,688 Replies Latest reply: Jul 14, 2010 6:18 AM by Nubz N. Go to original post
  • 66sweep Level 1 (0 points)
    Let us know how the Genius Bar appointment goes. I'm guessing they will replace it. I think I misunderstood your previous post. I thought you meant you hung up on them out of frustration. Then it hit me: you were on the iPhone and your face did the hangin' up...LOL!!!!! Classic.
  • iradeon7 Level 1 (0 points)
    Has anyone tried to get theirs replaced? I don't want to waste my time to find out that all the phones can't sense my face.
  • jbomb775 Level 1 (0 points)
    i notice mine doing this too

    hope a software update fixes it
  • lowbatteries Level 1 (0 points)
    I had a call with them, they wanted me to restore to factory settings and I did, which fixed the issue (the previous tip of just resetting settings hadn't worked for me).

    Right now, I'm restoring from my backup to see if it comes back.
  • lowbatteries Level 1 (0 points)
    Ok, that seemed to have fixed it. In iTunes, I did a restore to factory settings, then did a restore from my backup, and so far I haven't had any issues.
  • 66sweep Level 1 (0 points)
    I tried restoring as a new iPhone last night but it was back to acting wonky today. I hope it fixes your problem better than it did mine.
  • michael50211 Level 1 (0 points)
    I called tech support today spoke with a level 1 and level 2 rep they have not heard of any complaints about this issue so I told them that they have now and told them about this discussion. level 2 said that they will replace the phone so I made a trip to the apple store and they replaced it and I'm having the same problem. So switching out the phone was a waste of time.
  • cosmicity Level 1 (0 points)
    Count me in for having this same problem. Like others, I know I'm not adding anything helpful, but I figure the more of us that complain, the faster Apple will step up and fix what I think all of us consider a HUGE problem. It's nearly impossible to use this phone as a phone when it's acting like this.
  • gabipatybru2010 Level 1 (0 points)
    I,m having this problem bad video quality in youtube on 3g and sometimes in wifi...
  • Riscpilot Level 1 (0 points)
    I had the proximity issue too...
    this makes it better

    but this is not a fix.
    i'm still having the the issue but not as often
  • SDR677 Level 1 (0 points)
    I noticed the problem mainly by the call going on speakerphone when I am adjusting the phone on my ear. I also dropped more calls on my iPhone 4 in 2 days than I did on my previous iPhone (2G) in two years probably. I am hopeful this is a software problem and not a hardware one.
  • iRatherFly Level 1 (0 points)
    After 7 more involuntary cases where my ear and cheek hung up, muted, put people on speakerphone, made conference calls and went back to the home screen to open apps, I did the 'Reset All Settings' late last night.

    No difference whatsoever; just lost 3 more calls today by moving them to speakerphone and muting then yet again. This device is useless to me if it doesn't have a phone that can be used normally. I am now on hold with AT&T to reactivate my trusty old 3GS.

    If no fix in 30 days, I will have to return it to cancel my AT&T contract extension. Bitterly disappointed.

    Message was edited by: iRatherFly

    Message was edited by: iRatherFly
  • Xadamx6 Level 1 (0 points)
    Here is what I did and it seemed to solve the problem. I went into settings, general, reset, and reset network settings. I have no idea why but this fixed it for me.
  • bennykesselmann Level 1 (0 points)
    Had the prob but completely due to the magnet in the cover. As soon as out of the cover, no issue.
    Same for you?
  • Greg Welch Level 1 (95 points)
    Same issue. Very frustrating.
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