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Issue with Proximity Sensor during calls

I'm having an issue with the Proximity Sensor not properly detecting when i'm holding my phone to my ear. I can confirm that the iPhone sensor is working by covering it with my finger, but when held to my face, the screen blinks as if it cannot decide to disable the screen or enable it. It results on me hanging up, putting calls on mute, and dialing numbers accidentally while i'm on the phone. This occurs on 90% of my calls. Is anyone else experiencing this issue. I would like to confirm whether this is a software issue (Proximity Sensor sensitivity too low) or a design issue (sensor now placed towards the end of the phone).

Macbook Pro, Mac OS X (10.6.4)

Posted on Jun 23, 2010 8:09 PM

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1,688 replies

Jun 23, 2010 10:17 PM in response to jls33fsls

My wife and I both have the same exact problem with out phones. I was on an hour phone call this evening and my phone muted me 5 times, put me on hold and tried calling my work and then put me on hold and tried to send a text message to my work. This is very dissapointing. Ok, that last one with the text message is kind of funny. But for someone who has had apple products for years on end, this is about the worst experience I've had so far.

Jun 24, 2010 3:27 AM in response to sdlevent

I just reset my settings - we'll see how it goes. It already fixed another weird thing I saw with unread marks in emails not updating correctly in the inbox view.

But I should warn people that resetting all loses a lot of settings, not just all Wi-fi. It removes all website logins, all clock settings, all mail setup (except the accounts) and more.

Issue with Proximity Sensor during calls

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