Previous 1 18 19 20 21 22 Next 1,688 Replies Latest reply: Jul 14, 2010 6:18 AM by Nubz N. Go to original post
  • cashley Level 1 (0 points)
    What I wasn't happy with today when I called support they told me I was the first to report this issue... I asked them to check the discussion area that there were 18 + pages of people with the issue... she didn't really listen to me at all.
  • jcoleson Level 1 (0 points)
    Very annoying. Sensor seems be set at about 3/4 in.
  • Rob Bonner Level 1 (0 points)
    I agree, I didn't expect them to have a fix yet, willing to wait, but was hoping they would have at least acknowledged the issue.
  • trailsofsmoke Level 1 (0 points)
    This is ABSOLUTELY happening to me as well. Facetime calls, speaker phone, hangups, etc...

    I didn't realize that my cheek was so pointy.
  • WFJ5444 Level 1 (0 points)
    I have the iPhone 4 and I was having issues with it today. After a reboot on my phone, I tested it against my wife's 3GS (She is waiting on White) and they were exactly the same distance and response time to return from 'sleep' from the sensor black out.

    Could have been the reboot/.
  • michael50211 Level 1 (0 points)
    On my third replacement phone due to this problem. showed the rep at the Apple store and they advised that I move the phone up on my ear. So far seems to help. But this needs to be fixed.
  • harrisc3 Level 1 (0 points)
    Some issue here. Never had issues before with 1st gen or 3G, but now the 4 will often call others on the contact list while in another call.
  • Seanmod Level 1 (0 points)
    I am having the same problem and googled to see if anyone else was.......low and behold, here I am!! Very annoying. I am an XAJ (Xtreme Apple Junky) and the iPhone 4 is a let down between this problem and the antenna issue (
  • dragonzshadow Level 1 (0 points)
    Same Problem. It happend 8 times in one call. It once muted the mic, put it on speaker and then tried to initiate FaceTime. THis needs to be fixed.
  • bigdawgjz88 Level 1 (10 points)
    Having the same problems as everyone else. It's really annoying how a lot of buttons are being pressed by my cheek during a call..normally when I cover the top portion near the earpiece the screen should shut off but nothing happens when i do this. This needs to get fixed already!
  • LukasO Level 1 (0 points)
    I've had all 3 iPhones (1st Gen, 3G & 3GS) and never had an issue with my cheek inadvertently pressing buttons but now almost can't make it through a call, in the last 3 days I have: called a second person on three way, put call on mute at least 5 times, attempted facetime connection at least 3 times. Although it sounds like a minor problem if this is not fixed it makes the phone unusable for calls without a headset. MUCH bigger problem for me than the antenna problem that everyone is worked up about.
  • Nick Rooney Level 1 (30 points)
    We have 2 32GB Blacks, and the problem only seems to happen on my wife's phone. AppleCare said to restore the phone and setup as new, but that didn't solve it. My phone works fine for her.

    Seems to be sensitivity with the proximity sensor. The screen remains black, but the phone is still very active. She's tried to initiate FaceTime with almost everyone she calls.
  • gSCVreg Level 1 (0 points)
    It works.... but not properly. When I first noticed it after hanging up on someone I thought there might be an on/off choice in settings. Nope, just another bug that needs to be fixed. Let me see if I got this correct. 1: don't hold it a certain way or your signal strength will decrease. 2: don't press it against your face because the proximity sensor is not calibrated properly and you will mute,dial or end a call unexpectedly.
  • skls Level 1 (0 points)
    This is a follow up to two threads I posted on this subject over the weekend. I submitted a ticket, got a case number, and spoke to an Apple rep on Sunday morning. She first asked if I tried the reset (which I did - to no avail), and then instructed me to do a restore as a new device. I did, and it seemed to work. As an experiment, I also did another restore (from backup) - my original configuration - and to my surprise ... it still seems to work.

    I have been making a conscious effort to firmly place the sensor against my ear (initially) and make sure that my face doesn't touch the display for at least a second, and so far, not a single face dial.

    I've given up using my 3gs leather case though ... due to the repositioning of the proximity sensor, it still gives me a lot of trouble. I wrote the case manufacturer alerting them to the potential problem when they come out with their iPhone 4 version.
  • alexsafaei Level 1 (0 points)
    I have had all 3 models and never this problem. I got the iPhone 4 on Thursday and it was putting me on mute. I had the phone replaced and the new one now calls people at random and tries to engage people in facetime. I also have problems with dropped calls and it doesn't matter with which hand I hold the phone and I have a case on it. Also if you hold it wrong it can cause a delay, me and my wife on a conversion had a 5 second delay in our conversation. THIS PHONE IS SCREWED UP AND I HOPE IT CAN BE FIXED WITH AN UPDATE, BUT I HAVE MY DOUBTS AND I THINK THERE MIGHT BE AN ALL OUT RECALL.
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